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Ira Acura Westwood

Westwood, MA

4.8
1,216 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,216 reviews

June 24, 2019

That was easey! From start to finish the process of purchasing a vehicle was completely painless, and in fact it was a JOY! I will be picking up my vehicle this ev More

by asulmonte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charldyn Valcin, Leigh Beard
Jun 24, 2019 -

Ira Acura Westwood responded

There is nothing we love more than hearing that our customers are enjoying their time with us at Prime Acura - Westwood! Thank you so much for the rave review. We are so excited for you to get into your new car!

June 12, 2019

May 30 Service review, email exchanges and response The prime Acura dealership promised on May 30 to address my concern about over charging and discourteous service provided. While I appreciate the deal More

by Kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Joseph and Curt Douglas
Jun 13, 2019 -

Ira Acura Westwood responded

Hi Kumar. I am so sorry that we have let you down as a customer and I do want to learn from our mistakes. I would really appreciate the chance to apologize and to see if there is anything I can do to earn your business back. Would you be willing to give me a call? Thank you, Curt Douglas - Service Manager - 508-921-1921

May 28, 2019

New RDX purchase Purchase of 2019 Acura RDX. Experience was pleasurable. Sales person was knowledgeable and honest and willing to work with you to get the best deal po More

by Nc987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Lee
May 28, 2019 -

Ira Acura Westwood responded

Thank you so much for leaving a response for Prime Acura - Westwood! We are happy to hear that your experience of buying a 2019 Acura RDX was a positive one. We will pass along this review to our sales team.

May 24, 2019

Good customer servy Always polite and helpful especially NOAH and others from the moment you walk through the doors until you leave. Car is always clean and sharp lookin More

by Jweinerprogfood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah stern
May 24, 2019 -

Ira Acura Westwood responded

Thank you for coming to Prime Acura - Westwood for all of your auto service needs! We are delighted that you've received consistently polite service from Noah and our team. We look forward to serving you for years to come.

May 21, 2019

Fantastic MDX buying experience My wife and I recently worked with Fadia Chamoun to purchase a new MDX. She was exceptional to work with from start to finish, can’t say enough about More

by Boatbanker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
May 22, 2019 -

Ira Acura Westwood responded

We love reading reviews like this one! Congratulations to you and your wife on your new Acura MDX, we hope you are enjoying it.

May 16, 2019

Great new car purchase Excellent experience with all involved. The car buying experience was extremely easy and efficient. I would highly recommend this dealership to anyon More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yousef, Doug and Johnny
May 16, 2019 -

Ira Acura Westwood responded

Hi Laura - This is fantastic feedback! Thank you so much for trusting the Prime Acura - Westwood team with your business. We hope that you are enjoying your new vehicle.

May 15, 2019

George was very friendly and had good customer service Customer service was good and staff was very friendly. A thorough description of th diagnosis was provided in a timely fashion. A loaner vechile was o More

by Swhite2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
May 16, 2019 -

Ira Acura Westwood responded

We appreciate you posting about your experience so others will know what it's like to be a guest at Prime Acura - Westwood! Thank you for coming to us for all your auto service needs.

May 14, 2019

Issue with Transmission They diagnosed my car and told me 3rd & 4th pressure gear (whatever they call it) need to be replaced and to change the trans fluid, and after they di More

by AcuraMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc and Justin
May 15, 2019 -

Ira Acura Westwood responded

This is concerning for me to read. I understand that you wrote this review to remain anonymous, but would you consider giving me a call? I'd like to look into this for you. Thank you, Curt Douglas - Service Manager - 508-921-1921

May 11, 2019

Excellent service Department Pat is very professional and and excellent at informing me of all work updates. I personally seek him out when I arrive at rhe service department. More

by Willies49er
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
May 13, 2019 -

Ira Acura Westwood responded

I'm glad you can always count on Pat to take great care of you and your vehicle. Thank you for choosing to have your service completed at Prime Acura - Westwood!

May 10, 2019

For price great Call the day before... had already met with sale people from the dealership before...the we’re not prepared when I got there and did not have the col More

by Carbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
May 10, 2019 -

Ira Acura Westwood responded

I am very sorry that we weren't better prepared for your visit with us. I would love to get the details of what happened here so I can address where we went wrong. Would you consider giving me a call? Thank you, Jim Peluso - General Sales Manager - 508-921-1977

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