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Ira Subaru - Service Center

Danvers, MA

4.8
532 Reviews

532 Reviews of Ira Subaru - Service Center

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December 06, 2024

I feel that IRA Subaru takes good care of my car. Michaela kept me informed about the progress of the work. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Dec 08, 2024 -

Ira Subaru responded

Hi Bobbi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Always excellent service, and understanding people working at the service center. Great job! Thank you More

by Pavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Mitchell, Andrey Vasilyev
Dec 05, 2024 -

Ira Subaru responded

Hello Pavel, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 01, 2024

Nodege Parker (Service Advisor) was very helpful during my service visit. She was knowledgeable and took her time to explain the repairs I had come in for. It’s nice being offered a ride to and from the ma More

by tmicheli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nodege Parker
Dec 02, 2024 -

Ira Subaru responded

Hi, we're happy you found our staff so supportive during your experience at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Very helpfull, polite, spent time to explain what's going on. Assisted with the logistics for getting from and to the dealership. More

by nice_marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 01, 2024 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 27, 2024

The remodeling of the office was very comfortable, Great hospitality, and our service advisor:47776 Matthew Owens was extremely helpful, courteous and knowledgeable, providing the best customer service ever More

by bhector1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Owens
Nov 28, 2024 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with Matthew! Feel free to reach out to us if you need anything. Have a wonderful day.

November 27, 2024

Lindsey in service was great: very attentive and communicative in keeping me up to date. Also, a well appointed and comfortable waiting area. More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Nov 29, 2024 -

Ira Subaru responded

Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you have any further questions, please give us a call. We're always happy to help!

November 25, 2024

The service department was able to make an appointment for me quickly and just when I needed it. My rep was very helpful and friendly. The waiting area was peaceful and relaxing and easy to use. More

by sevans68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker, Destiny Velasquez
Nov 27, 2024 -

Ira Subaru responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Andrew Fenno the guy who assisted me was very helpful. He make sure that i’m comfortable while waiting for the whole car service. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
Nov 27, 2024 -

Ira Subaru responded

Hello Jenny, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

i was not very happy with my past visit to Subaru. they didn’t listen to my issues, they disregarded my requests. i also had to get my axle boot fixed after not 2 years to the day. my heat makes noise More

by jellybean0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez, Daniel Hutt, Alison Mitchell, Andrey Vasilyev
Nov 25, 2024 -

Ira Subaru responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (978) 739-8850 so we can understand your situation better in order to try and turn your experience around. Thank you, Ira Subaru

November 21, 2024

Service is the best and the work is excellent I will continue to come there for all of my services. More

by Rhorsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Mitchell
Nov 22, 2024 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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