Ira Acura Westwood

Treated well and with respect. Very knowledgeable. Fast service. Would recommend to family and friends. Very knowledgeable. Fast service. Would recommend to family and friends. More

I went in for service. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. I was there at about 8:35 He mentioned might be about 1-2 hours to get a better understanding what’s going on. I got an answer around the 10:30ish mark. So by now it’s almost 11 I was told it will be about 30-40 minutes they are working on my recall by my initial issue currently was resolved the dashboard was clear. He then mentioned we will clean it and vacuum, I said no need but then I was like okay a vacuum will be good. It’s now 12:50 my car is still being looked at. I am getting annoyed because I was told 30-40 minutes. By around 1 another rep asked if he can assist me because he can see I was upset. He said the car should be ready and we just need to do a quick wash and vacuum (i thought this was done already) so I said no I just want to leave. I get checked out and was told the lights are no longer on the dashboard if it pops back on come on in and we will do a deeper dive. Before I even step into my car the lights that I went in for were still there. Nothing was resolved, I was there for almost 5 hours and now I have to go back to drop it off again. Within those five hours it should have been looked at and not dependent on a code being erased. I appreciate the friendliness and the professionalism but 5 hours is a long time and not have anything resolved. Yes my recall was done but that wasn’t what I went in for. More

Very professional and efficient. Exceptional service . Can’t thank them enough. Highly recommend it to everyone. Exceptional service . Can’t thank them enough. Highly recommend it to everyone. More

Accurate reporting and timeliness. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs. More

Great job by technician nice and clean job great costumer service from the service department steve and Jeff service from the service department steve and Jeff More

I just had my first service there and the customer service was EXCELLENT. I was treated very kindly and quickly upon arrival and kept very well informed. The video of the car inspection was helpful an service was EXCELLENT. I was treated very kindly and quickly upon arrival and kept very well informed. The video of the car inspection was helpful and so personalized to my car , and educational to show me what to look for as the car ages. I highly recommend Ira Acura for buying and servicing your car. More

I use this dealer site for oil and filter change. Marc is very friendly and the service is good. I would give it a five star rating. Marc is very friendly and the service is good. I would give it a five star rating. More

I had some great experience at the dealership the service advisor i was working with took the time to explain me the necessary maintenance I need to keep the car run healthy for a few more years. advisor i was working with took the time to explain me the necessary maintenance I need to keep the car run healthy for a few more years. More

They have welcoming and knowledgeable staff members, the faculty is a clean and service is impecable. faculty is a clean and service is impecable. More

Overall, the service was very good. The video that was provided could have been more in depth given that there was over $7000 worth of work Being recommended. The video cut off at the e The video that was provided could have been more in depth given that there was over $7000 worth of work Being recommended. The video cut off at the end of 2 1/2 minutes The loaner car Was useful and quite nice. More