Prime Mazda - Service Center

I had my 2009 Mazda CX9 serviced (under warranty) as well as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. Ho as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. However, throughout the whole process John kept me informed on the status of the repair. He was always reachable for any questions and concerns I had. I would highly recommend the dealership for any Mazda related repair and service issues. More

Evan was great. Kept me very informed I had a car in Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt t Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt the crew knew how important the car was to me and worked to get it right. More

I got very good service for a car I am using in club racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield replacement, and have appreciated dealing with parts and service through email. More

Mazda Gallery has a great staff that is always willing to go the extra mile for you. My driver-side mirror was smashed 2 days before a road trip, and they were able to locate and install the mirror for me w go the extra mile for you. My driver-side mirror was smashed 2 days before a road trip, and they were able to locate and install the mirror for me within a day and half. I have been a customer for over 4 years and I have always had a positive service experience here. More

John has excellent customer service skills, he explained John has excellent customer service skills, he explained everything that I needed for my car. I was told that it would take a while before my car w John has excellent customer service skills, he explained everything that I needed for my car. I was told that it would take a while before my car would be ready and to my surprise John offered me a loaner car. He informed me that my car would be ready in about two hours, I recieved a phone call from John in less than two hours informing me that my car was ready....that made me very happy. More

Service was detail oriented and professional in keeping me informed about the work being done on my car. I thought the service team was quick and efficient and made the process an easy one. I would go bac me informed about the work being done on my car. I thought the service team was quick and efficient and made the process an easy one. I would go back for future service again. I felt treated with respect and I think John is a valuable employee to the Mazda team. More

Brought the car in for warrenty work. Was very happy with the customer service as well as the mechanical service. Everybody I spoke with was pleasant and professional. Was given a complimentary ride to work the customer service as well as the mechanical service. Everybody I spoke with was pleasant and professional. Was given a complimentary ride to work and again to pick me up when the work was complete. More

Brought my 2000 Mazda Protege in for service. My son uses the car for college so it was due for some maintenance and tires. Evan was very informative and explained the work and cost before it was perfo uses the car for college so it was due for some maintenance and tires. Evan was very informative and explained the work and cost before it was performed. He understood that the car is older and used by my son so we did not want to spend any more than needed. Overall a nice job and we can keep the car going. More

I bought a new Mazda 3i at Mazda Gallery in Norwood in 2006 and have always used their service department which I think is outstanding. This time I dealt with new people but felt completely reassured tha 2006 and have always used their service department which I think is outstanding. This time I dealt with new people but felt completely reassured that the department's policy of providing quality attention and consideration of their customers' needs has been maintained. My service advisor, Evan Folsom, did all that he could to apply whatever discounts were available and went above and beyond, along with Steve (?) the mechanic who worked on my car, to give careful, useful, and well explained advice. Since I had to replace my tires and front brakes, which I had feared might be the case, I greatly appreciated the extra time Evan took investigating options for me and the patience he showed listening to all my questions, making sure I got a loaner car for the night, and at the end personally helping to clean the windows and even remove some gum that someone had stuck on my door in a parking lot. I highly recommend Mazda Gallery for their reliable, courteous, and professional care. More