Ira Acura Westwood

Noah Stern provides great customer support Prime Acura schedules service conveniently. Waiting area and work area is very clean and neat. Staff is friendly and very helpful. I have been steady Prime Acura schedules service conveniently. Waiting area and work area is very clean and neat. Staff is friendly and very helpful. I have been steady customer for 5 years More

Excellent Customer Service Service team at prime Acura, was able to quickly diagnose and solve my issue. Prime also helped with transportation, while car was in the shop. Service team at prime Acura, was able to quickly diagnose and solve my issue. Prime also helped with transportation, while car was in the shop. More

Leasing a 2020 RDX We came back to Prime Acura because of our positive experience for leasing a 2017 RDX three years ago, but this time was even better! Youssef showed We came back to Prime Acura because of our positive experience for leasing a 2017 RDX three years ago, but this time was even better! Youssef showed kind patience and demonstrated professionalism throughout the process. Fernando, Sales Manager, was also great. Mike, Finance, made the process quick and easy while having us smiling with his humor. More

Airbag recall Making an appt. with the service was simple and painless, also convenient given their Saturday hours. Upon arrival you can drive right into the servic Making an appt. with the service was simple and painless, also convenient given their Saturday hours. Upon arrival you can drive right into the service department. Representatives are quick to greet you and direct you to the appropriate personnel. In my case, was Justin - a very friendly knowledgable easy individual to interact with. More

5k maintenance visit Called and was able to get an appointment later the same day; person I spoke w/was professional and pleasant. Complaints: I mentioned at least twi Called and was able to get an appointment later the same day; person I spoke w/was professional and pleasant. Complaints: I mentioned at least twice that i needed to be shown how to remove a phone number and i had problems starting the vehicle. Telephone issue never resolved or mentioned again and i was told to make an appointment if I continue having a problem starting the car after I expressed i have had numerous problems in the 4 months I have had the vehicle. I also mentioned that I keep getting system update prompts and when i click on it it says there are no updates. Again, nothing done and i was prompted there was a system update when i got back in the car! I was told twice they were hand washing cars and that is why there was a delay getting me back on the road. After an hour i was told the vehicle was all set; oil changed and car washed. It was most definitely NOT washed. Pleasant staff but very dissatisfied with service. More

Service I loved the way Justin introduced the list of service needed on my car and the importance of have these services done on my car. I loved the way Justin introduced the list of service needed on my car and the importance of have these services done on my car. More

Everyone there is always happy and eager to help and answer questions. Both people I dealt with were very friendly and made my visit very pleasant answer questions. Both people I dealt with were very friendly and made my visit very pleasant More

The sales personnel were top to bottom knowledgeable, courteous, and genuinely interested in doing a professional job. They were all excellent and a credit to car sales. courteous, and genuinely interested in doing a professional job. They were all excellent and a credit to car sales. More

A pleasurable buying experience I’m picking up my new RDX A-Spec tomorrow, and I have to say, the car buying/trade in experience with Prime has been, dare I say it, an enjoyable expe I’m picking up my new RDX A-Spec tomorrow, and I have to say, the car buying/trade in experience with Prime has been, dare I say it, an enjoyable experience. The sales person knew the SUV forwards and backwards, and was a very pleasant, no pressure person. I also got the chance to observe the sales floor and people working there. They seemed a genuinely happy bunch of people. More

Always outstanding service From the time I walk in the door to the time I depart, I am always treated with thoughtfulness and consideration. Everything is always taken care of i From the time I walk in the door to the time I depart, I am always treated with thoughtfulness and consideration. Everything is always taken care of in a speedy, efficient manner and at the cost discussed. Always outstanding service! More