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Prime Mazda - Service Center

Westwood, MA

4.8
372 Reviews

372 Reviews of Prime Mazda - Service Center

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February 10, 2024

Justin was so helpful and communicative when I had to bring my car in to be serviced More

by Liking350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Maura
Feb 13, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

From scheduling the service, to drop-off, to completing the transaction, every employee along the way was so friendly and helpful. 10/10 More

by Chicknsoup5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maura, John Sullivan
Feb 13, 2024 -

Ira Mazda responded

We're thrilled to hear that your entire experience, from scheduling the service to completing the transaction, was marked by friendly and helpful interactions with our employees. Thank you for the 10/10 rating! We appreciate your business and look forward to serving you again in the future!

February 08, 2024

Justin handled my inquiries very well to the details. Thanks! Great experience overall, job well done, technician did well, makes a difference on the ride quality. All concerns fixed and Justin Thank Y More

by jenseyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN
Feb 10, 2024 -

Ira Mazda responded

Thank you for your positive feedback! We're delighted to hear about your great experience and the excellent service provided by Justin. It's wonderful to know that all concerns were addressed, and Justin took the extra time to double-check on the TPMS, ensuring your satisfaction. We appreciate your business and look forward to serving you again.

February 05, 2024

I had a lot of work done which took a few weeks. Antwon helped me through everything and he exceeded my expectations. I planned on using the dealership once and then go back to my local shop but Ant More

by Dajboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwon
Feb 09, 2024 -

Ira Mazda responded

Thank you for sharing your positive experience with Antwon during the extensive service on your vehicle! It's great to hear that he exceeded your expectations and has earned your loyalty as a customer. Safe travels, and we're glad to have you as a lifelong customer!

February 04, 2024

Nate was super helpful and professional in helping me with my car. Very appreciative of his service! More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Etchings, Jenna Perry, Aaron Kusnirsky, Nick Marotta
Feb 07, 2024 -

Ira Mazda responded

Thank you for the kind words Nicole! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

Maura who assisted me on the phone was amazing, very helpful in getting my car in for service . Nathaniel was also helpful. The courtesy car was very nice. More

by Twinee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Feb 03, 2024 -

Ira Mazda responded

We're thrilled to hear that Maura and Nathaniel were amazing and helpful in getting your car in for service. Providing a nice courtesy car is part of our commitment to excellent service. We appreciate your positive comments and look forward to serving you again!

February 01, 2024

Needed an Inspection Sticker today. The entire process from scheduling on the app, to completion - could not have gone any smoother!! The service department staff was awesome and I am More

by Mazda Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young woman at the service desk.
Feb 04, 2024 -

Ira Mazda responded

We're delighted to hear that your experience getting an inspection sticker went smoothly, from scheduling on the app to completion. It's great to know that the service department staff was awesome and attentive to detail. Safe travels, and thank you for choosing us for your inspection needs!

January 29, 2024

I know my car is in very capable hands and the advice is sound at IRA Mazda More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan
Jan 30, 2024 -

Ira Mazda responded

We're glad to hear that you trust Ira Mazda with your car and find the advice sound. Your confidence in our capabilities means a lot. Thank you for choosing us!

January 27, 2024

Whoever welcomed and checked me in on 1/26/24 in the service center was amazing. I’ve never experienced customer service as good as that. Thank you for making me feel welcome! More

by Katia.n.kesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He had orange hair and a mustache
Jan 30, 2024 -

Ira Mazda responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 26, 2024

I brought my 2022 Mazda CX30 in for service last week. When I went to check in, a service person immediately welcomed me, and we went over what service should be provided for my car. He knew I was waiting More

by JoyceR10
Workmanship
Recommend Dealer
Yes
Employees Worked With
I do not remember the name, unfortunately.
Jan 31, 2024 -

Ira Mazda responded

That's fantastic to hear! We're delighted to know that your experience at the service center for your 2022 Mazda CX30 was exceptional. It's great that the service person provided clear communication, the waiting room amenities were convenient, and most importantly, your car was ready ahead of the estimated time. Safe and pleasant driving in your well-serviced Mazda CX30!

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