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Prime Mazda - Service Center

Westwood, MA

4.8
329 Reviews

329 Reviews of Prime Mazda - Service Center

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August 31, 2023

The video inspection element is very helpful when making the decision to proceed with services More

by Cwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 05, 2023 -

Ira Mazda responded

We are thrilled to have provided you with an exceptional service experience. We are happy that our video inspection was able to help you make a decision on your service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 30, 2023

Scheduled appt for oil change/tire rotation. It Took 2 hours to complete the service. it should not take that long More

by snowroller3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 16, 2023 -

Ira Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 29, 2023

Oil change gone bad - the auto technician overflowed the oil tank. Thankfully the representative working on my car was honest and kept me informed of this issue and their ensuing efforts to right the wrong. More

by ELIZABETHAGOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service
Sep 23, 2023 -

Ira Mazda responded

Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your visit, but we are glad to hear that our service staff was able to resolve the issue to your satisfaction. Thank you for taking the time to share your review with us, and we hope to have the opportunity to assist you again in the future.

August 24, 2023

The customer service is absolutely top notch! I would not hesitate to recommend your dealership. Thank you for an excellent experience! More

by Dsannicandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names
Sep 03, 2023 -

Ira Mazda responded

Thank you for choosing Ira Mazda! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

August 23, 2023

Efficient, great technology, excellent service. This is the best experience with a dealership I’ve ever had. More

by Ctennant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana
Aug 26, 2023 -

Ira Mazda responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 23, 2023

Great service with very friendly staff. They told me the car would be done in 2 hours and it was. I changed from another Mazda dealership for a number of reasons and I am very glad I did. More

by bronwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Sep 14, 2023 -

Ira Mazda responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

August 18, 2023

Wife was traveling for work and had a brake caliper seize while on her trip. AAA towed our CX5 to Ira Mazda, where Justin took great care of my wife. Our vehicle was towed in towards the end of the work day, More

by Chris P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins
Sep 16, 2023 -

Ira Mazda responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

August 17, 2023

I have been a client for over 20 years and have always had excellent service.👍🏾👍🏾 More

by 48bill65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Boschen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Perry
Aug 23, 2023 -

Ira Mazda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 12, 2023

They performed the State Inspection on time & within the allocated time & cost. What more can I say. More

by mof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana
Aug 26, 2023 -

Ira Mazda responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 09, 2023

It was fine. No problems Learning about all the electronics is going to take a while but they seem to have patience. More

by Fwkeyo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex. Paul levi
Sep 03, 2023 -

Ira Mazda responded

We are excited that we provided you with a great service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

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