Prime Mazda - Service Center

Factory recall Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with me when I had questions. They even had a shuttle to drop me off at the Norwood central train station. Overall, the people who work at this Mazda dealership seem very pleasant. One note to mention was the cost to replace a missing key. I've been meaning to get a replacement key and when I found out the cost was $280 dollars, I decided to go without. More

"The Mazda Gallery experience" I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with w I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with was polite, knowledgeable and efficient. I referred a friend who actually bought a CX-5 from Mazda Gallery. My one criticism of Mazda Gallery's customer service is the non-response of a service advisor when I contacted them via email. I had a quick question regarding my heater and was snubbed! I think if this electronic service is available to customers, it would be nice if using it is NOT IN VAIN. More

Great service every time. Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go bac Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go back for all my Mazda service needs. More

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service. More