Ira Mazda

Brian was the best sales consultant I have ever worked with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) More

As an owner of many vehicles over the years, I have had to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunat to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunate experience of encountering what Mazda and Mazda Gallery considers "customer service." I can say with out a doubt they have lowered the customer service bar to absolute absurdity with a complete lack of respect or appreciation for their customers. We enjoyed our Mazda CX-9 Grand Touring for over 2 years, until one day we realized a tear in the carpet around the foot rest. After working through some confusion about when our factory warranty expired, Mazda Gallery attempted their first repair (under warranty). When we picked the vehicle up, one of the service people blamed the rubber mats we put in to cover up the nice factory floor mats that we wanted to keep clean. A few weeks later, and no more rubber mat, the tear was back. We went back to the dealership and said the tear had returned and that clearly the carpet needed to be replaced. For me, having the tear was entirely unacceptable, especially in a premium SUV that had an MSRP over $40,000, and considering the impact to its resell value. After more unnecessary back and forth and being told to deal directly with the Mazda customer service group, since Mazda Gallery has no problem pushing their customers off due to their own ineptitude, Mazda asked if they could do one more repair attempt and if it failed, would then replace the carpet UNDER WARRANTY. So the second repair was made - not to factory standard, more of a patch job that looked like crap - and this one lasted a few months. But when we saw the tear reappear, calls were made to Mazda Gallery, who immediately pushed us off to Mazda. Mazda said we had to get more pics taken and submitted via the dealership, the very dealership that so clearly doesn't want to deal with us, let alone help us. So back to the dealership. My wife, a hardworking professional, mother of two, and one of the nicest people you can ever meet, was treated horribly by the GM, Mark Goldstein, after she requested his assistance in resolving this problem. He made it clear he had no interest in helping her. He acted annoyed that she even asked for help. And to top it off, he blamed the tear - around the FOOT REST mind you - on her, for resting her foot on the FOOT REST while driving. How this classless dimwit is in a position of responsibility for growing Mazda's market share in a highly competitive industry is beyond me. Thanks to Mazda Gallery and the incompetence of their service department, their crappy work, and their complete animosity towards their customers, you can bank on me never buying another Mazda. I will gladly recommend to my friends that they shop elsewhere, like Nissan, Acura, and Ford, who have always stood behind their product and performed warranty repairs without the drama and finger pointing that Mazda allows to fester in their channel partners and employees. More

When i arrived at Mazda on 12-18-12 i was greeted by Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a package that was best for me.He was true to his word the whole time we talked & made me feel relaxed & comfortable.I brought my wife in the next day to pick up the car & she was so impressed with Harshene & the whole Mazda staff.We feel as though we were givin a very good price with a A+ Salesman.We have only had the car for one day but feel very confident that between the vehicle & the respect we where givin that everything will be fine.Best dealership i have ever dealt with! More

I've never been to a dealership to actually buy a car before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Ca before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Car Salesmen can sometimes have a bad rep, so I was a little bit apprehensive about getting ripped off; but that couldn't be further than how I found my actual experience. After the 2nd or 3rd time I met with Brian Ciavola I felt more like I was going out for a few beers with a mate, than going through a transaction like this. So, I wanted to thank him for being up front, honest, transparent, answering all my questions and going the extra mile to make sure I was looked after, had all the advice I needed and feeling like a Mazda customer for many years to come More

I arrived close to 7pm on a weeknight and was greeted by Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the sp Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the specific model in the color I wanted. I had done my research and Harshene was well aware of that. He was polite, friendly, informed, and I never felt any pressure, even while we went over pricing and my trade. I bought the car that night, they had it cleaned and ready while I handled the financing. Despite the late hour, Harshene went through each feature of my first new car and made sure that he answered any questions I had. He was so thorough that he even setup the Bluetooth connection to my phone before I drove off the lot. This was my first new car purchase and I must say it was a terrific experience, I would gladly recommend Mazda Gallery to anyone looking for great, low pressure sales, from an informed and experienced staff. More

Don't go there. Was interested in buying a Mazda so I Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was loo Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was looking for but when I got there they had none. I was willing to wait for the model I wanted so I made a deal for a car that would arrive within 2 weeks. After two weeks had passed I called them asking for an update, apparently the car I was supposed to receive was damaged from Hurricane Sandy but they never bothered to inform me. I requested my deposit back, then got a call 2 weeks later telling me they found the car I was interested in, I told them I just want my deposit back. It's been almost a month and they still have not refunded my deposit, scumbags. More

I would like to commend Mazda3 for providing a professional and accommodating car buying atmosphere. The fact that I walked out of the Mazda Gallery with a new 2012 Mazda3 iTouring is a testament professional and accommodating car buying atmosphere. The fact that I walked out of the Mazda Gallery with a new 2012 Mazda3 iTouring is a testament to the sales team's - especially Harshene Cunningham and Brian Ciavola - ability to work with a customer on any all aspects of car buying. As a prospective car buyer I had done plenty of research prior to a decision on car, but the way I was treated and the service I was provided put Mazda3 over the top and made my decision an easy one. The comfort I had immediately was a function of the friendly and knowledgeable staff there to help with any questions I had. I would recommend the Mazda Gallery to anyone looking to buy a Mazda. More

Had issues with them during every visit. That is after spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their website does not work.. They seem to be always busy and the amount of time taken for any work is pretty high.. Don't want to get too much into detail, but basically it has been not satisfactory.. More

We bought our very first Mazda from Doug Clark of Gallery Mazda. He was knowledgeable, patient, responsive, honest and, well, caring. We first went to a Mazda dealership on the South Shore, but after an ap Mazda. He was knowledgeable, patient, responsive, honest and, well, caring. We first went to a Mazda dealership on the South Shore, but after an apparent bait and switch, we decided to drive down to Norwood to try our luck. We knew exactly what car we wanted and Doug let us test drive the very car we ended up purchasing. Coming up with the final price was reasonable and relatively quick. We recommend Doug for anyone looking to buy a Mazda! More

Doug Clark provided was responsive and followed up following my purchase of my new Mazda 3. He was very knowledgeable about the vehicle I purchased and fair to deal with. following my purchase of my new Mazda 3. He was very knowledgeable about the vehicle I purchased and fair to deal with. More