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Prime Mazda - Service Center

Westwood, MA

4.7
407 Reviews

407 Reviews of Prime Mazda - Service Center

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March 24, 2025

Polite and helpful staff. Clean bathrooms and waiting rooms. Marvin Besley was a wonderful advisor. More

by nalpacn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Besley
Mar 27, 2025 -

Ira Mazda responded

Hello, we're happy you found our staff Marvin Besley to be so supportive during your experience here at Ira Mazda. We are always more than happy to assist you if anything else comes up. Take care!

March 22, 2025

Mazda staff always services my car as if it were their own vehicle. I am also pleased with the included video of my car before the work is done. Again, the staff is awesome! More

by Ms P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Mar 24, 2025 -

Ira Mazda responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 22, 2025

Antwan was so friendly and efficient. My car was ready way earlier than anticipated! We had a great experience. More

by joanne.feldman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Mar 24, 2025 -

Ira Mazda responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

Excellent service Department and I must add John Sullivan explained everything perfectly… Thank You John More

by Big Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul couto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Clark was Great and Alex
Mar 22, 2025 -

Ira Mazda responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2025

Friendly, helpful, professional, quick. The video they produced to show me what was wrong was exceptional land easy to find and watch. More

by Gillian Kirkwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan in service
Mar 21, 2025 -

Ira Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2025

Didn't like customer service. When I came to drop my car all customer service persons didn't pay attention on me. I was waiting for almost 15 min with nobody on front on me. Man o More

by natzam36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin
Mar 21, 2025 -

Ira Mazda responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Aaron Kushnirsky Service Manager Ira Mazda 781-278-1324 akushnirsky@iramazda.com

March 08, 2025

Highly recommend for service. Appointments are easy to set up, and the vehicle is serviced very quickly. A pleasure to work with them - especially Antwan. More

by 19CX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Mar 10, 2025 -

Ira Mazda responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

March 07, 2025

The Ira Mazda dealership is clean and accessible. The staff is extremely friendly and helpful. More

by patrickhanley92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson, Justin Robbins
Mar 09, 2025 -

Ira Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

Great dealership the service department is great to deal with and l would recommend them highly! More

by ebick593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Aaron in the service department
Mar 09, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

Very clean and staff very professional and courteous! Always made to feel very welcome when there. More

by velez2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Besley
Mar 09, 2025 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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