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Prime Mazda - Service Center

Westwood, MA

4.8
328 Reviews

328 Reviews of Prime Mazda - Service Center

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June 18, 2024

Great service team. They were very helpful and informed. Service exceeded expectations. Keep up the great work. More

by AJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Ira Mazda responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

June 18, 2024

Horrible experience. Scheduled a tire replacement service for Tuesday. I even called their parts department to make sure they have the tires I need for the appointment. T More

by William.sw.wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Jun 19, 2024 -

Ira Mazda responded

William, I would like to understand more about what happened with your appointment and work to resolve this matter for you. Please, contact me directly at 781-278-1324 I would like to discuss this further and find a solution. Your satisfaction is important to us, and I am committed to making this right. Thank you for your feedback. Aaron Kushnirsky Service Manager akushnirsky@iramazda.com

June 14, 2024

Awesome service, got my car back much sooner than originally estimated. Loaner was a huge benefit. More

by velez2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2024

Always pleasant atmosphere with very knowledgeable people. Always treated as a valued customer with respect. More

by davidfollett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

The service was excellent as always. Working with Juliana (Service Manager) is always a pleasure. She always treat customers with respect and kindness. More

by Happypawssalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Happypawssalon responded

The service has been excellent as always. Miss Juliana Nassif (Service Manager) treat customers with respect and kindness.

June 08, 2024

Best dealership in terms of sales and service that I have dealt with. If I buy another Mazda it will be from this dealership More

by prabhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Ira Mazda responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Good customer service and communication, friendly and knowledgeable service writers and staffs, clean and comfortable waiting area. More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Ira Mazda responded

Hello Kent, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2024

Very good; nice folks; no pressure good service person. . Nice show room and it was a pleasant experience. More

by Krys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ira Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Mazda! Thank you, and have a fantastic day!

June 04, 2024

The sale person who sold me my car, Janice Walker was wonderful. She left nothing out and very honest. Also, every time I have been to the service department I was treated great. I will go back there for More

by John T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Ira Mazda responded

Hi, thanks for your praise and kind comments about Janice. We do hope we can be of assistance in the future. Take care!

June 01, 2024

Car was returned in time frame as promised Car was washed Very nice service Thanks More

by donna.cimeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Ira Mazda responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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