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Prime Mazda - Service Center

Westwood, MA

4.8
373 Reviews

373 Reviews of Prime Mazda - Service Center

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January 14, 2024

Everyone we interacted with were very professional. However, the way appointments were scheduled was the worst I’ve ever had to deal with. My so called appointment for 1:00 meant nothing, I had to wait More

by maudeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Jan 16, 2024 -

Ira Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Ira Mazda responded

Thank you for your feedback. I apologize that your service visit was anything but satisfactory. After reviewing your situation, we want to make things right. Please give me a call at 781-278-1324 or email me akushnirsky@iramazda.com, so we can make things right. Aaron Kushnirsky- Service Manager

January 14, 2024

Ira Mazda in Westwood is fantastic. They are accommodating, friendly, and very helpful. Any service recommended they explain the importance and at what mileage you should get the serv More

by Lisakfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Jan 18, 2024 -

Ira Mazda responded

It's wonderful to hear about your positive experience with Ira Mazda. It's great that you had a positive interaction with John. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

very helpful and considered best options for me. Great job again and i will be back More

by bsheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel, Aaron Kusnirsky
Jan 17, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a helpful and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

I got my car serviced here, Friendly and knowledgeable service staff. I also got a good loaner car. More

by deepakpallam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana
Jan 17, 2024 -

Ira Mazda responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 12, 2024

Everyone was polite and respectful. Unfortunately I don't remember the name of the gentleman who helped me. He was the best!! More

by Debbieq1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jan 13, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a polite and respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

Staff is knowledgable, professional and pleasant Workmanship is professional. The facility is spacious and kept clean More

by Lam1019
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 09, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Excellent service, very professional and friendly people makes for a really great experience purchasing a car & getting the service/maintenance! More

by khayes3907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

The best service I’d experienced in ten years of car ownership. Will not use another car service repair company. More

by a52romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Perry, Aaron Kusnirsky, Nick Marotta
Jan 04, 2024 -

Ira Mazda responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 02, 2024

Justin was my service technician and he did everything as promised. My service was done in a timely manner. Justin was very helpful and pleasant. More

by annetteg1557
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Lopez, Justin Robbins
Jan 04, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 31, 2023

Excellent service! The dealership really took care of me and my vehicle. They did a great job! More

by Mbond12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Boschen, Aaron Kusnirsky
Jan 03, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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