Ira Acura Westwood

Pleasant Car buying From moment I walked in Prime Acura I felt welcomed and appreciated. The salesman chardlyn was patient. He answered all my questions and was pretty ho From moment I walked in Prime Acura I felt welcomed and appreciated. The salesman chardlyn was patient. He answered all my questions and was pretty honest. Left and came back with my family. He was super friendly and went over everything as if it was the first time. The entire process was smooth and easy. From the Salesman, Chardlyn to the manager Jimmy and Amie the business manager they made you feel welcomed and appreciated even after the deal was finalized. I’m very pleased with this experience. Prime Acura makes car shopping a easy and pleasant. More

Excellent customer experience Every single person we came into contact with at Prime Acura was personable, friendly and professional. There was no pressure for us to lease, but th Every single person we came into contact with at Prime Acura was personable, friendly and professional. There was no pressure for us to lease, but there was effort to make sure they had an opportunity to meet any objections we had. We ended up with a better price than we expected. I am very impressed with the team work here. Obviously, the dealership is well managed. More

Personal and accommodating I went to Prime Acura to discuss my lease options. They were very busy but Fadia too k her time, explained all my options and went out of her way to h I went to Prime Acura to discuss my lease options. They were very busy but Fadia too k her time, explained all my options and went out of her way to help the process go smoothly. From the sales team to the finance office everyone made me feel like I was the only customer. Amie in finance was knowledgeable and got me into the lease that was best for me. I will go back there every time for thereliable, friendly customer service. More

Very professional Everyone was respectful and were extremely easy to deal with. I have been to other high pressure dealerships that pushed to get a sale right away.. I Everyone was respectful and were extremely easy to deal with. I have been to other high pressure dealerships that pushed to get a sale right away.. I test drove then left to test drive other makes to be sure of my purchase. I went back when they had just got a low mileage 2016 that would be precertified. I was happy with Darwin and Amie - finance - both not high pressure just presented everything very straight forward. More

Buying a new MDX Great customer service. Knowledgeable about all features of the car. Great to work with. Large inventory to choose from. Prompt follow-up. Wil c Great customer service. Knowledgeable about all features of the car. Great to work with. Large inventory to choose from. Prompt follow-up. Wil come back. More

Need to learn how to respect its customer My husband and I walked into this Accura Dealership on Sunday. We waited at the front desk for 15 minutes and received no assistance. We left and came My husband and I walked into this Accura Dealership on Sunday. We waited at the front desk for 15 minutes and received no assistance. We left and came back later. Darwin was the sales person who helped us. He was professional and courteous, giving us great details about the vehicle while respecting us. We took a test drive. Unfortunately, there was an accident on the road which made our trip longer than expected. When we finally got back, we were greeted by a very rude manager. My husband and I were talking to Darwin while walking into the dealership. The manager at the door immediately cut off our conversation; he walked straight to Darwin and scolded him. I thought he was going to scold me too. My husband and I couldn't believe that this happened in an Accura Dealership. Accura is a premium car brand, but the level of management and customer service are FAR from premium. We were treated by managers who pay no respect to their customers and employees. We suggest that they learn from South Shore BMW. Until then, we don't want to do business with a business that disrespects both of its customers and employees. More

If you want a good deal come to Prime Acura Westwood We were pleasantly surprised with our experience at Prime Acura. Our sales person Charles was wonderful. If you need to pick a salesperson pick him. H We were pleasantly surprised with our experience at Prime Acura. Our sales person Charles was wonderful. If you need to pick a salesperson pick him. He will do everything in his power to make you happy, he knows everything about the cars he is selling and is a wonderful person in general. The reason why we picked this dealer is because we were disappointed with the other and decided to try our luck here. We would never regret that decision. Pick this dealer if you want a good deal. More

Great Service Very easy transaction the best experience , Clyde is right to the point, no hassle no pressure Would highly recommend, free cash was and vacuum too bo Very easy transaction the best experience , Clyde is right to the point, no hassle no pressure Would highly recommend, free cash was and vacuum too boot More

Perfect customer service and workmanship The sales rep I worked with was beyond courteous and knowledgeable. He made me feel at ease and recommended services that I needed and wasn’t aware of The sales rep I worked with was beyond courteous and knowledgeable. He made me feel at ease and recommended services that I needed and wasn’t aware of. He took the time to explain my car needs and updates and made sure that I understood. He checked in on me to give me an update while work was being done on my car and then gave me a detailed overview when the work was complete. Even the lovely cashier ladies made my day too! More

I don’t understand all the positive reviews We did not have a great experience at this dealership. We felt uncomfortable with the hard sell and a little too pushed to buy probably because they w We did not have a great experience at this dealership. We felt uncomfortable with the hard sell and a little too pushed to buy probably because they were looking to clear out the 2018s to make room for the new RDX. We made a deal to lease at our top price and then as we were signing papers we find out we have to pay an additional monthly fee for the service contract, making our monthly payment more than we budgeted. We should have walked out then but we were tired of car shopping and relented. We felt they should have explained the 2 options rather than discover it when we came to sign papers and pick up the car. We never felt good about the purchase after that. we called back quite a few times to speak to managers etc and never received a call back.Fortunately we found another lovely dealership that has restored our confidence in Acura. They were offering the new 2019RDX for the same price we are paying for the 2018 for Prime. We would have waited for a deal like that if Prime had offered it ! First impressions are really tough to change; we can honestly say if Acura is considered a luxury car, prime did not deliver a “luxury” experience. More