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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,253 Reviews
Call Dealership (508) 921-1900
View Awards

395 Providence Hwy

Westwood, MA

02090

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Showing 1,253 reviews

April 20, 2025

Marc was great and very responsive. We went over the repairs I had scheduled and then he also explained the recommended repairs on issues they discovered More

by jatava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Apr 21, 2025 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

April 19, 2025

Well, the service is good but it's just the waiting time. My appointment was at 12:30 I got there at 12:25 and my Car was done at 3:20 almost 3 hours waiting I was so starving and exhausted. More

by Mannyluv
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Apr 23, 2025 -

Ira Acura Westwood responded

Thank you for responding and leaving us a review. I have looked into your wait concern and would like to discuss with you further. Please call me at 508-921-1921 at your earliest convenience. Joseph Sacchetti Service Director Ira Acura Westwood 508-921-1921 Jsacchetti@IraAcura.com

April 18, 2025

Great communication and professionalism. Willingness to work with the client to meet our goals and needs More

by maurogon1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 21, 2025 -

Ira Acura Westwood responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

Great professional classy dealership unbelievable staff clean refreshments everything new xar displayed just perfect great More

by sam25glass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nicoletti
Report | Print
Apr 18, 2025 -

Ira Acura Westwood responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Great service department. Marc is always very responsive and helpful. He completely explains everything & goes above and beyond. More

by osburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Report | Print
Apr 18, 2025 -

Ira Acura Westwood responded

Hello, we're happy you found our staff to be so helpful during your experience here at Ira Acura Westwood. Feel free to reach out to us if you need anything. Have a wonderful day.

April 14, 2025

Good amenities. Good communication. Car serviced promptly. Service representative was thorough and documented everything. Will visit again. More

by Mdxacura420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel C.
Report | Print
Apr 17, 2025 -

Ira Acura Westwood responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2025

Always wonderful service at Ira Acura. Steven Jolly was so helpful, friendly and knowledgeable. He is an asset to your service department. Also, I come back to Ira because your service is More

by Nancy Kress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Jolly, Ashley Brogan
Report | Print
Apr 15, 2025 -

Ira Acura Westwood responded

Hello Nancy, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

I did not appreciate the upsell. A lot of recommendations that I did not need. More

by Jeanmod
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Apr 15, 2025 -

Ira Acura Westwood responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Joseph Sacchetti Service Manager Ira Acura Westwood (508) 921-1921 jsacchetti@iraacura.com

April 10, 2025

Very professional, advisor was great. Dealership was very nice and clean. I would definitely recommend. More

by annettemurphy56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Report | Print
Apr 14, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2025

The service department at ACura Westwood , does an excellent job providing quality maintenance. Their associate , Noah, always provides quick , honest service with excellent communication. I truely More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Sterns
Report | Print
Apr 11, 2025 -

Ira Acura Westwood responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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