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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews

436 Reviews of Ira Subaru - Service Center

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March 22, 2024

What a great experience! My first visit here for service on my brand new Subaru. Complimentary oil change, rotate and balance and car wash! Fantastic service! Thank you Ira S More

by IsRach4sure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Mar 28, 2024 -

Ira Subaru responded

We're thrilled to hear about your great experience at Ira Subaru! We're glad you enjoyed the complimentary services and found our service team, especially Yvonne, friendly and personable. Thank you for choosing us, and we look forward to serving you and your husband again next week!

March 19, 2024

Lindsey and the service staff were wonderful as was Oscar the technician who went over everything with me in great detail. They solved the problem with my “uncontrollable driver’s seat and Oscar also spent t More

by mrexge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey and Oscar
Mar 22, 2024 -

Ira Subaru responded

Thank you for sharing your positive experience with Lindsey and Oscar. We're glad to hear that they provided excellent service and addressed your concerns with the driver's seat and other electronic features of your car. We look forward to your next visit!

March 19, 2024

They were very helpful, got me in the next day. Did not find that I needed work done that I was told back in Oct. 2023 by Granite State Subaru that I needed! That is very upsetting about Granite St More

by woodruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey in the service depth was wonderful! 5 stars. And Sandy the driver couldn't have been nicer! 5 stars for as well!
Mar 22, 2024 -

Ira Subaru responded

That's great to hear that Ira Subaru provided you with a positive experience and addressed your concerns effectively. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Service personal were very knowledgeable, friendly, and efficient. Even after I had a horribly bad luck event after the service when I was driving that evening and my “Check Engine” light came on. I brough More

by Charles D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Mar 20, 2024 -

Ira Subaru responded

Thank you for sharing your experience! It's great to hear that our service personnel at the dealership were knowledgeable, friendly, and efficient. Despite the unexpected "Check Engine" light issue after the service, it's commendable that we conducted an onboard diagnostic and determined that the issue was not related to the servicing. Kudos to Yvonne and the technicians for going above and beyond by staying late to assist you and ensure you could get back on the road. Safe travels.

March 15, 2024

Everyone at Ira is helpful, and very professional. Explain all details very thoroughly. Will always go to Ira. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yuvonne
Mar 19, 2024 -

Ira Subaru responded

Thank you for the kind words Linda! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 15, 2024

It is very service at this dealer and get done for my car Thank you Steven More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 19, 2024 -

Ira Subaru responded

We are glad to hear that you had a positive experience and that Steven was able to assist you with your car. We're here to help!

March 13, 2024

This visit was to address a sticking passenger window. I purchased my 2020 legacy Subaru in October. It is a CPI and i purchased both bumper to bumper electrical warranty and tire protection. Three mon More

by w_farwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service rep
Mar 23, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 12, 2024

Representative was polite, service was completed in a timely manner, recommendations for other services were offered and completed. More

by fmcorning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Twomey
Mar 15, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 10, 2024

everything was great, very pleased. Very timely and efficient. I am pleased with this dealership More

by emsmur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Mar 13, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 10, 2024

My car had to have a major maintenance overhaul. Klye was very thorough in explaining the work and helped me save costs using my extended warranty. I got a 2023 Forester that was a dream to drive. T More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Twomey
Mar 13, 2024 -

Ira Subaru responded

Thank you for sharing your experience at Ira Subaru! It's great to hear that Kyle was thorough in explaining the work needed for your car's major maintenance overhaul and helped you save costs with your extended warranty. We're glad you enjoyed driving the 2023 Forester and found the new space in Danvers comfortable and customer-friendly. Safe and enjoyable driving in your Forester!

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