Prime Mazda - Service Center

Awful experience and suggestion do not do service there. Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had n Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had not received service summary including multi-point inspection. Free car-wash had to be done twice due to lack of personal attachment to the customer vehicle and proper equipment. Personally, I feel that Prime Mazda should fully reimbursement for the service that I had received. I would not recommended Prime Mazda of Norwood for service center. More

regular maintenance check up Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the dealership for service. She keeps me updated and informed on my car's progress with great expertise. I have had two other advisors at Norwood and both were terrible. One wouldn't make me a Saturday appointment because she had that day off and another said he made me a follow up appointment and never did. I was given a loaner car since my brakes were going to take some time which was great. I am giving a five star review ONLY because of Jenna's level of customer service. More

We bought a certified used Mazda CX-5 in June, 11 months ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a p ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a price like that. Anyway, the service department fit us in for a battery replacement today, For that we are grateful. More

Thank you to Jenna my Service Advisor, Nancy the Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellen Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellent job More

Brake job faulty I had the dealer replace my rear brakes and rotors after that there was a constant grinding noise took it back twice and then told me would cost 500 t I had the dealer replace my rear brakes and rotors after that there was a constant grinding noise took it back twice and then told me would cost 500 to fix when it wasn’t an issue before they did the breaks it is a recall issue on two other models and is caused by two things related to the rear brakes and at the same time presented me with 900 more of service items More

Working with Jenna in the service department is as easy as service appointments can get. Fast attentive service and honest answers. I’m a happy customer. as service appointments can get. Fast attentive service and honest answers. I’m a happy customer. More

Recent service. October 3, 2019. The sunroof on my 2017 Mazda 3 was stuck. I went to the dealer. They could not duplicate the problem. They lubricated the sunroof October 3, 2019. The sunroof on my 2017 Mazda 3 was stuck. I went to the dealer. They could not duplicate the problem. They lubricated the sunroof mechanism. Now it works fine. No charge. More

Satisfied Customer Work was explained and done in less time than expected. I was offered a loaner car even though I planned on waiting when extra work got done. I’m happ Work was explained and done in less time than expected. I was offered a loaner car even though I planned on waiting when extra work got done. I’m happy with the experience at Prime Mazda More

Personal attention and excellent service Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they cou Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they could do under their control to remedy the situation and minimize the impact to me. I can really appreciate their sincere effort. More

Routine Service Performed Very Well I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, a I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, an engine air filter replacement, and a cabin air filter replacement. More