Ira Acura Westwood

I first went to the Acura dealership in Walpole to have my car serviced and renew my registration. After careful inspection, I was informed that my car was in need of some serious repairs. Joe, the gentl my car serviced and renew my registration. After careful inspection, I was informed that my car was in need of some serious repairs. Joe, the gentleman who helped me, was kind enough to break down every cost to get my car back on the road. When I realized I wanted to trade in my car, they had mine appraised and I was introduced to Henry. He immediately made my feel comfortable and went out of his way to help me out (he even came in on his day off to meet me). I would highly recommend Henry and the entire sales team in Walpole and I thank them for their efforts in getting me a new car!! More

I was so happy with Ellen's friendly approach, her attentiveness and attention to detail that I bought a new RL. Dale was the agent I went to see but he was with a customer, so Ellen asked if she attentiveness and attention to detail that I bought a new RL. Dale was the agent I went to see but he was with a customer, so Ellen asked if she could answer any questions until Dale became available. Dale’s commitment to his customer took longer than either of us expected, so Ellen carried the ball. She let me know that it was my interest that was most important, and they would work things out with Dales after the fact. Being in sales myself, that was important to me. Thanks Ellen for such a professional yet personal experience. More

I have been a customer of this dealership for quite a while. Went in to discuss my options at the end of a lease. Met with Dale who showed me the latest in the line I was looking for. Shortly thereaft while. Went in to discuss my options at the end of a lease. Met with Dale who showed me the latest in the line I was looking for. Shortly thereafter I walked out with an excellent price and the paperwork for a new TL which was coming in from another state (in order to meet with colors and options that I wanted) Car came in--paperwork with Dale and the manager was a breeze, set up was equally so and off I went. I take all my service right back to the dealer as well. They know me and my car and I can always get a loaner if routing mantainance will take longer than an hour. Dealership takes pride in knowing their customers and repeat business. Its clean, easily accessible and a pleasure to do business with. More

Jake Wallace might not be the most seasoned sales guy at Prime Auto Group but for a customer that's where you strike gold. No hidden sales guy tricks that have been school through years of handed down bait Prime Auto Group but for a customer that's where you strike gold. No hidden sales guy tricks that have been school through years of handed down bait and switch trade bull. Just straight talk from someone who wants to help you find a new car to drive. We talked about the price, we talked about the trade-in value. Once we agreed on the details, Jake delivered what he promised. Since my purchase he's called twice just to make sure i was happy with my new car. BTW buying a car is stressful. Jake gives you back your peace of mind. next time you're interested in a new or used car. Call Jake. Sincerely, Matt Rockett More

My wife and I have decided to trade in her Honda Accord and move up to an Acura. We were talking about purchasing an Acura TSX. We decided to go in and test drive one. We spoke to Henry and he was absolute and move up to an Acura. We were talking about purchasing an Acura TSX. We decided to go in and test drive one. We spoke to Henry and he was absolutely wonderful. He explained the different features and gladly help us to test drive one. There was no pressure from Henry to have us purchase one. He was able to quote both the 2010 and the 2011 TSX. At the end, I think I got a good deal. I felt this is the best buying experience. If you are ever in the markey to buy an Acura, I will highly recommend speaking with Henry. PS I also have an 2001 Acura MDX and have my car service there. Their service is also excellent. More

I absolutely and whole heartedly offer this review about Prime Acura of Walpole because of the outstanding committment to the quality of service and the professionalism of everyone there, especially, Fadia Prime Acura of Walpole because of the outstanding committment to the quality of service and the professionalism of everyone there, especially, Fadia Chamoun. My husband and I both own Acura's both RL's and have to date been very pleased with them, we would defintely recommend the dealership, especially Fadia for the most pleasant experience that we could have possibly had at a dealership. Hopefully sometime in the very near future we will be sending our daughter to Fadia, as there is no other consultant that we would send her to and we feel that trust is #1 and she defintely holds ours. More

Today I visited Prime Acura for a second test drive of the Acura MDX. We loved the car and we received great service. They collect a good amount of information prior to showing you a vehicle. I felt as the Acura MDX. We loved the car and we received great service. They collect a good amount of information prior to showing you a vehicle. I felt as if they really wanted to understand where you are in the buying process and that helps them better service your needs. We worked with Fadia. She was fantastic. She provided us with a no pressure atmosphere. Fadia used the information we gave her to show us EXACTLY what we wanted and didn't waste our time with items that we were not interested in. Acura's are great, highly rated cars. It is fantastic when you can buy a great car from a great dealership. I was able to enjoy my car-buying process froms start to finish. Prime worked fast, got me a good deal, and let me take my new car home same day. Truly efficient. I will most definitely be back to see them again in the future. More

Working with Ellen was one of the most positive sales experiences that I have had. After doing a substantial amount of internet research, I narrowed my choices down to three cars, one of which was locate experiences that I have had. After doing a substantial amount of internet research, I narrowed my choices down to three cars, one of which was located at Prime Acura. I was about two weeks ahead of my planned purchase window, but wanted to check out this car. Ellen was my assigned sales rep, and I would not hesitate to recommend her to any car buyer. She is extremely professional and knows the sales process well. Her follow-up and lack of fear in asking what she could do to earn my business got her the sale- she was willing to match the price of one of my other selections. Not surprisingly, she has followed up since the sale to ensure that I am a happy customer. More

I wouldn't be surprised if Prime starts creating a frequent visitor card because of how often I've been there over the past few years. I recently had to trade in my Acura TL (with 219,000 miles) beca frequent visitor card because of how often I've been there over the past few years. I recently had to trade in my Acura TL (with 219,000 miles) because it was finally time - I had the most impeccable service from the service department as my TL slowly started to fail over the years. This most recent time was "it" for me and when I called to say it was being towed in, they eased my worries right from the get-go. Upon discovering what was wrong, Chris could sense my concern and feelings of being unsure of what I should do. (The best part, is there was no pressure to make any decision). He set me up with Ellen who was absolutely fabulous in helping me make the decision to finally trade-in. She knew exactly what I was looking for and found it for me. Again, no pressure or anything. Dealing with Ellen was like chatting with an old college friend. She was honest, she was genuine, and she was professional. I shouldn't have expected any less because this has been the kind of service I was used to getting from the service department. I actually don't mind going in and having to sit and wait if something is being done to my vehicle because being around the Acura family is like sitting at your friend's place. I really think that my decision to stick with Acura was not just because of the quality of the brand, but because of the people at Prime. More