Ira Acura Westwood

Easy and patient I needed time to make my decision - team was patient and helpful. I didn’t feel unnecessarily pressured and was treated respectfully. I’m happy with I needed time to make my decision - team was patient and helpful. I didn’t feel unnecessarily pressured and was treated respectfully. I’m happy with the deal I received and can’t wait to start driving my new car! More

Great friendly service I had a wonderful experience. Justin was very kind to check up on me while I was waiting. Work was done very quickly He kept me informed and I was ve I had a wonderful experience. Justin was very kind to check up on me while I was waiting. Work was done very quickly He kept me informed and I was very happy with the service they provided. More

Outstanding My experience at Prime was very pleasant comfortable atmosphere no pressure. The day of my appointment the car I was interested in was already reserve My experience at Prime was very pleasant comfortable atmosphere no pressure. The day of my appointment the car I was interested in was already reserved for me VIP. My sales rep got me into the car I really wanted. Explained everything in detail to the fullest. I rate him with more than 5 stars. So if anyone is looking to buy a car this is definitely the person to see. More

Pleasant Car buying From moment I walked in Prime Acura I felt welcomed and appreciated. The salesman chardlyn was patient. He answered all my questions and was pretty ho From moment I walked in Prime Acura I felt welcomed and appreciated. The salesman chardlyn was patient. He answered all my questions and was pretty honest. Left and came back with my family. He was super friendly and went over everything as if it was the first time. The entire process was smooth and easy. From the Salesman, Chardlyn to the manager Jimmy and Amie the business manager they made you feel welcomed and appreciated even after the deal was finalized. I’m very pleased with this experience. Prime Acura makes car shopping a easy and pleasant. More

Excellent customer experience Every single person we came into contact with at Prime Acura was personable, friendly and professional. There was no pressure for us to lease, but th Every single person we came into contact with at Prime Acura was personable, friendly and professional. There was no pressure for us to lease, but there was effort to make sure they had an opportunity to meet any objections we had. We ended up with a better price than we expected. I am very impressed with the team work here. Obviously, the dealership is well managed. More

Personal and accommodating I went to Prime Acura to discuss my lease options. They were very busy but Fadia too k her time, explained all my options and went out of her way to h I went to Prime Acura to discuss my lease options. They were very busy but Fadia too k her time, explained all my options and went out of her way to help the process go smoothly. From the sales team to the finance office everyone made me feel like I was the only customer. Amie in finance was knowledgeable and got me into the lease that was best for me. I will go back there every time for thereliable, friendly customer service. More

Very professional Everyone was respectful and were extremely easy to deal with. I have been to other high pressure dealerships that pushed to get a sale right away.. I Everyone was respectful and were extremely easy to deal with. I have been to other high pressure dealerships that pushed to get a sale right away.. I test drove then left to test drive other makes to be sure of my purchase. I went back when they had just got a low mileage 2016 that would be precertified. I was happy with Darwin and Amie - finance - both not high pressure just presented everything very straight forward. More

Buying a new MDX Great customer service. Knowledgeable about all features of the car. Great to work with. Large inventory to choose from. Prompt follow-up. Wil c Great customer service. Knowledgeable about all features of the car. Great to work with. Large inventory to choose from. Prompt follow-up. Wil come back. More

Need to learn how to respect its customer My husband and I walked into this Accura Dealership on Sunday. We waited at the front desk for 15 minutes and received no assistance. We left and came My husband and I walked into this Accura Dealership on Sunday. We waited at the front desk for 15 minutes and received no assistance. We left and came back later. Darwin was the sales person who helped us. He was professional and courteous, giving us great details about the vehicle while respecting us. We took a test drive. Unfortunately, there was an accident on the road which made our trip longer than expected. When we finally got back, we were greeted by a very rude manager. My husband and I were talking to Darwin while walking into the dealership. The manager at the door immediately cut off our conversation; he walked straight to Darwin and scolded him. I thought he was going to scold me too. My husband and I couldn't believe that this happened in an Accura Dealership. Accura is a premium car brand, but the level of management and customer service are FAR from premium. We were treated by managers who pay no respect to their customers and employees. We suggest that they learn from South Shore BMW. Until then, we don't want to do business with a business that disrespects both of its customers and employees. More