Ira Acura Westwood

Perfect customer service and workmanship The sales rep I worked with was beyond courteous and knowledgeable. He made me feel at ease and recommended services that I needed and wasn’t aware of The sales rep I worked with was beyond courteous and knowledgeable. He made me feel at ease and recommended services that I needed and wasn’t aware of. He took the time to explain my car needs and updates and made sure that I understood. He checked in on me to give me an update while work was being done on my car and then gave me a detailed overview when the work was complete. Even the lovely cashier ladies made my day too! More

I don’t understand all the positive reviews We did not have a great experience at this dealership. We felt uncomfortable with the hard sell and a little too pushed to buy probably because they w We did not have a great experience at this dealership. We felt uncomfortable with the hard sell and a little too pushed to buy probably because they were looking to clear out the 2018s to make room for the new RDX. We made a deal to lease at our top price and then as we were signing papers we find out we have to pay an additional monthly fee for the service contract, making our monthly payment more than we budgeted. We should have walked out then but we were tired of car shopping and relented. We felt they should have explained the 2 options rather than discover it when we came to sign papers and pick up the car. We never felt good about the purchase after that. we called back quite a few times to speak to managers etc and never received a call back.Fortunately we found another lovely dealership that has restored our confidence in Acura. They were offering the new 2019RDX for the same price we are paying for the 2018 for Prime. We would have waited for a deal like that if Prime had offered it ! First impressions are really tough to change; we can honestly say if Acura is considered a luxury car, prime did not deliver a “luxury” experience. More

User friendly, fair and efficient We were looking for a new vehicle to replace our beloved Pilot. We were down to two cars. The Volvo XC90 or the Acura MDX. Our litmus test was a combi We were looking for a new vehicle to replace our beloved Pilot. We were down to two cars. The Volvo XC90 or the Acura MDX. Our litmus test was a combination of reviews, what service records we could find for each, and then the actual drive. Both are fine cars. The interiors are well appointed. We drove both - four cylinder will never be as smooth as a six. Point Acura. On review of service records (Car Fax through Cars.com) we noticed that the Volvo’s often had premature brake wear as an issue. Maybe their calipers and pads need to be bigger. Anyway, that pointed to the MDX. We went for a second test drive and our salesperson was very thorough and listened to our goals and concerns. We cameback and his manager was quick at giving us a reasonable deal. Their finance manager went through the paper work and we were done! Prime Acura of Norwood - kudos to your team!! You have a well-informed and personable group. More

Great! I am a previous Prime Acura customer and plan to stay The sales men was exceptional with terrific personality for the job. He goes the extra mile. What we liked about him is very rare in the industry. The sales men was exceptional with terrific personality for the job. He goes the extra mile. What we liked about him is very rare in the industry. After we signed all the paperwork and were ready to leave he said” my relationship wirh you had just begun now and anything you need or have questions about I am here for you”. What a positive attitude!!!!!! We are very impressed! More

Excellent service I’ve been a proud Acura customer for several years now, and my last interaction at the dealership did not disappoint. I was provided with excellent se I’ve been a proud Acura customer for several years now, and my last interaction at the dealership did not disappoint. I was provided with excellent service from the very beginning, and the sales agent I worked with was one of the best I have encountered. I would recommend this dealership to all my family and friends! More

Excellent experience Michael was our sales person. This was the smoothest and most pelasent experience we have had at a dealership. He was very professional, not pushy Michael was our sales person. This was the smoothest and most pelasent experience we have had at a dealership. He was very professional, not pushy and very personable. Amie, the business manager was also very professional and helpful. They transaction was very smooth and fast! Highly recommend More

Non pressuring, upfront and honest Sales associate was extremely knowledgeable about the vehicle and was not intrusive or pressuring at all. Sales Manager was friendly and helpful. Fina Sales associate was extremely knowledgeable about the vehicle and was not intrusive or pressuring at all. Sales Manager was friendly and helpful. Finance employee was knowledgeable and friendly and didn’t try to sell us things we didn’t need. More

Best dealership and service team in the Boston area No matter the service performed on my car, it is always returned to me like the day I first purchased it. Thank you prime Acura for attention to detai No matter the service performed on my car, it is always returned to me like the day I first purchased it. Thank you prime Acura for attention to details! No detail is to small for this dealership. More

Recent Service to MDX Wife's MDX needed service, she received a loaner and issues+ were addressed, Jamie was very attentive and thorough, service department has always been Wife's MDX needed service, she received a loaner and issues+ were addressed, Jamie was very attentive and thorough, service department has always been excellent, highly recommended More

Customer-centered experience that exceeded expectations My wife and I recently purchased a 2016 Acura MDX from Prime Acura in Westwood. Our decision was centered around moving away from a pattern of leasin My wife and I recently purchased a 2016 Acura MDX from Prime Acura in Westwood. Our decision was centered around moving away from a pattern of leasing one of our vehicles toward owning a dependable vehicle that delivered value and a great driving experience. An Acura MDX was at the top of our list, provided we could get the numbers to work and get comfortable with the idea of buying vs. leasing. During our visit to Prime we were greeted by Darwin Vincent. Darwin thoroughly and patiently worked through the lease vs. buy decision process with us as we considered different options. He worked hard to understand what mattered most to us and he demonstrated broad knowledge of Acura products and policies. He never pressured us to make a decision and continued to allow us to work through things at our own pace. He was a delight to work with. My wife and I are very happy with our buying decision and we feel great about the vehicle but particularly with the overall experience with Prime - specifically with Darwin. Darwin made what was an admittedly stressful transition into a truly enjoyable experience. He was in regular communication with us (email, phone and fax) and answered questions promptly and consistently. With his help we arrived at the right decision for us and we feel REALLY good about the sale. I cannot say enough about how he shaped our positive experience. If you're looking for someone to help you find the right vehicle for you and go about the sales conversation the right way, look no further than Darwin. I plan to buy from him again in the future and I can say for sure he's made us repeat Acura customers - there's nobody else I'd rather work with. Keep up the great work and thanks again for all of your help, Darwin. More