Ira Ford Saco

Ending old lease/ leasing new car Good communication with Tracy prior to meeting at dealership. At the dealership Tracy was friendly, personable and knowledgeable as we went through Good communication with Tracy prior to meeting at dealership. At the dealership Tracy was friendly, personable and knowledgeable as we went through this process. Tracy listened to the features we wanted in the car. He presented several options to purchase/lease. We were able to work together to get the vehicle within our budget. We would definitely want to work with Tracy again when we next need a new car. More

Great experience Wasn’t sure what was wrong with the car, but the car was in and out with no additional costs. Always very prompt and great working with Jess! Wasn’t sure what was wrong with the car, but the car was in and out with no additional costs. Always very prompt and great working with Jess! More

Smooth transaction Everything was smooth from making the appointment through completion of the service. I appreciated being told about the free service that I didn’t kn Everything was smooth from making the appointment through completion of the service. I appreciated being told about the free service that I didn’t know I was entitled to. Thank you Prime. More

Fun and easy The sales staff is great to work with, they look at the numbers to get you the best deal. Service is just as easy to work with. Plus you get to smas The sales staff is great to work with, they look at the numbers to get you the best deal. Service is just as easy to work with. Plus you get to smash the GONG!!!! More

Excellent service Jessica D was awesome, always there to listen and go above and beyond to offer the best service, always on time, wpuld hifhly recommend working with h Jessica D was awesome, always there to listen and go above and beyond to offer the best service, always on time, wpuld hifhly recommend working with her especially ! More

Awesome service every time! Fantastic and very professional!! Always proactive and courteous! Timely, efficient respectful of your time. Thorough and ready to answer any quest Fantastic and very professional!! Always proactive and courteous! Timely, efficient respectful of your time. Thorough and ready to answer any question...polite and patient/very likeable! More

Review Customer service was great and the staff was, friendly. Service was expedient Would recommend to anyone local and out of state visiting, as I am. Customer service was great and the staff was, friendly. Service was expedient Would recommend to anyone local and out of state visiting, as I am. Thank You! More

Unacceptable Prime Ford left me a voicemail regarding a recent check payment for an oil change. A bank processing error caused a $55 oil change to draw $1500 from Prime Ford left me a voicemail regarding a recent check payment for an oil change. A bank processing error caused a $55 oil change to draw $1500 from someone else’s payment. In the voicemail, the message Scott received was that my account did not exist and I was told if I didn’t call back with another form of payment by Monday it would be turned into the police. So rather than researching past records and customer relationship (I’ve bought two cars there and made numerous payments with the same exact checking account) I was treated like a criminal. This is completely unacceptable behavior and I will not be servicing my car at Prime Ford Mazda in Saco, ME in the future. More

My first service on my f-150 I had my first oil change,filter & tire rotation. My service advisor Jessica Drost was very courteous & professional. She answered all my questions qu I had my first oil change,filter & tire rotation. My service advisor Jessica Drost was very courteous & professional. She answered all my questions quickly & completely. The service was completed very quickly. The service technician was very professional in doing service. I was very impressed with everything. More

Excellent service once again. Another great experience at Prime Ford Saco. They were very accommodating in scheduling my oil change and tire rotation. I would never even consider g Another great experience at Prime Ford Saco. They were very accommodating in scheduling my oil change and tire rotation. I would never even consider going anywhere else! More