Ira Mazda

I liked what I had read about the 2013 Mazda CX-5 I liked what I had read about the 2013 Mazda CX-5 vehicle but needed more information about what the differences were in the packages offered. I w I liked what I had read about the 2013 Mazda CX-5 vehicle but needed more information about what the differences were in the packages offered. I wanted a vehicle that I could enjoy driving and a monthly payment that I could afford. I asked for a reccomendation for a good Mazda dealership salesperson and financial spokesperson from someone who is very knowledgeable about cars and dealerships, I was told to see Harshene Cunningham for the sales and Paul Valenti for the the financing. I met with Harshene Cunningham at the Mazda Gallery in Norwood and felt he was honest and gave me a good overview of the the possible packages available and advised me on the differences in prices. He also outlined my trade in value. I took some time to think about it and felt that I was offered a good deal wihtout a high degree of pressure. Harshene was very knowledgable about the car, and an easy person to work with. When I picked up the car, he even helped me set up my bluetooth and figured out how to enable my cell phone to work with it! (Service beyond my expectations) Paul Valenti was the Mazda financial spokesperson who I dealt with, he was clear in his explainations about all of the financing options, associated paperwork, and warranties. He worked with me to create a financial deal that I was happy with. He was ready and waiting for me when the time came to filling out all of the paperwork. Both of these individuals made the process of buying a new Mazda an excellent experience for me. I would reccomend both of them and this dealership to anyone interested in puchasing a Mazda. More

My husband and I each purchased a Mazda here years ago and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with so many, is so highly regarded here. They are helpful, honest, friendly, knowledgeable and will bend over backwards to offer help in whatever way they can. In addition, I recently wanted to replace one of the Mazda's (the Tribute which is no longer manufactured.) Wellesley Mazda had one and Mazda Gallery did not. I wanted to buy it from Mazda Gallery because my experiences are always so good, I feel a loyalty to them. Unfortunately, Mazda Gallery could not help me. As a result I have a great comparison of "GOOD/GREAT" customer service, and the alternative at Mazda Wellesley which was an AWFUL experience. I highly recommend this dealer if you want to avoid any games and/or any misleading statements or misrepresentations and in place, want honesty, fairness, very knowledge people and an experience where you walk out with a smile. More

In the middle of April earlier this year, I began looking for a Mazda 3. After being told by five sales advisors and the dealerships for which they worked, that the vehicle, with the specifics for which for a Mazda 3. After being told by five sales advisors and the dealerships for which they worked, that the vehicle, with the specifics for which I was looking, was simply impossible to locate in this part of the United States, I had the pleasure of receiving a phone call from Mr. Harshene Cunningham. From the first time that I had a conversation with Harshene, I firmly believed that I had encountered a sales advisor who was not only hearing what I was saying but who was also listening to what I was saying about the vehicle for which I was searching and in regard to fact that I was not necessarily in a situation in which I had to immediately make and close a deal on a vehicle. Harshene indicated that he believed that he could locate and secure the vehicle for which I was looking. After doing some research, Harshene contacted me by phone and subsequently faxed me details about a vehicle, including the Vehicle's Idenitication Number, that boasted each and every specific for which I had been looking. After rapidly coming to an agreement in regard to a price, I signed a purchase and sales agreement and made a deposit via credit card. Once the car arrived to the Mazda Gallery, wihtout hesitation or unnecessary questions or hassle, I was provided with the paperwork that I needed to provide to the private lending institution located in Rhode Island through which I financed the vehicle. Earlier today, at approximately 2:30 PM, after having had the privilege and fortune of meeting and dealing with Mr. Harshene Cunningham, who is a true professional and gentleman, and after having had nothing but an overall peaceful, pleasant and accomodating experience, I drove off the lot of the Mazda Gallery, with a 2012 Mazda 3 S touring, five door hatchback, with a six speed manual transmission, that sports a graphite mica exterior and a black interior. Mr. Harshene Cunningham and his colleagues at Mazda Gallery in Norwood, Massachusetts did what five other sales advisors and the dealerships for which they worked, either truly believed was impossible to do, or simply did not want to try to do. What more is there to say? What are you waiting for? Get going to Mazda Gallery and ask to meet with Harshene. More

I visited many dealers and Mazda Gallery was, by far, the most professional and straightforward. Salesperson was highly responsive and accomodating and processed my transaction in a smooth and timely manner most professional and straightforward. Salesperson was highly responsive and accomodating and processed my transaction in a smooth and timely manner. I definately recommend this dealer! More

Went into dealership looking for a Mazda 3 Paul went over the car and we negotiated and I agreed to purchase the car.Did have to wait a while for George in finance but overall a positive experience. My only the car and we negotiated and I agreed to purchase the car.Did have to wait a while for George in finance but overall a positive experience. My only constructive criticism s during the whole process not one manager came over to say hello and thank me for my business.Paul was great though knows what e is doing . More

Great job. Experienced with sales, knowledgeable, friendly. Levi has many years experience and is one of the only sales people I have ever worked with who seemed to actually enjoy selling cars. friendly. Levi has many years experience and is one of the only sales people I have ever worked with who seemed to actually enjoy selling cars. More

I was NOT looking forward to car shopping, as I have had several not-so- wonderful experiences in the past. But a Jetta I had just bought three months ago was totaled, so I really did need to car shop. I wa several not-so- wonderful experiences in the past. But a Jetta I had just bought three months ago was totaled, so I really did need to car shop. I was pleasantly surprised by my entire experience at Mazda Gallery, from the moment we walked in to the time I drove off the lot with my new car- 08 Mazda3 (only several hours later!). Levi was my salesperson and he was friendly, polite, straight forward, and certainly not pushy (VERY important to me). I told him my budget, and had a particular car in mind that I had seen on their website. He showed me one other car within my budget and I ultimately went with the Mazda3 I had seen online. I very much wanted to be able to wrap everything up in one day, so a manager came in to sign off on the paperwork, Levi faxed my insurance company the needed paperwork, had the car inspected, had a very minor undercarriage flap problem fixed quickly, cleaned/washed/buffed the car, had new plates made up next door at the BMW dealership, installed the plates and even filled up the rental car I was driving with gas so I could return it without having to do so (just two lots down the street at enterprise). I would recommend this dealership to anyone, and certainly will when I have family or friends in search of a car. I highly highly recommend working with Levi if possible (I know he is the only one I have worked with, I am sure the others are great as well) because he made the entire thing as stressless as humanly possible. Thank you to Mazda Gallery for a wonderful car buying experience. Please, if you are looking for a dealership, make this your first stop. You will not be disappointed. =) More

Excellent response and knowledge of subject matter...also, the salesperson when out of his way to work out the details of the transaction and had an excellent presentation in general. matter...also, the salesperson when out of his way to work out the details of the transaction and had an excellent presentation in general. More

I had an excellent service from Mr.Cunningham, and would have rated the entire experience at "5", if not for my last interaction with Mr.Rizkalla. When I paid the outstanding balance before I picked up my n have rated the entire experience at "5", if not for my last interaction with Mr.Rizkalla. When I paid the outstanding balance before I picked up my new car, Mr.Rizkalla gave me my final receipt but did not account for the $500 deposit that I had submitted a week prior, during my intial purchase. When my husband mentioned it to him, he asked if we had even given him a deposit previously, which, of course we did, and had documentation for it. He then concurred, and refunded the money. However, it is very hard for me to believe that this was an "honest mistake" on his part. A manager at his level should most certainly have known that I could not have been in a position of coming to pick up the car that was delivered from another state without having paid a deposit. This very last interaction truly spoiled an otherwise excellent experience. I felt that Mr.Rizkalla tried to take advantage of me by conveniently forgetting a $500 deposit in his/dealership favor. Had my husband and I not paid attention to details, we would have been effectively cheated out of $500. My family has been very loyal to the Mazda brand- we currently own two Mazda vehicles, and over the years owned three other Mazdas. I hope that this feedback will be helpful to the management with respect to instructions to the employees. A single interaction like that with a single employee may certainly cause me to choose another Mazda dealership next time. That would be somewhat unfortunate since we had a great service from Mr.Cunningham. More