Ira Mazda

I purchased my 2004 Mazda RX8 new from this dealership, and returned there regularily for their excellent service. I have avoided going to Mazda Gallery for about 18 months due the the deterioration of th and returned there regularily for their excellent service. I have avoided going to Mazda Gallery for about 18 months due the the deterioration of the service. I am happy to say that when I returned to Mazda Gallery recently because it is convenient to my work my experience was outstanding--the type of experience I had come to expect from Mazda Gallery. John MArtin was helpful and validated my concerns. He kept in communication with me via email as I requested. The car was returned on time, and clean inside and out. Quite frankly, I was amazed at the turn around. (Welcome Back, Lee!). I have gone from telling friends to avoid Mazda Gallery to once again singing their praises. I couldn't have been happier with service visit. More

Everyone here is really friendly and helpful. In particular, I've dealt with Harshene (sales) and George (financing) twice now. The first was to buy a 2010 Mazda 3, and then again to trade it in fo particular, I've dealt with Harshene (sales) and George (financing) twice now. The first was to buy a 2010 Mazda 3, and then again to trade it in for base-model 2011. I needed to lower my monthly payments, and they really helped me out, while sticking me in a brand-new version of the same car. Their service is very prompt and respectful. If you're considering buying a new Mazda, I would definitely recommend Mazda Gallery of Norwood. More

Brought my car in for multiple oil changes and always greeted with a warm and friendly welcome by John Martin. At one point, my car needed to be looked at for a beeping noise which John and the technicia greeted with a warm and friendly welcome by John Martin. At one point, my car needed to be looked at for a beeping noise which John and the technicians resolved while providing loaner cars and keeping me up to date about its progress. Very professional and courteous. I highly recommend this dealership for any service issues. More

I have been doing research on purchasing a new car for over a year. I loved my Hyundai which was falling apart but served us well. Due to prior financial stresses I had been unable to purchase a car but i over a year. I loved my Hyundai which was falling apart but served us well. Due to prior financial stresses I had been unable to purchase a car but it had become so important as my car was unsafe to drive and I am a single mom with a teenage daughter. I recently sold my condo so I had the funds although my credit was unusually low for me. Greg redefined my experience with car dealers. I was actually afraid to come into the gallery as I have had some prior experiences in other dealerships with dealers who made me feel that I was playing some sort of game. They were somewhat aggressive. Greg on the other hand, was a genuine gentleman. I never felt that he was in any way desperate to sell me a car. What I did feel is that he loves cars, Mazdas in particular and he could tell that I had done my homework and that this was the car of my dreams. My daughter wanted a car that would fit at least 6 kids and I had become convinced that we could never afford such a car as it would be far to large and use too much gas. I also have a dog so having doors that open easily and a roomy trunk was important to me. In addition we live at the top of one of the steepest hills in Brookline so the fact that The Mazda 5 does has anti-skidding tires is hugs. (This past winter I did slide down the hill and it was terrifying.) It drives like a sporty car and with the black leather seats with their snappy red piping I forget that I am also taxing around my dog and kids. Greg was also a good teacher, patiently explaining how Blue Tooth works and adjusting my phone to the car. I recently upgraded my phone and do not feel shy about asking Greg to help me out again. I could tell that he was very pleased that I was so happy. What a sweet guy. When I brought the car back for the registration they automatically washed the car for me: unbelievable. I feel so taken car of by my beautiful Mazda 5 and by the Mazda Gallery. I am truly grateful. As it turned out we got the car just in time to take 4 girls to 6 Flags for my daughter's birthday another dream come true. She was so proud. As I mentioned before my credit is not great, thought getting better and the gentleman who helped me with financing found me the best car loan possible and told me to come back in year to refinance. The Mazda 5 is an unusually wonderful vehicle and I cannot imagine a better place to buy it than The Mazda Gallery in Norwood. A+!!! More

I walked into this dealership with the intention of going to many more that day, however, I didn't need to! I was greeted by Doug Clark who was very friendly and engaging. I got a great pice on my brand ne to many more that day, however, I didn't need to! I was greeted by Doug Clark who was very friendly and engaging. I got a great pice on my brand new Mazda 3 and I owe it all to Doug. He wasn't like the typical car salesman who push and pull. I would definitely recommend Doug! More

I loved everything that thee guys were about. right through the door they came to help me and i had the greatest time. they made me feel comfortable and at ease. this especially as my car (My pride and through the door they came to help me and i had the greatest time. they made me feel comfortable and at ease. this especially as my car (My pride and joy). needed to be taken in to be looked at. John and levi worked together to produce the most optimum results for me. the biggest triumph was being able to pay only 100 dollars out of pocket due to my warranty that mr. downing had made me get. I thank the heavens for that man. I will be coming back soon. More

Well, I almost had the car that could not be fixed. Multiple computer problems and battery problems that needed lots of help from Mazda corporate. This was a true test of a service department, and the Multiple computer problems and battery problems that needed lots of help from Mazda corporate. This was a true test of a service department, and they passed with flying colors. All through the ordeal they kept me informed, gave me a loaner car and made what could have been a nightmare into a very tolerable, almost enjoyable situation. John and his service crew are first rate and deserve a lot of credit for all of the help they provided through the process. It started with Dashboard problems, moved to battery problems, included several computer problems and all through this, which amounted to almost 15 days, I had a nice new car, almost daily calls (even on Saturday) on how the troubleshooting was going and the latest suggestions from Mazda Tech support. It did get fixed, the car is running very well and I am very pleased. I know this is unusual in the car business, but I have a lot of respect for that service department; it is well run, professional and totally customer focused. More

My car broke down while I was on a trip in MA, and I didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service depar didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service department. He showed the utmost concern in my vehicle issue and took me in right away. I had my vehicle towed to Mazda Gallery, and Evan greeted me and the tow truck driver as soon as we arrived in the parking lot. He took me inside to his office to get written up, and right away I was assured I could trust him, and he truly made me feel like I was being helped by a friend. We found the alternator had failed in my car and it would take about three hours to have it repaired. Evan stressed that he knows that is a long time to wait, and had me dropped off at a close by shopping plaza so I could enjoy myself on vacation rather than waiting in a car dealership, then came and picked me up when my car was done!. Evan is truly an over the top example of how anyone in the customer service industry should treat people, and I can't thank him and the mechanic enough for their painstaking efforts to get my car fixed unannounced. If I was from Massachusetts, I would drive to have my car serviced by Mazda Gallery and work with Evan for my vehicle service. I would recommend that anyone looking, see Evan in the service department at Mazda Gallery, you won't be disappointed. Thank You Mazda Gallery!!! More

My experience at this dealership was great. They were very friendly and not down your throat like some other dealerships I had gone to. They answered all the questions I had and didn't try to talk me up very friendly and not down your throat like some other dealerships I had gone to. They answered all the questions I had and didn't try to talk me up on anything. They let the car sell itself and I really liked that. I would definitely go back to them again. More

My car had a potentially serious brake problem. They took my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made sure I had a car I could drive. When the parts arrived, the car was quickly repaired. I can very much recommend their couteous efficient service. More