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Prime Mazda - Service Center

Westwood, MA

4.8
373 Reviews
Call Service Center (781) 278-1301

373 Reviews of Prime Mazda - Service Center

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December 06, 2023

The dealer was very accommodating. Provided a loaner car while my car was being serviced. Very convenient. They also provided a full write of the inspection that was done including t More

by Family04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Etchings, Jenna Perry, Aaron Kusnirsky, Nick Marotta
Report | Print
Dec 08, 2023 -

Ira Mazda responded

It's great to hear about your positive experience at Ira Mazda! Being offered a loaner car while your vehicle is being serviced can indeed be a huge convenience. Additionally, having a comprehensive write-up of the inspection with pricing details allows for transparency and helps in making informed decisions about your car's maintenance. Thank you for your business!

December 06, 2023

Excellent service dept, professionally run, courteous, respectful, knowledgeable service writers and technicians. Excellent communication with clients. More

by angelstriker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lopez, John Sullivan, Antwan Lawson, Aaron Kusnirsky
Report | Print
Dec 08, 2023 -

Ira Mazda responded

It's fantastic to hear about your positive experience with Ira Mazda's service department! Having a professionally run service center with knowledgeable and respectful staff members can make all the difference when it comes to car maintenance. Good communication is key, too. Thank you for your business!

November 30, 2023

Excellent service. Clean and great customer service. Very helpful. Answered all my questions. Comfortable waiting area More

by williamf.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Dec 01, 2023 -

Ira Mazda responded

It's fantastic to hear about your excellent service experience! A clean environment, great customer service, and helpfulness in addressing your questions all contribute to a positive dealership visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

First oil change for new car, very nice service car was washed after very nice More

by paul_orourke75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna
Report | Print
Nov 28, 2023 -

Ira Mazda responded

It's fantastic to hear you had a top-notch experience with your first oil change! It's always a great feeling when the service goes smoothly, and they go the extra mile by washing your car. Thank you for your business!

November 19, 2023

Everything was amazing, staff was great. I have a video about services. Thank you for everything. More

by Elena F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Nov 21, 2023 -

Ira Mazda responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

I brought my 2022 Mazda CX30 in for the recommended service. I spoke with the service representative explained the issue for the service, on Monday (11/13/23) I got notice oil level is low. Atmosphere More

by Jakejt55f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Report | Print
Nov 21, 2023 -

Ira Mazda responded

It's great to hear that your service visit for the recommended maintenance on your Mazda CX30 went well! Addressing the oil level issue promptly and having a positive atmosphere in the waiting area certainly makes a difference. Thank you for your business!

November 15, 2023

Never been, will go back for all my services! Had a flat, they had a busy Monday and fit me in with a realistic time to wait. Everyone was over the top helpful and kind More

by jlacassefinnegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone in service
Report | Print
Nov 16, 2023 -

Ira Mazda responded

We are thrilled to hear that you had an over the top experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

The service is amazing. The staff goes above and beyond to make sure that you leave satisfied. I had a great experience. More

by Rue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Marotta
Report | Print
Nov 14, 2023 -

Ira Mazda responded

We are thrilled to hear that our staff went above and beyond for you! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Service was outstanding and Julianna is the absolute best! She had an awesome customer service attitude!! More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna was excellent
Report | Print
Nov 12, 2023 -

Ira Mazda responded

It's fantastic to hear that you had a great experience and that Julianna provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Efficient friendly service and kept me informed the whole time. I would highly recommend them. More

by martilchristophe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Etchings, Jenna Perry, Aaron Kusnirsky, Nick Marotta
Report | Print
Nov 12, 2023 -

Ira Mazda responded

We are thrilled to hear that you had an efficient friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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