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Ira Subaru - Service Center

Danvers, MA

4.8
437 Reviews
Call Service Center (978) 739-8850

437 Reviews of Ira Subaru - Service Center

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July 13, 2024

Efficient, easy access and online scheduling. Service once in completed in timely fashion. I was kept up to date while I waited. More

by Kennedytheresa3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I fintvremember
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Jul 13, 2024 -

Ira Subaru responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2024

Ira is great! It’s not close to me, but I drive further out to Ira, opposed to going somewhere closer, because I think their service is outstanding. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name, but I don’t see her on the list.
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Jul 13, 2024 -

Ira Subaru responded

Hi Jack, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 12, 2024

All the processes was streamline and felt to be comfortable in the waiting room the process seems made to flow. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
yvonne
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Jul 14, 2024 -

Ira Subaru responded

Hello Ray, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

They always take care of me Real good service. Clean facility Always feel welcome We have bought three cars from them so far More

by Telcontar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsey Pickard
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Jul 12, 2024 -

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

July 11, 2024

We have used them for twenty years and could not be happier. My 2015 Forrester runs like a dream More

by Terblan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Jul 12, 2024 -

Ira Subaru responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

2 stars for thoroughness of techs doing multi-point inspection. 5 stars for dealing with an out-of-warranty issue that should have been caught while still under warranty. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Jul 12, 2024 -

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 06, 2024

Service appointment went quickly and the dealership had snacks and drinks available for the wait. More

by samanthaandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Jul 08, 2024 -

Ira Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

Was a good visit car performs as it should will be back thank you guys at subaru More

by cd5amado
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Jun 22, 2024 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2024

Very disappointed next day after going to Ira for multi point inspection. My AC ended up leaking all over back rugs. Also another Subaru dealer this time in Norwood showed photos of two dirty filters that More

by zrphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Hutt
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Ira Subaru responded

Thank you for sharing your experience with us. We regret to hear about the issues you encountered with your AC system and filters after your recent visit. Our goal is to ensure every customer receives thorough and accurate service. We would like the opportunity to inspect your vehicle again and understand the specifics of the situation to provide an appropriate resolution. Please contact our service manager, Daniel Hutt via his email, dhutt@Group1Auto.com at your earliest convenience. We are committed to addressing your concerns and restoring your confidence in our service. Roscoe Robinson General Manager

June 15, 2024

Nadege was wonderful. Very professional and knowledgeable. She explained everything clearly and was friendly. Highly recommended More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker
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Jun 16, 2024 -

Ira Subaru responded

Kathleen, we're happy to hear you had such a positive experience with Nadege! Please don't hesitate to reach out if there's anything additional we can do for you.

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