Ira Acura Westwood

Great service from Marc as always! Glad I chose Acura in Westwood instead of going to the other dealership I had been. Glad I chose Acura in Westwood instead of going to the other dealership I had been. More

My advisor Steve was very helpful and friendly. He kept me hosted throughout the process, even though I just came in for an oil change. I enjoy the clean facility and the professionalism of all the He kept me hosted throughout the process, even though I just came in for an oil change. I enjoy the clean facility and the professionalism of all the staff. I can’t wait to come back from my next service. More

Had a great experience at Ira Acura. The service was efficient, and everyone was professional and courteous. Special shoutout to Noah, my service advisor, he was knowledgeable, communica The service was efficient, and everyone was professional and courteous. Special shoutout to Noah, my service advisor, he was knowledgeable, communicative, and made the whole process smooth. Definitely recommend working with him! More

I had a very great experience with Joseph the service manger, he helped me resolved a misunderstanding maintenance situation. manger, he helped me resolved a misunderstanding maintenance situation. More

This dealership has excellent service I was very impressed.i would recamend friends and family to visit and buy a vehicle , they are friemdly and helpful . impressed.i would recamend friends and family to visit and buy a vehicle , they are friemdly and helpful . More

It was a very positive experience working with Noah and have found the level of communication and expertise of the mechanics to be excellent. have found the level of communication and expertise of the mechanics to be excellent. More

Did a great job with my car and a timely manner. I really appreciate their customer service. I really appreciate their customer service. More

Great service. Felt comfortable with service team. Answered all concerns and pertinent questions. Kept informed on the progress of the service. Felt comfortable with service team. Answered all concerns and pertinent questions. Kept informed on the progress of the service. More

Service department is wonderful. Always caring and professional. Have been a customer for 7 years Always caring and professional. Have been a customer for 7 years More

I Hate reading long reviews so I’ll keep this as short as I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down pa I can while addressing several issues. I purchased a used vehicle from Ira Acura of Westwood. I was putting a large amount of money down as a down payment and coming from out of state. I was given an out the door price over the phone through text. This price sounded fair so I decided to make the 3 hour ride. After the test drive, we spoke numbers and they added several dealer “fees” to their out the door price that was more than what was previously texted to me. After threatening to leave twice, they finally removed the extra “fees” and agreed to the original texted price. They were also xxxx bent on me financing through them and not through my personal credit union. I then stated that I needed to talk to my wife about the numbers and left. I could tell that they were upset with this as it was the end of the month and they were pushing to sell the vehicle (more on this later). A day later I reached out to the sales person advising that I was interested in the vehicle and because I lived a state away, could I put a non refundable down payment of$1,000.00 down to hold the vehicle, which they stated that they could not do. I then advised that I had a large amount of cash to put down on the vehicle and asked how they preferred it; cash or bank check? The salesperson I was dealing with never called me back. After leaving several voicemail messages with different people, two different people stated cash would be fine. Finally, I received a third call from the general manager who stated that a bank check would be best (which was fine). The next morning I went to the bank, deposited the cash to have a bank check made out. I called Acura of Westwood to make sure the check was properly made out to avoid any issues as I was traveling from out of state and it was the very last day of the month as they were eager to sell the vehicle. When I called my salesperson he didn’t pick up the phone. I then called the GM who also didn’t pick up the phone. I left messages for both. Hours went by without receiving a phone call, causing me to leave much later than I wanted to to complete this deal and drive the 3 hours. I finally received the phone call answering my question. The day of making this deal I was advised that because I’m purchasing this vehicle and I live out of state that I could not leave with the vehicle because the state of Massachusetts does not do temporary registrations or transporter plates and they refused to put a dealer plate on it. So after feeling rushed to make this deal (because it was the end of the month, they would not take a deposit and “it’s first come, first /serve”) I could not drive the vehicle home. They stated that they would drive the vehicle to me after I made an appointment with my states DMV. My DMV was booked out a month due to the govt Real ID issues. Again, they declined to assist with this issue. Lastly, after making the purchase I was told that the vehicle would be detailed. This never occurred as the candy that was found under the backseat when I test drove it was still there when the truck was finally delivered to me. The people I dealt with for this terrible experience were Aziz/Belo/Fernando. Their Business Manager Maroun was also quite rude after I declined all their “extra” warranties, sarcastically saying “well, good luck.” The only decent person there is Trevor. More