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Prime Mazda - Service Center

Westwood, MA

4.8
371 Reviews
Call Service Center (781) 278-1301

371 Reviews of Prime Mazda - Service Center

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November 30, 2024

They scheduled me for a recall repair. When I arrived, they did not have the part on hand. I waited 2 hours to learn this and then had to return the next day. More

by r.kesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Report | Print
November 26, 2024

Went in for an oil change at 25k miles and they tried to sell a $650 maintained package for 30k. Also made an appointment online and still waited 2 hours just for the oil change. I was told there were 13 ca More

by kathryn.foley16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kusnirsky
Report | Print
Nov 28, 2024 -

Ira Mazda responded

kathryn.foley16, Thank you for your feedback about this, because this should not have happened and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Aaron Kushnirsky Service Manager akushnirsky@iramazda.com

November 25, 2024

Professional and customer focused. All reps were on same page and well trained with narratives. More

by robertgenduso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ringland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Lopez
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Nov 27, 2024 -

Ira Mazda responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

Great service team, Thanks Aaron. Great service teams as well, many thanks Kayshawn. Would love to do business with you again but I am moving out of state..! More

by Jean.seredouma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Kusnirsky
Report | Print
Nov 25, 2024 -

Ira Mazda responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

Nathaniel Lopez as always very helpul, I highly recommend to do your service and with him as an asesor. More

by Knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Report | Print
Nov 21, 2024 -

Ira Mazda responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

November 19, 2024

The customer service was exceptional and the staff was welcoming and put me at ease. More

by dhalaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston, Aaron Kusnirsky
Report | Print
Nov 21, 2024 -

Ira Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Mazda! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

The s dealership has always been pleasant, knowledgeable, and professional. The service professionals always kept me informed about my vehicle that was being serviced and because of their video inspection, I More

by jrlerette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Report | Print
Nov 19, 2024 -

Ira Mazda responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

November 15, 2024

Stellar service, great work. They go above and beyond to ensure the best possible customer experience. Highly recommend More

by la_baurre
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Report | Print
Nov 18, 2024 -

Ira Mazda responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 14, 2024

I received excellent service and was able to work while waiting and got out timely More

by Linettefs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dolan, Nathaniel Lopez
Report | Print
Nov 18, 2024 -

Ira Mazda responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2024

Good courteous service. Will not try to sell you unnecessary maintenance. All employees are friendly and polite. Will use it again More

by Hzdelfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Report | Print
Nov 18, 2024 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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