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Prime Mazda - Service Center

Westwood, MA

4.8
371 Reviews
Call Service Center (781) 278-1301

371 Reviews of Prime Mazda - Service Center

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September 09, 2024

Excellent service always! ! Service is excellent either leasing the car or coming for service!! Only problem was trying to make appointment online. Could not do it. More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, Justin Robbins, Juliana Santana-Nasif, John Sullivan
Report | Print
Sep 11, 2024 -

Ira Mazda responded

Hi Joan, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2024

Service was professional as always and the waiting area is quiet and comfortable. They have snacks too which helps. More

by Brbhln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
Report | Print
Sep 07, 2024 -

Ira Mazda responded

Hi, we are so happy to read such a great review about Ira Mazda! Please don't hesitate to reach out to us if there's anything more we can do!

September 04, 2024

Nathaniel Lopez is an amazing service tech. He is super knowledgeable about Mazda cars and which services I needed for my car. I felt like he was very honest and didn’t try to get me to do mo More

by patrice02130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Report | Print
Sep 07, 2024 -

Ira Mazda responded

Hi, we're happy you found Nathaniel to be so supportive during your experience here at Ira Mazda. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

Excellent service. Provided a loaner car. Took all my input attentively and addressed them all. More

by fsakhitab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Report | Print
Sep 05, 2024 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

All staff is fantastic. Quickly, polite, serious and direct! I am very satisfied with all the times that I’ve been there. All issues are easy to take care with this team. De More

by Francis.max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Lopez, John Sullivan
Report | Print
Sep 02, 2024 -

Ira Mazda responded

Hi, thank you for taking the time to leave a review for us at Ira Mazda. We're happy we could meet your expectations! We look forward to your next visit! Take care!

August 27, 2024

Great service for my 2023 Mazda. I would highly recommend Julianna! See you shortly soon! More

by Bostonlaura77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
Report | Print
Aug 31, 2024 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2024

Once again a seamless, stress free,pleasant experience whenever I bring my vehicle in for service at Ira Mazda. Super friendly and very efficient staff! More

by Bfd42medic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Report | Print
Aug 25, 2024 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 21, 2024

I came in today for an oil change and basic service, added a few standard service items and it took over 3 hours which I think is absurd More

by attorneygregdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Aug 23, 2024 -

Ira Mazda responded

I looked at your Repair Order and saw that you had a number of services beside just an oil change as you mentioned. I just called and left a voicemail message for you and would like to discuss this further. Please call me at my direct number below when you have a free moment. Thank you, Ed Stadlen, Assistant Service Manager estadlen@iramazda.com (781) 278-1326

Aug 23, 2024 -

attorneygregdoyle responded

While it is true I added on some minor additional service, I just checked my email and the request to approve those additional services came in 90 minutes after I had already been waiting and my appointment time. So, I assume my car wasn’t looked at until long after I arrived. The additional services were brake fluid change and an alignment, in addition to the oil change I came in for. I was there over 3 hours and had made an appointment a week in advance.

August 21, 2024

Car was ready exactly when promised. Service area seemed very clean and well-organized. Nice room waiting area and outside tables and benches. More

by Jfglynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez, John Sullivan
Report | Print
Aug 24, 2024 -

Ira Mazda responded

Hi, thank you for sharing your positive experience! We hope to see you soon!

August 20, 2024

Great service . In and out promptly There are no words to express my complete satisfaction. More

by Billie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Spann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul couto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Lawson, Nathaniel Lopez, Juliana Santana-Nasif, Lyndsay Tatro, Angie Matos
Report | Print
Aug 24, 2024 -

Ira Mazda responded

Hello Billie, thank you; we appreciate your feedback! Thank you again for leaving us this response!

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