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Prime Mazda - Service Center

Westwood, MA

4.8
414 Reviews

414 Reviews of Prime Mazda - Service Center

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July 31, 2023

Very efficient and pleasant experience, great customer service, and knowledgeable staff. Service is always excellent! More

by David A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Kusnirsky
Aug 02, 2023 -

Ira Mazda responded

David, we're glad you had such a wonderful experience with us!

July 29, 2023

Awesome. All the people in Service were so nice and pleasant. The video of the car inspection was great. In and out in just over an hour More

by pfinn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
Aug 04, 2023 -

Ira Mazda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 23, 2023

Work was done at time promised. Very satisfied with interaction with staff advisor. Waiting area and restroom were clean. More

by Jean.janson16
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Aug 04, 2023 -

Ira Mazda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 21, 2023

The person helping me was very professional and thorough in going over everything my car needed. I felt they were honest and didn’t try to sell me services I didn’t need. More

by darcybuell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Sep 06, 2023 -

Ira Mazda responded

Thank you for your kind words for our staff, we appreciate it!

July 20, 2023

Great dealership with amazing staff! Always friendly and helpful. This is our second Mazda and I couldn’t imagine going anywhere else. More

by JSan820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Ira Mazda responded

Thank you for your kind words about our amazing staff! We thank you for your continued business and look forward to your next visit!

July 20, 2023

When scheduling the past 3-4 appointments they have taken me on time. I have had to wait several hours for an oil change once, but they were kind to give that one on them. Very professional and pleasant empl More

by jaradfaudree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Spann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Ira Mazda responded

Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your visit, but we are glad to hear that our service staff was able to resolve the issue to your satisfaction. Thank you for taking the time to share your review with us, and we hope to have the opportunity to assist you again in the future.

July 18, 2023

Service rep on the drive was very friendly and handled my service transaction professionally. The oil change took two hours which seems a little long when you have an appointment. More

by Jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna
Jul 24, 2023 -

Ira Mazda responded

Thank you for your feedback!

July 17, 2023

Excellent n quick service… loved the experience every time we come into the showroom.. happy customer.. More

by Hanumanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 17, 2023 -

Hanumanth responded

Service was really good.

Jul 18, 2023 -

Ira Mazda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 16, 2023

Friendly efficient service. Appreciate the Lyft ride to and from as I couldn’t wait at the dealership. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana- ??????????
Jul 19, 2023 -

Ira Mazda responded

Thank you for being our customer, we appreciate your kind words!

July 15, 2023

No matter what I come in for the service and attention is always outstanding. Aaron, the service manager is always present, always able to handle even the most difficult conversations in the most profession More

by Liz
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
Aug 14, 2023 -

Ira Mazda responded

Thank you so very much for your kind words! We are thrilled to hear that you are pleased with the services provided by Aaron, Alex, and our staff! It will always be our pleasure to assist you with your automotive needs. Know that we value your business and thank you for your Five-Star review. We will look forward to providing you with an exceptional customer experience in the future!

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