Ira Mazda

Doug Clark listened to what I wanted and was responsive to my requests and needs. Doug recalled that I had a Mazda registered within the last 12 months and as a result saved me a significant amount of mon to my requests and needs. Doug recalled that I had a Mazda registered within the last 12 months and as a result saved me a significant amount of money on the down payment required for my lease. I am confident and happy with my lease. Doug's competence made a stressful experience manageable. He is a personable salesperson and I will refer him to my friends and family. More

Joe was by far the GREATEST sales man I have ever encountered. He was very down to earth and explained everything about the car in great detail. No hidden prices. GREAT customer service all around. H encountered. He was very down to earth and explained everything about the car in great detail. No hidden prices. GREAT customer service all around. He left me wanting to come back !! I would go back to the Mazda gallery and buy another car from him any day. More

My wife and I specifically wanted a Mazda. We had spoken with a few other dealers in our area and found Mazda Gallery and in particular, Doug to be the most informed and considerate. Levi had filled in Doug with a few other dealers in our area and found Mazda Gallery and in particular, Doug to be the most informed and considerate. Levi had filled in Doug's absence and was no less capable. We cannot say enough about Paul Valenti. He worked very diligently and honestly to assist us in the financing and ultimately put us in a car which we feel is perfect. I would say that I equate buying a car with having root canal therapy. Those noted had made our experience excellent. The representatives at Mazda Gallery were courteous, thoughtful, attentive and understanding. I would heartily recommend the dealership to anyone looking for a Mazda. More

My wife and i had seen a reveiw of the mazda CX5 in a local newspaper and went along to Mazda Gallery to check it out to be honest we were expecting the usual car salesman treatment which had turned us o local newspaper and went along to Mazda Gallery to check it out to be honest we were expecting the usual car salesman treatment which had turned us off so many times before at other dealerships and to our surprise Brian Ciavloa treated us with respect, courtesy and helped us in many ways to understand what the CX5 was all about even after we indicated that we had other makes and models of vehicles we needed to check out before we would make a buying decision nromally with car salesmen this is the time they turn up the pressure and try to prevent you leaving but again brian was understanding and invited us back at our leasure after we had checked out the competition. When we did go back and announced our intention to buy he again was the epitomy of proffesionalism and helped us correctly through the many options and models of CX5 available only to find that they did not have what we wanted in stock so he went to check what they had coming in and that was where we found the exact spec we wanted so the deal was made and i should add this was the most enjoyable part of the whole experience no haggling we even got what we wanted for our trade in so overall I would reccomend this dealership and Brian Ciavola in particular to anyone looking to purchase a Mazda. More

My overall experience at this dealership was excellent. The people I worked with were attentive and gave me time to make informed decisions throughout the process. Janice was with me the entire process. Pa The people I worked with were attentive and gave me time to make informed decisions throughout the process. Janice was with me the entire process. Paul, the finance manager, helped secure the credit I needed and the warranty coverage I wanted. Let's face it - when buying a car what really makes the purchase experience a good one is who you deal with and how great you feel after the purchase. Mazda Gallery is to be commended! More

After visiting multiple dealerships of various kinds new returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great ex returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great experience!!! More

I came into Mazda Gallery after having had a poor experience at another dealership. Immediately, Brian introduced himself and asked how he could help. I was a bit skeptical at this point and said I h experience at another dealership. Immediately, Brian introduced himself and asked how he could help. I was a bit skeptical at this point and said I had an appointment with a sales manager. Brian insisted and said, I think he is in a meeting (I was early for my appointment) but seriously, I have all the time in the world to help. Reluctantly I went over to his desk and began to chat with him. Brian and I had a great conversation in which I explained the run around I had gone through with the previous dealer. Brian was so understanding and so genuine. He was friendly and treated me like I was the only person in the dealership. He asked what I was looking for in a vehicle and what my needs were. After explaining exactly what I wanted, he said - let me make sure I can make that happen. He went to check the stock and came back with multiple options to look at. We looked at a few and then went to the car to check it out. While out there, Brian was more than knowledgeable about the vehicle and the brand. After deciding this was the vehicle I wanted, Brian and I proceeded inside to talk about pricing. While this vehicle was in my price range, I wanted to add a few options and was worried about my credit. Brian was able to get me a great deal and work with the business manager to get me into the vehicle I wanted. Brian consistently asked if I wanted anything to make me more confortable – at one point he even pulled a granola bar out of his desk and offered it to me. After finalizing the paperwork with the bank, we decided that I’d come pick up the vehicle on the following Monday. When I returned to the dealership on Monday and there was a problem with my car insurance company. I was waiting on a signature from them, that without, I could not take delivery of the vehicle. Brian worked with me for an additional 3 hours trying to figure out the issue. At one point, he even got on the phone with the insurance company to remind them that I was their customer and that their service was a disgrace. After working diligently and literally running to get the plates installed on the vehicle, I was able to take home my new Mazda Cx-5. There is no doubt that I would not be driving this vehicle today without the help of Brian Ciavola. His customer service is at the very top tier of service I’ve ever received. His personality, character, and compassion is a great asset to Mazda Gallery. I will sure to come visit Brian again and have already recommended him to multiple family members and friends looking for a new vehicle. More

This was actually a very pleasent experience. I was greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene su greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene suggested I look at the Mazda 5. I took it for a test drive and fell in love with that mini van. However, I was very clear that I wouldn't be purchasing anything I didn't "research." It was all good with Harshene. I was introduced to the finance manager but never was there any pressure to buy the vehicle that day. Harshene remained attentive and answered all my questions and provided me with literature about the Mazda 5. I went home, did my research and called the next day to set up an appointment to talk $$$ for the vehicle and my trade in. It went smoothly and though I would have liked a few more $$ for my trade in, I feel the price for the new car was fair and the financing I received was what was noted in the advertisments. Harshene was very patient explaining all the bells and whitsles that I was not used to in a car. I was introduced to the service department managers. When I went back a few days later to get the sticker and registration, he sat patiently with me and answered other questions that had come up over the couple of days I had the car. The finacing was smooth and the gentleman pleasent. I am hoping that this level of professionalism and service continues because I will be using this dealership for service and hope to have this vehicle for a long itme. More

This was by far the best car buying experience I have ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely eas ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely easy to talk to and very down to earth. From prior car buying experiences, you expect a tense, high-powered attempt to sell you a car ending with all kinds of different tactics to accomplish this. So when you go into a dealership, you stand defensive. From the moment I walked into Mazda Gallery and was greeted by Brian, I could sense something different. After talking to him about my interest in a used vehicle, he suggested a more practical and better option. His honesty and common sense made the experience unforgettable. Brian is the reason I decided to lease a brand new Mazda CX-5 instead of buying a used vehicle which allowed me to save more each money in the process! (Who doesn't like to save money??) I was able to pick up my car within a day and it was waiting for me on that day, ready to go! The process was so quick! You can tell Brian loves what he does and enjoys coming into work every day to make his next customer happier than when they walked in the door. The is exactly the way cars should be purchased. I have no reason to go anywhere else when my next purchase comes up....one can only hope Brian will still be there! I highly recommend him...so make sure you ask for Brian if you plan on visiting Mazda Gallery to purchase your next car. More

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service. More