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Ira Acura Westwood

Westwood, MA

4.8
1,218 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,218 reviews

August 12, 2019

Excellent service !! Fantastic service from Mark as always! Had my car back earlier than I expected. Car was spotless! Job done will always go back to Mark!! More

by Leigh3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 12, 2019 -

Ira Acura Westwood responded

Hi Leigh - It's wonderful to hear that your service was completed even faster than expected! Thank you so much for coming to Prime Acura - Westwood for all your auto service needs. We love that you can depend on Mark for five-star care.

August 12, 2019

2015 Acura MDX A1 Service Good experience service technician took care of service promptly got the washed recall work done and explained everything as needed used coupon for so More

by Acura MDX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 12, 2019 -

Ira Acura Westwood responded

Thank you for leaving us your positive feedback about Prime Acura - Westwood! We are happy to read about your recent service appointment and the excellent service you received. This is our goal! Hope to see you again soon and have a great day!

August 07, 2019

Best service ever I have two recalls and my 2016 Acura MDX the said it’s a 2 hours off work I said I bring my car it’s only take one hours not only that the clean my in More

by Tommy1915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Joseph
Aug 07, 2019 -

Ira Acura Westwood responded

Thank you for your review of Prime Acura - Westwood! It's wonderful to read about your positive experience with our service department since we strive to deliver the best customer service to our guests every day. Thank you for your support and hope to see you again soon!

August 01, 2019

professional Dealership I have no service rap 4 over 25 years I've had to Acura and he's always taken grewt care of me,!! Everybody else on the staff is professional courteo More

by Marcia1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George flaherty
Aug 01, 2019 -

Ira Acura Westwood responded

Hi Marcia - Thank you so much for the kind words about the Prime Acura - Westwood team! We love to hear that you can depend on us for professional service. Looking forward to your next visit with us.

July 30, 2019

Great service with my rdx I will always recommend Prime Acura and Justin Joseph to all my friends. Always great service and big help from Prime acura and all their staff More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 31, 2019 -

Ira Acura Westwood responded

Hi Stan - It means a lot that you recommend us to your friends! We are so glad that you can depend on Justin and our Service Team to take great care of you and your vehicle.

July 30, 2019

New Car Awesome service Mike and Raffi are there to make sure you’re comfortable and walk away with a great deal! Will recommend other friends for sure! More

by AnthonySTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Raffi
Jul 31, 2019 -

Ira Acura Westwood responded

Your recommendation means the world to us, Anthony! We are so glad that Mike and Raffi helped you get into the right car at the right price. Thank you!

July 29, 2019

Acura Repair Work We were very pleased with the speed and quality of our repair which included recall work. The repair work was covered under warranty. All of the work More

by TRButler75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 30, 2019 -

Ira Acura Westwood responded

It's great to hear that you are satisfied with the service you received at Prime Acura - Westwood! Thank you so much for choosing us for your recall repairs. If any future issues should arise, we will be here to help.

July 26, 2019

Bait and switch? So my situation I admit was unique but a day later I still have a bad taste in my mouth so I don’t think i’m overreacting. So my Acura MDX is a Canadi More

by Acuramdx2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus
Jul 26, 2019 -

Ira Acura Westwood responded

It sounds like there was a miscommunication on our end here and for that I sincerely apologize. I understand that you wrote this review to remain anonymous, but would you consider giving me a call? I would really appreciate the chance to look into what happened here and address your concerns. Thank you, Curt Douglas - Service Manager - 508-921-1921

July 24, 2019

Excellent Staff/Service Very friendly professional environment. I had an Awesome experience with the staff, which treated me really nice and went above and beyond to please m More

by AudrisR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Benoit and Darwin Vincent
Jul 24, 2019 -

Ira Acura Westwood responded

Here at Prime Acura - Westwood, we always value and appreciate our customers’ feedback. I'm so pleased you had a wonderful experience buying a new car and you left satisfied-this is our goal! Thank you for your business and see you next time!

July 18, 2019

My experience with youssef and Prime was excellent. Easiest car purchase I’ve ever experienced. Youssef was a complete gentleman and a pleasure to deal with and had the car ready on the day I leased it. More

by Johnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssef Girgis
Jul 18, 2019 -

Ira Acura Westwood responded

What a fantastic review, John! We love to hear that Youssef delivered the easiest car-buying experience you've ever had. Thanks so much for trusting Prime Acura - Westwood with your business!

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