Prime Mazda - Service Center

Aaron in the service department is great! Very knowledgeable and helpful. Great w/ communicating while car is being worked on and explaining work that is needed. knowledgeable and helpful. Great w/ communicating while car is being worked on and explaining work that is needed. More

I just want to share my good experience at this auto dealer. I purchased my 2014 Mazda CX-5 at Prime Mazda, now Ira Mazda, years ago. Previously I’ve owned other Japanese cars which I’ve always found to dealer. I purchased my 2014 Mazda CX-5 at Prime Mazda, now Ira Mazda, years ago. Previously I’ve owned other Japanese cars which I’ve always found to be reliable including a Honda and Subaru all of which have gone well past 100k miles with little or no problems. So far I’ve been happy with the performance of the Mazda. It has a reliable, efficient engine, good handling, storage capacity and the cost of ownership is reasonable. And the service has been good as well. Unfortunately I was sad to learn that it had some electrical issues at the young age of 60k miles. It had started with some car battery and starting issues which I’d replaced several times and this morning the front dash HVAC fans stopped working on an 8 degree day, some bulbs were out, stereo screen was dim, and turn signals were acting strangely. Fortunately thanks to their skilled detective work we discovered that a chipmunk had been making a nest in my engine compartment due to the very cold weather we had recently and chewed on some cables. Also the PCM software needed to be updated. They promptly removed the nest, repaired some loose connections or wires in the harness, gaskets, bulbs, updated the software and had the car ready for inspection all very quickly and for a reasonable rate allowing me to get back on the road. And Maura, Taylor and the whole team were very friendly and carefully explained to me each step of the way. And they didn’t even charge me for the oil change since I had to come back a second day to complete the repairs. I’m happy with the work they did and would recommend them. More

Aaron in the Service department is thoughtful, conscientious and did a great job taking in my car and stayed in touch with me in the waiting area. I've been dealing with this dealership for year conscientious and did a great job taking in my car and stayed in touch with me in the waiting area. I've been dealing with this dealership for years now. There friendly, courteous and I highly recommend this dealership. More

Great service. Great customer care. Everything was done with attention to details. Thorough review of car condition. with attention to details. Thorough review of car condition. More

This was my 1st time going to Ira Mazda.I was very happy This was my 1st time going to Ira Mazda. I was very happy with the service and all the help from Taylor Perry. Also Aron was very nice and helpful. This was my 1st time going to Ira Mazda. I was very happy with the service and all the help from Taylor Perry. Also Aron was very nice and helpful. More

It was my first service visit to Ira Mazda and it was very good. Nathaniel was taking care of my car service in a very professional way. The service was done exactly as discussed and in a timely manner. very good. Nathaniel was taking care of my car service in a very professional way. The service was done exactly as discussed and in a timely manner. Also to be noted that a complimentary coffee was nicely offered while waiting. More

Outstanding service and sales teams. We have purchased two vehicles from them and will return for future purchases. Service experience has been excellent for all visits, and their txt updates on status ar two vehicles from them and will return for future purchases. Service experience has been excellent for all visits, and their txt updates on status are very helpful. Would recommend them highly. Their new dealership on Rt 1 (Providence Hwy) in Westwood is quite nice and easy to navigate. Check it out. More

I had a very pleasant experience yesterday when I brought my car in for service. my car in for service. More

Highly professional, excellent customer service, reliable and experienced. Process thoroughly explained.They do a great job. and experienced. Process thoroughly explained.They do a great job. More

The customer service at this dealership has far surpassed any other by far. I would highly recommend this dealership. any other by far. I would highly recommend this dealership. More