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Ira Acura Westwood

Westwood, MA

4.8
1,216 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,216 reviews

April 30, 2019

Great Experience I was treated with so much care and regard. First purchase after 17 yrs. Have taken my car for service there all this time. The sales agent was person More

by Makena355#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssef Girgis,Fernando Lopes Amie Le
May 01, 2019 -

Ira Acura Westwood responded

We are honored that you would choose Prime Acura - Westwood for your first car-buying experience in 17 years! It's wonderful to hear that it was a positive experience and that you received enthusiastic service from our team. Thanks so much, we look forward to your next service visit with us.

April 30, 2019

Unprofessional, misleading and overpriced service We got our Acura MDX 2012 repaired. We had the worst customer service experience ever in a Acura Dealership over 20 year period! We were misled about More

by Kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Joseph
May 03, 2019 -

Ira Acura Westwood responded

Kumar - I have much higher standards for my guests than what you've described here and I'm so sorry that we let you down. I would like to learn more about your experience and to see if there is anything I can do to help. Would you please give me a call? Thank you, Curt Douglas - Service Manager - 508-921-1921

April 20, 2019

Great Service! Took me without an appointment. Justin Robbins at the service desk did a great job. I was a new first time customer and was treated like family. T More

by The Bear Jew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Robbins
April 18, 2019

Easy and patient I needed time to make my decision - team was patient and helpful. I didn’t feel unnecessarily pressured and was treated respectfully. I’m happy with More

by SC27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde
Apr 18, 2019 -

Ira Acura Westwood responded

At Prime Acura - Westwood it's our goal to deliver a pressure-free car-buying process and we are so happy this came through to you! More than anything we love that you're excited about your new car. Congratulations and thanks so much!

April 17, 2019

Great friendly service I had a wonderful experience. Justin was very kind to check up on me while I was waiting. Work was done very quickly He kept me informed and I was ve More

by Joce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 17, 2019 -

Ira Acura Westwood responded

Joce, it was our pleasure to assist you. Thank you from all of us here at Prime Acura - Westwood!

April 06, 2019

Outstanding My experience at Prime was very pleasant comfortable atmosphere no pressure. The day of my appointment the car I was interested in was already reserve More

by Vonalisa1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charldyn Valcin
Apr 08, 2019 -

Ira Acura Westwood responded

At Prime Acura - Westwood it's our goal to make the car-buying process as pressure-free as possible and we are so glad this came through to you! We are thrilled that you got into the car you really wanted. Thank you so much for sharing your experience with us, we are delighted to earn your recommendation.

April 02, 2019

Pleasant Car buying From moment I walked in Prime Acura I felt welcomed and appreciated. The salesman chardlyn was patient. He answered all my questions and was pretty ho More

by QueenB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chardlyn Valcin
Apr 02, 2019 -

Ira Acura Westwood responded

This is what we love to read! It's wonderful that from start to finish your car-buying process at Prime Acura - Westwood was a success. Thank you so much for sharing your experience and mentioning Chardlyn, Jimmy, and Amie. We hope you are loving your new car!

April 01, 2019

Excellent customer experience Every single person we came into contact with at Prime Acura was personable, friendly and professional. There was no pressure for us to lease, but th More

by rfergerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chaldean Valcin, Jimmy, Douglas, michael
Apr 02, 2019 -

Ira Acura Westwood responded

What a fantastic review! We are thrilled that our team worked to find a vehicle that met your needs and budget. It's wonderful that you drove home with a better deal than you expected. Thanks so much for the compliments of our team! We hope to see you next time at Prime Acura - Westwood.

April 01, 2019

Personal and accommodating I went to Prime Acura to discuss my lease options. They were very busy but Fadia too k her time, explained all my options and went out of her way to h More

by eileenbos77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun & Amie Le
Apr 02, 2019 -

Ira Acura Westwood responded

Hi Eileen - We appreciate you choosing Prime Acura - Westwood! It's fantastic to hear that Fadia and Amie walked you through your options and helped find the best lease for you. Thank you for the five stars, we look forward to serving you again in the future.

March 27, 2019

Very professional Everyone was respectful and were extremely easy to deal with. I have been to other high pressure dealerships that pushed to get a sale right away.. I More

by Anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darwin
Mar 27, 2019 -

Ira Acura Westwood responded

Hi Anna - We love to hear that our service stood out from other dealerships! It's wonderful that you had a straightforward car-buying experience and drove home in the right car for you. We hope to see you again at Prime Acura - Westwood.

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