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Prime Mazda - Service Center

Westwood, MA

4.8
330 Reviews
Call Service Center (781) 278-1301

330 Reviews of Prime Mazda - Service Center

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May 15, 2024

Courteous and helpful agents, appreciate the opportunity to review a video inspection during the visit, clean and calm facility with coffee and snacks stocked in the waiting room. More

by Ayamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 15, 2024

Great dealership with outstanding people. They figured out what another garage could not and now my check engine light is off for good. More

by Mlaw02066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 13, 2024

Their attention to customer satisfaction is always priority no. 1 We have 6 Mazdas. All bought from IRA Mazda! More

by savouritses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Ira Mazda responded

That's impressive loyalty to Ira Mazda, having bought a total of 6 Mazdas from us! Our attention to customer satisfaction is always a top priority. Thank you for your loyalty and choosing us!

May 12, 2024

Juliana was very helpful in checking me in and also changing my name on the account. The wait time was about 2 hours which a little bit long. More

by masoud hosseini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Ira Mazda responded

We're delighted to learn about your positive experience and the great assistance provided by Juliana! We apologize for the longer-than-usual wait. Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 11, 2024

I went in for my first and last oil change at the dealership. They told me it would be ready in an hour . It took over an hour and a half. The inspected everything on a brand new car that I said I ha More

by eric_ohnemus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for the long wait time for an oil change. I would like an opportunity to address your concerns and to earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

May 09, 2024

Clean, prompt, and efficient comfortable with a snack bar & restrooms. Explain things well so we can make decisions. More

by Sinnamon Tierney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Quick and friendly. They did a great job! Always have a great experience with the service team More

by skelly21782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

Antwan was efficient and professional. Communication was very good and the service was done well. More

by preciseword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Ira Mazda responded

We're delighted to learn about your efficient experience and the professional assistance provided by Antwan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

April 30, 2024

Great experience from scheduling to servicing to minimal wait-time. Multipoint inspection & video were clear, concise, & professional. Pricing for labor & shop fees were great as well. More

by pinkhover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Mazda Service Tech. Five stars all around
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May 03, 2024 -

Ira Mazda responded

It's fantastic to hear about your great experience at the dealership! We're glad that everything from scheduling to servicing went smoothly for you and that you found the multipoint inspection and video clear and professional. We aim to provide competitive pricing for labor and shop fees as well.

April 19, 2024

IRA MAZDA in Westwood is great, very efficient, always makes it right! Although I don't like having to type a minimum amount of words to provide my feedback so this survey blows. More

by soup0078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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