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Ira Subaru - Service Center

Danvers, MA

4.8
465 Reviews

465 Reviews of Ira Subaru - Service Center

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August 29, 2024

Lyndsy Picard is extraordinary. Excellent customer service very knowledgeable if the Subaru product and maintenance More

by Pve14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Yvonne was helpful, patient, and kind and exhibited an expertise in understanding the mechanical/technical aspects of the results. More

by Catrauseo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience with Yvonne! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

To me, they provided what I asked for for that particular situation, friendly and courteous More

by Randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
Aug 31, 2024 -

Ira Subaru responded

Hi Randall, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Customer service representative was nice and helpful . Express service department forgot to wash my car. More

by Keith
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Aug 28, 2024 -

Ira Subaru responded

Hi Keith, Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our customer service! I want to sincerely apologize for the oversight with your car wash. We’d love to make it right for you. Please feel free to swing by anytime, and we’ll take care of that car wash for you. Thanks again for your understanding and your feedback. Roscoe Robinson General Manager roscoerobinson@group1auto.com

August 24, 2024

Good experience with this service event. Quite honest. Yvonne is really good. They didn’t try to upsell anything and were straight fwd about an issue I had that could possibly be under warra More

by bcrovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Aug 31, 2024 -

Ira Subaru responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2024

Yvonne was great to work kept me up to date with all that was going on. A truely kind person that was looking out me as a client. Very nice facilities whole staff was very accommodating. More

by Joegolf75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne at the service desk
Aug 24, 2024 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Always a pleasant experience to visit the Subaru dealership at their new facility on 114 in Danvers, MA. People are friendly and helpful. The facility is spacious and provides for every need while w More

by ruthellencook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne at service desk
Aug 23, 2024 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with Yvonne! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2024

They are courteous, professional and considerate of my needs for transportation while my car was being serviced. More

by Susan.srg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey
Aug 23, 2024 -

Ira Subaru responded

Hi, we are so happy to read such a great review about Ira Subaru! Please don't hesitate to reach out to us if there's anything more we can do!

August 17, 2024

Attentive, punctual, professional service with Sofia. Maintenance,, thorough. Explanation of accident repair unclear. If car is turned in for resell, seller would have to take a reduction. Manager unavai More

by Carols42
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sophia Louzada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay
Aug 19, 2024 -

Ira Subaru responded

Hi, We appreciate your positive review about your recent experience with Sofia! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2024

I had an exceptional experience at the dealership for maintenance work under our warranty. The young woman who assisted me checking in and when work was completed was very helpful, courteous and thorough More

by bythesea24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker- service advisor
Aug 17, 2024 -

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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