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Prime Mazda - Service Center

Westwood, MA

4.8
329 Reviews

329 Reviews of Prime Mazda - Service Center

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August 22, 2019

Aaron K great service. Quick and transparent. Never felt pressured or uncomfortable. Bought my car from them and use for all service. Aaron was my client advisor and was gre More

by Shfdgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron K
Aug 23, 2019 -

Ira Mazda responded

We love seeing five-star reviews! It's fantastic to hear that you had a pressure-free car-buying experience with us and can depend on our Service Team to keep you safe out on the roads. Thank you so much for your continued support!

August 02, 2019

Quick and easy and friendly. Gina was great in terms of the service set up and close out. Thanks to Nancy and Aaron for the drop off and pick up (at the train) More

by Newcx9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina and Aaron were great!
Aug 05, 2019 -

Ira Mazda responded

Thanks for taking your time to share your positive feedback while working with our team at Prime Mazda Norwood! We are grateful to have you as a customer and appreciate your business!

July 30, 2019

Thorough, honest service I brought my Mazda CX-9 in for the airbag recall, and asked them to check an issue with the brakes. I feel that I was given honest advice, and was not More

by SharonMcC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Perry, Aaron Kushnirsky
Jul 30, 2019 -

Ira Mazda responded

Hi Sharon - Thank you for coming to Prime Mazda Norwood for your airbag recall! We are happy to hear that you had a positive experience working with our Service Department and drove home in a freshly cleaned car. If any future issues should arise, we will be here to help.

July 30, 2019

Service Just great! Excellent service, high level of professionalism, nice and friendly environment, reasonable and highly competitive pricing, honest evaluat More

by Sasha!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Jay.
Jul 31, 2019 -

Ira Mazda responded

Hi Sasha - There are so many kind words in your review which we love! Thanks so much for trusting the Prime Mazda Norwood team with your vehicle. We look forward to your next visit with us.

July 18, 2019

Everything was done right. Everything done well (although the detailing team failed to empty and clean the ashtray ... No big deal). Gina was great. Whatever you pay her, it isn More

by wolfguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Drugas.
Jul 18, 2019 -

Ira Mazda responded

Thank you for sharing your positive feedback about Prime Mazda Norwood! We appreciate your business and your kind words about Gina on our team. See you next time and have a great day!

July 15, 2019

New Engine! My 12 year old RX-8 developed a fault and had to be towed to the dealership, Gina Drugas handled the event. She was very professional and efficient se More

by djams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Drugas
Jul 15, 2019 -

Ira Mazda responded

Thank you for your review of Prime Mazda Norwood! It's wonderful to know Gina was able to soothe your nerves surrounding an engine repair and demonstrated excellent customer service. This is our number one priority to all of our guests! I hope we can work with you again in the future and thank you for your business.

July 08, 2019

Recall Inspection Gina Drugas handled my recall inspection. She was efficient, professional and friendly. She arranged for rides to and from a nearby restaurant so I c More

by Peter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Antoniou
Jul 09, 2019 -

Ira Mazda responded

Hi Peter - Thank you for coming to Prime Mazda Norwood for your recall inspection! We are happy to hear that Gina's five-star service made your visit a success. If any future issues should arise, we will be here to help.

July 06, 2019

Above and beyond From the moment I bought my car, to little hiccups with a blown out tire to scratches, Prime Mazada has taken care of it all. Their customer service h More

by Mml
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seng and Jenna
Jul 08, 2019 -

Ira Mazda responded

It means the world to hear that you can depend on the Prime Mazda Norwood team to take the best care of your vehicle! Thank you so much for the kind words about our customer service. We are very grateful to have you as a loyal customer.

July 02, 2019

New Tires Had a great experience buying 4 new tires. Thanks to Aaron for the top notch customer service! He was friendly, professional, and knowledgeable. Made More

by Mazdaguy79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Jul 02, 2019 -

Ira Mazda responded

Thank you for coming to Prime Mazda Norwood for your new tires! It's great to hear that Aaron made your visit easy and fast. Hope to see you next time!

June 27, 2019

Just add service done on my 2017 CX-5 they were absolutely f So I just got service done today I'm a 2017 Mazda CX 5 and Jenna Perry was absolutely fantastic the service was quick reasonably priced and everybody More

by Rl689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Perry
Jun 27, 2019 -

Ira Mazda responded

Your recommendation really means a lot to us! Thank you so much for trusting Jenna and the Prime Mazda Norwood team to take great care of your 2017 Mazda CX5. We look forward to assisting you next time.

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