Prime Mazda - Service Center

Third time was NOT "a charm". First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was lat First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was late (back to back accidents on 95) but, I notified the dealership prior to schedule arrival time and they said all was fine. As soon as I arrived I was greeted by a man who appeared angry and had an edge to his voice; I tried to lighten the atmosphere saying, "I am having one of those mornings too, a 10 mile drive took over 30 minutes there were accidents on 95" dead silence "I know I am late but, I called" This guy just never lightened up and between the scowl on his face and tone of voice asking me why I am there, what service was I in for, I became uncomfortable and stated "refer to last visit". and went inside. What made matters worse, when I went inside this angry guy was my service advisor, who stated there is nothing noted in my account "today estimate is $498 - I said "that's $100 more than estimate I received" i asked him to look at my last visit - he prints out estimate from August 2023 - I said "no, last months (February 2024)" he said there's nothing there I said "please, get someone to find the paperwork, mine is at home" he said "no" I wasted 2 hours of my day! wasted my gas (traffic for 1.5hrs then, my service advisor Nicholas left my car running in bay for a half hour!! I can no longer recommend IRA Mazda service. More

The Service team was professional They were on top of everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke More

Clean, professional, and timely. Easy to communicate with, and conveniently located. I've had good experience with them even before the relocation. Easy to communicate with, and conveniently located. I've had good experience with them even before the relocation. More

Julianna my service advisor was very pleasant and cordial. Waiting area was comfortable. I could do some work on my laptop. cordial. Waiting area was comfortable. I could do some work on my laptop. More

The best in sell and service. After I leased my car the service department at Ira Mazda has been providing me the best services. The service representatives are friendly, helpful After I leased my car the service department at Ira Mazda has been providing me the best services. The service representatives are friendly, helpful and courteous. More

This dealership is very accommodating, has great service, and friendly and knowledgable mechanics. Highly recommended. and friendly and knowledgable mechanics. Highly recommended. More

They stand behind their cars and their work; they are very honest people to deal with. very honest people to deal with. More

Professional and caring. Very efficient great communication. Make you feel like family and everything explained clearly. Very efficient great communication. Make you feel like family and everything explained clearly. More

Very polite and nice staff. Made me feel welcome and appreciated. Got everything ready for me in time. Made me feel welcome and appreciated. Got everything ready for me in time. More

The work was prompt and detailed and the service manager gave me a coupon the was better than the one I had. I’ll Come back! gave me a coupon the was better than the one I had. I’ll Come back! More