Prime Mazda - Service Center

Excellent service! Staff extremely personable and professional. I opted to wait while my car was serviced and I wasn’t disappointed about how long my wait was. Staff extremely personable and professional. I opted to wait while my car was serviced and I wasn’t disappointed about how long my wait was. More

Very easy to schedule an appointment. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. More

Excellent knowledgeable staff. Service department is top notch. Best thing I enjoy about this dealership is they care just as much about my car than I do. I had a great buying expe Service department is top notch. Best thing I enjoy about this dealership is they care just as much about my car than I do. I had a great buying experience everything was easy and smooth. I wouldn’t hesitate bringing your Mazda in for service here either. My vehicle has only been serviced by Ira Mazda and it runs the same as the day I bought it at 92k miles. More

The service at this dealership is by far the best I have ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, a ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, and quickly respond to any questions you have. You receive texts and phone calls from them letting you know the status of your vehicle. They could give lessons on what customer service should be. I highly recommend Ira Mazda for both their product and their amazing service. More

Great customer service and effort from the staff. I appreciate the timeliness and professionalism! Thanks! I appreciate the timeliness and professionalism! Thanks! More

John was terrific! Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. More

Terrible service experience. Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myse Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myself the next day in 10 minutes. They seem to struggle with the simplest jobs! More

High level of customer service. Very efficient and professional. They were also flexible and worked around my schedule. Very efficient and professional. They were also flexible and worked around my schedule. More

Third time was NOT "a charm". First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was lat First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was late (back to back accidents on 95) but, I notified the dealership prior to schedule arrival time and they said all was fine. As soon as I arrived I was greeted by a man who appeared angry and had an edge to his voice; I tried to lighten the atmosphere saying, "I am having one of those mornings too, a 10 mile drive took over 30 minutes there were accidents on 95" dead silence "I know I am late but, I called" This guy just never lightened up and between the scowl on his face and tone of voice asking me why I am there, what service was I in for, I became uncomfortable and stated "refer to last visit". and went inside. What made matters worse, when I went inside this angry guy was my service advisor, who stated there is nothing noted in my account "today estimate is $498 - I said "that's $100 more than estimate I received" i asked him to look at my last visit - he prints out estimate from August 2023 - I said "no, last months (February 2024)" he said there's nothing there I said "please, get someone to find the paperwork, mine is at home" he said "no" I wasted 2 hours of my day! wasted my gas (traffic for 1.5hrs then, my service advisor Nicholas left my car running in bay for a half hour!! I can no longer recommend IRA Mazda service. More

The Service team was professional They were on top of everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke More