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Prime Mazda - Service Center

Westwood, MA

4.8
374 Reviews
Call Service Center (781) 278-1301

374 Reviews of Prime Mazda - Service Center

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September 30, 2023

Juliana went above and beyond to help me. She relieved all of my stress by taking control and dealing with the extended warranty insurance. I was very happy with Juliana and the rest of the t More

by Bill from Dorchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Nassif
Report | Print
Oct 03, 2023 -

Ira Mazda responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Juliana went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 24, 2023

Nate and the service crew are wonderful. I bought my first Mazda in 2008 from this group for my daughter’s graduation present and have been a Mazda owner ever since! More

by rad2dabonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Sep 26, 2023 -

Ira Mazda responded

We are glad we could help!

September 20, 2023

Nathaniel was very helpful and went above and beyond in assisting. Overall great experience at Mazda Ira. More

by Hleskanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Report | Print
Sep 22, 2023 -

Ira Mazda responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Nathaniel provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 13, 2023

Clean, efficient, great customer service. This was my first time at Ira, but it won't be my last. More

by jmurray44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan
Report | Print
Sep 19, 2023 -

Ira Mazda responded

Thank you for choosing Ira Mazda for your automotive needs. We're thrilled to hear about your positive experience during your first visit! Maintaining a clean and efficient facility while providing great customer service is important to us, and it's rewarding to know that we met your expectations. Your satisfaction and loyalty are greatly appreciated!

September 03, 2023

Great work but I came busy day waiting long any way thank you all the team More

by karkiv65vijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Etchings, Jenna Perry, Aaron Kusnirsky, Nick Marotta
Report | Print
Sep 03, 2023 -

karkiv65vijay responded

Great work I came busy day waiting long any way thank

Sep 07, 2023 -

Ira Mazda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 31, 2023

The video inspection element is very helpful when making the decision to proceed with services More

by Cwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 05, 2023 -

Ira Mazda responded

We are thrilled to have provided you with an exceptional service experience. We are happy that our video inspection was able to help you make a decision on your service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 30, 2023

Scheduled appt for oil change/tire rotation. It Took 2 hours to complete the service. it should not take that long More

by snowroller3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 16, 2023 -

Ira Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 29, 2023

Oil change gone bad - the auto technician overflowed the oil tank. Thankfully the representative working on my car was honest and kept me informed of this issue and their ensuing efforts to right the wrong. More

by ELIZABETHAGOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service
Report | Print
Sep 23, 2023 -

Ira Mazda responded

Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your visit, but we are glad to hear that our service staff was able to resolve the issue to your satisfaction. Thank you for taking the time to share your review with us, and we hope to have the opportunity to assist you again in the future.

August 24, 2023

The customer service is absolutely top notch! I would not hesitate to recommend your dealership. Thank you for an excellent experience! More

by Dsannicandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names
Report | Print
Sep 03, 2023 -

Ira Mazda responded

Thank you for choosing Ira Mazda! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

August 23, 2023

Efficient, great technology, excellent service. This is the best experience with a dealership I’ve ever had. More

by Ctennant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana
Report | Print
Aug 26, 2023 -

Ira Mazda responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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