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329 Reviews of Prime Mazda - Service Center
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June 01, 2019
1990 Mazda Miata Excellent as usual! Nice working with Jenna. And Steve the Miata man always takes care of my Miata! And great to have “V” back in the fold! Excellent as usual! Nice working with Jenna. And Steve the Miata man always takes care of my Miata! And great to have “V” back in the fold! More
by Miataman,Steve516
Employees Worked With
Steve Martin
May 17, 2019
Oil change 05/17/2019 I am happy with the service I received today. I called in advance to make the appointment. They took my car when I arrived and finished in a timely m I am happy with the service I received today. I called in advance to make the appointment. They took my car when I arrived and finished in a timely manner. More
by Mazda3Owner
Employees Worked With
Jenna
May 08, 2019
Reliable service I’ve always had top of the line service when coming here. Surprised me with a quick sweep of the interior/vacuum etc. even with junk sitting in the wa I’ve always had top of the line service when coming here. Surprised me with a quick sweep of the interior/vacuum etc. even with junk sitting in the way. Service advisor Jenna was great. More
by kbagley
Employees Worked With
Jenna Perry
April 05, 2019
Done right CX9 needed lots of work. They took care of everything and no problems or issues with the work they did. Thought the prices were fair. service dept we CX9 needed lots of work. They took care of everything and no problems or issues with the work they did. Thought the prices were fair. service dept were very friendly and accommodating. More
by Belcx9
Employees Worked With
Jenna
March 28, 2019
Bought used vehicle Less than 4months need new brake pads. Car making terrible noise brought in took time off work was assured that service manager was going to be there Less than 4months need new brake pads. Car making terrible noise brought in took time off work was assured that service manager was going to be there because over 30 days. He was not there and they refused to call him to resolve. They said Normal wear and tear not covered for vehicle. They did not cover...they offered to repair though for $525.00. Not happy and they not honest! More
by RosarioM
Employees Worked With
Tony Lambrou, Jenna Perry
March 22, 2019
Would not recommend Poor communication regarding subframe recall. Damaged dashboard when doing the airbag recall. Blamed on age of car - sorry nothing we can do!! Loyal m Poor communication regarding subframe recall. Damaged dashboard when doing the airbag recall. Blamed on age of car - sorry nothing we can do!! Loyal madza customer too?? More
by Wmsha
Employees Worked With
Jenna Perry
March 18, 2019
Mazda 60,000 Did what I came in for didn’t try and sell me any extra services. The check in was very efficient and the free car wash a bonus Did what I came in for didn’t try and sell me any extra services. The check in was very efficient and the free car wash a bonus More
by MazMic
Employees Worked With
Jenna Perry
December 30, 2018
Factory recall Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with Great location. The service tech Jenna was really nice and easy to work with. She informed me of the work being done to my car and followed up with me when I had questions. They even had a shuttle to drop me off at the Norwood central train station. Overall, the people who work at this Mazda dealership seem very pleasant. One note to mention was the cost to replace a missing key. I've been meaning to get a replacement key and when I found out the cost was $280 dollars, I decided to go without. More
by Gary t
Employees Worked With
Jenna
June 29, 2015
"The Mazda Gallery experience" I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with w I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with was polite, knowledgeable and efficient. I referred a friend who actually bought a CX-5 from Mazda Gallery. My one criticism of Mazda Gallery's customer service is the non-response of a service advisor when I contacted them via email. I had a quick question regarding my heater and was snubbed! I think if this electronic service is available to customers, it would be nice if using it is NOT IN VAIN. More
by Mify78
June 27, 2015
Great service every time. Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go bac Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go back for all my Mazda service needs. More
by thazebrouck
Employees Worked With
