Ira Acura Westwood

Experience was great. Only one comment the Internet sales person told me that I could get 7 year financing around 2.5 a 3.5%. Turned out the best they could do was 4.57%. I ended up ping with 5 years and the person told me that I could get 7 year financing around 2.5 a 3.5%. Turned out the best they could do was 4.57%. I ended up ping with 5 years and the special of .9%. But everything else was good. More

information that Acura finance rates were going to be even lower a week after I purchased my car. In this economy the extra assistance would have been welcomed. Overall, the sales team was good, and th even lower a week after I purchased my car. In this economy the extra assistance would have been welcomed. Overall, the sales team was good, and the research that Richard Conroy completed to find the car I wanted should be applauded. More

We have been looking for a car for past 5 months and were having a bad luck not only with cars but service and prices also. Untill we visited Prime Acura in Norwood. They were very professional, freindly and having a bad luck not only with cars but service and prices also. Untill we visited Prime Acura in Norwood. They were very professional, freindly and accomodating. We had the best and painless experience there. They are definitely a keeper dealership. More

This was our first car purchase in about 6 years –Leandra went above and beyond for us. She never pressured us into buying the car. Most dealerships make you feel like you are just a number- not Le –Leandra went above and beyond for us. She never pressured us into buying the car. Most dealerships make you feel like you are just a number- not Leandra. We shopped around in other major dealerships and no one made us feel as comfortable as she did. A true pleasure working with her and I’d recommend her services to anyone. More

Our overall experience with Henry and others at Prime Acura in Walpole was exceptional. We felt our experience was honest and everyone was flexible and easy to communicate with. We went there with an age Acura in Walpole was exceptional. We felt our experience was honest and everyone was flexible and easy to communicate with. We went there with an agenda, and though it ended up changing, our needs were met due to the current promotions and offerings at Prime. We also checked other dealers for price comparisons and found that not only did Prime offer us the best deal, but they also were the best to work with. Our loyalty is to Prime Acura and Henry and we would certainly buy another car from him anytime! More

Leandra was excellent to work with and very helpful in making my choice to lease my Acura much easier. She was very knowledgeable and made it a great experience at Prime! making my choice to lease my Acura much easier. She was very knowledgeable and made it a great experience at Prime! More

I will never buy another type of car again. I LOVE MY ACURA and Leandra is the hardest working salesperson I have come across in my 49 years. She was amazing and put me in a car that I can afford and lov ACURA and Leandra is the hardest working salesperson I have come across in my 49 years. She was amazing and put me in a car that I can afford and love. I would also like to state that the dealership is very friendly and I got to know the other staff throughout my time there. One thing that really, really impressed me was that the dealership was FAMILY FRIENDLY. I was a working mom and appreciate when a Boss allows his staff to show their true colors and is flexible when it comes to the staffs family. I don't know who the owner or boss of this dealership is, but he should be commended for creating such a welcoming environment for both his staff and customers. I had my 19 year old with me on my visits to purchase the car, to teach her how the process goes, so when she is ready she will have some experience. She said she will ONLY buy an Acura now-mostly because of the quality and service......so a new generation will be born, once she saves her money. Kim Madigan More

Offering .9% financing so we went in to buy to get financing price but they DID NOT say we had to sign paperwork to get financing but we did order vehicle. Had a trade that they offered us one price w financing price but they DID NOT say we had to sign paperwork to get financing but we did order vehicle. Had a trade that they offered us one price when we ordered the vehicle but when we went to pick up the car and sign paperwork they went down $800 for 800 miles the vehicle was driven. Tom, the manager, came over super phoney saying "Nice to meet you" when I already met him so I said, "We've already met." He was your typical "sales manager" trying to talk over everything about the trade in price going down. It was super annoying, especially when they have you waiting while they "make some calls" for hours. It was an overall bad, annoying dealing with this dealership and many, many miscommunications that we felt screwed us on the price. We got the car on Monday and on Friday I called my insurance to make sure everything was all set and they never heard from Prime. When I called Prime they said everything was all set until I told them my insurance had no fax from them. They were supposed to call me back right away on Friday so I could get my inspection sticker and registration and I received no call back. I called Saturday and, of course, I get the apologies about how they didn't call me me. Spending almost $50,000 for a car in this economy I feel they should be bending over backwards and not giving you the typical "car dealership" attitude you'd expect at a dealer. More

Leandra was helpful and patient. We drove 2 cars during my visit and did not rush me at all, even though I visited in the evening. She made the process - my first car purchase in 10 years - easy. my visit and did not rush me at all, even though I visited in the evening. She made the process - my first car purchase in 10 years - easy. More

Fernando was courteous and friendly. He did not try to push me where I didn't want to go. I got a good price with no haggling. All in all, it was a pleasant experience. push me where I didn't want to go. I got a good price with no haggling. All in all, it was a pleasant experience. More