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Prime Mazda - Service Center

Westwood, MA

4.8
329 Reviews
Call Service Center (781) 278-1301

329 Reviews of Prime Mazda - Service Center

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December 23, 2023

Service department was awesome. They went to above and beyond to help me out and get me back on the road. Antwan and his team were great, communicated each step of the way and were More

by SeanO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson. Justin
Report | Print
Dec 29, 2023 -

Ira Mazda responded

It's fantastic to hear that Antwan and his team went above and beyond to assist you and ensure you got back on the road smoothly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

The Service Department was excellent as was the Sales Department. Particular thanks to Janice Walker , whose knowledge and assistance made my decision to purchase a Mazda a great experience Thank you More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Etchings, Jenna Perry, Nick Marotta
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Dec 20, 2023 -

Ira Mazda responded

That's wonderful to hear! Janice is a valuable member of the team. Buying a car is a big decision, and having someone knowledgeable and helpful makes all the difference. Congratulations on your new vehicle!

December 14, 2023

Juliana was so patient and helpful and friendly. The tech did what was needed. Great work! More

by kellyledouxlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana 5 stars, Ted Etchings, Jenna Perry, Nick Marotta
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Dec 16, 2023 -

Ira Mazda responded

It's fantastic to hear that you had a great experience and that Juliana provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Antuan was the best! Prompt, explained everything in detail, returned my call right away and had the car ready 2 hours earlier than expected Thank you guys I was away f More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antuan
Report | Print
Dec 13, 2023 -

Ira Mazda responded

Antuan's efficiency and thoroughness seem to have made a real difference in your experience! It's wonderful to hear that the team at Ira Mazda was able to accommodate your needs promptly and with such great communication. Returning your car earlier than expected is always a pleasant surprise. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Ira has the cleanest showroom in New England, plus they’ve got free food, water and coffee. The services team is the most knowledgeable and friendliest of any dealerships in the area. More

by Joe E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 12, 2023 -

Ira Mazda responded

Having a clean showroom and complimentary amenities like food and beverages can enhance the dealership experience! Combine that with a knowledgeable and friendly service team, and Ira Mazda goes above and beyond to create a welcoming atmosphere. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 12, 2023 -

Joe E responded

Agreed

December 07, 2023

They were quick and efficient. Facilities are great. The service is somewhat affordable. Thank you! More

by threaudio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan
Report | Print
Dec 08, 2023 -

Ira Mazda responded

We are thrilled to hear that you had an efficient and quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

The dealer was very accommodating. Provided a loaner car while my car was being serviced. Very convenient. They also provided a full write of the inspection that was done including t More

by Family04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Etchings, Jenna Perry, Nick Marotta
Report | Print
Dec 08, 2023 -

Ira Mazda responded

It's great to hear about your positive experience at Ira Mazda! Being offered a loaner car while your vehicle is being serviced can indeed be a huge convenience. Additionally, having a comprehensive write-up of the inspection with pricing details allows for transparency and helps in making informed decisions about your car's maintenance. Thank you for your business!

December 06, 2023

Excellent service dept, professionally run, courteous, respectful, knowledgeable service writers and technicians. Excellent communication with clients. More

by angelstriker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lopez, John Sullivan, Antwan Lawson
Report | Print
Dec 08, 2023 -

Ira Mazda responded

It's fantastic to hear about your positive experience with Ira Mazda's service department! Having a professionally run service center with knowledgeable and respectful staff members can make all the difference when it comes to car maintenance. Good communication is key, too. Thank you for your business!

November 30, 2023

Excellent service. Clean and great customer service. Very helpful. Answered all my questions. Comfortable waiting area More

by williamf.kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Report | Print
Dec 01, 2023 -

Ira Mazda responded

It's fantastic to hear about your excellent service experience! A clean environment, great customer service, and helpfulness in addressing your questions all contribute to a positive dealership visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

First oil change for new car, very nice service car was washed after very nice More

by paul_orourke75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna
Report | Print
Nov 28, 2023 -

Ira Mazda responded

It's fantastic to hear you had a top-notch experience with your first oil change! It's always a great feeling when the service goes smoothly, and they go the extra mile by washing your car. Thank you for your business!

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