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Ira Subaru - Service Center

Danvers, MA

4.8
556 Reviews
Call Service Center (978) 739-8850

556 Reviews of Ira Subaru - Service Center

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May 13, 2025

Service was spot on. Alyssa at the service desk was attentive and polite. I spent a couple of hours in a very comfortable waiting room and took advantage of a well stocke More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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May 12, 2025

Can't say enough about Mario and how well he managed my service case. Personable, professional, clear communicator. I felt in good hands. More

by regardez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Lopez
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May 10, 2025

I have been very pleased with sales staff and service staff. I was recently in for a 6month service where I met Zack. He was great and took time to “straighten out” a problem I had with my radio. Great More

by Cheztache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Michaela, zack
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May 12, 2025 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

Mathew and Yvonne were very professional and cordial. The facility was clean and very well organized. The work was done in a timely manner and professionally. More

by plumcass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representatives Mathew and Yvonne
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May 12, 2025 -

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2025

Excellent! The customer service was great from start to finish! I would love to get all my service and repairs here for my Subaru Crosstrek! More

by aorellana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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May 10, 2025 -

Ira Subaru responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2025

The worker was prompt and pleasant. He told me what would be done and how long I would be waiting. The 2 hr wait was long but I was prepared. I got my oil change and inspection sticker More

by cheryllf1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
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May 07, 2025 -

Ira Subaru responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2025

We enjoy everything from IRA Subaru service. Our manager Yvonne is very helpful and highly professional person. More

by Abram Bekker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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May 06, 2025 -

Ira Subaru responded

Hi Abram, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 02, 2025

Yvonne always goes out of her way to make sure I understand what’s going on. Yvonne is the best! More

by hudwk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne in service
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May 05, 2025 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

I love my Subaru dealership. They always do a great job to keep me happy and continue my return. More

by Tlentopartners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 05, 2025 -

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2025

They quoted me 8k in services that were overpriced and mostly not necessary, then offered to buy it from me for 4k. Took it to a local shop and they fixed it for 1.5k. And if I sell, it's worth 15k. T More

by Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Apr 30, 2025 -

Ira Subaru responded

Thank you for taking the time to share your feedback. At IRA Subaru, we take great pride in providing our customers with thorough, detailed vehicle inspections supported by recorded videos, pictures, and clear outlines for every recommendation we make. Our goal is always to give our customers a complete and transparent understanding of their vehicle’s condition, so they can make informed decisions about its care and value. We recognize that there will always be other shops that may offer lower prices or a different opinion on the urgency of service needs. However, we stand by our commitment to performing a comprehensive inspection and offering the most accurate assessment possible based on the manufacturer’s standards and the long-term safety and reliability of the vehicle. I would appreciate the opportunity to personally connect with you to review your specific experience in greater detail. Please feel free to reach out so we can discuss your visit and ensure you have full clarity regarding the recommendations made. Thank you again for your feedback, and I look forward to speaking with you Daniel Hutt Service Manager dhutt@Group1Auto.com

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