Ira Acura Westwood | Page 118

I had previously owned an Acura Integra and was looking to trade in my Acura TL. I was specifically looking at the MDX and debated on whether to purchase new or used. My sales associate Dale Weaver was to trade in my Acura TL. I was specifically looking at the MDX and debated on whether to purchase new or used. My sales associate Dale Weaver was very patient with me as I drove and reviewed both options. The better fit for me was the Used MDX. I was very pleased with entire sales process and the final negotiated price with trade in. The car was ready and available within 2 days. Overall I am very please with my purchase and the manner inwhich the Dale and staff treating me. More

I had no intentions on buying a vehicle...I was just looking and because of the warm and pleasant atmosphere, I am now a Prime Acura family member. Great job and keep up the good work :) I hope to conti looking and because of the warm and pleasant atmosphere, I am now a Prime Acura family member. Great job and keep up the good work :) I hope to continue doing business with you. Plan on doing all my service with Prime. More

I had been going to Prime Acura for service on a vehicle that I did not purchase there simply because it was conveniently close to home. The service was amazing and I always felt a personal touch, so when i that I did not purchase there simply because it was conveniently close to home. The service was amazing and I always felt a personal touch, so when it came time to purchase another vehicle, I was more than happy to give my business to them. When it came to dealing with my unusual situation and less than perfect credit, Scott Powers was incredibly accommodating and very reassuring. He went above and beyond the service I expected to get, and even further above what I had experienced from other dealers in the past. I have since moved much further away from Prime Acura, but I couldn't imagine going anywhere else, so I still get all my service from them and am happy to make the drive. More

I was just rolling into yet another lease (my eyes cross eyed at the thought), my sixth to be exact. Personally, I would rather have a root canal than go sit in front of yet another dealer who swears he has eyed at the thought), my sixth to be exact. Personally, I would rather have a root canal than go sit in front of yet another dealer who swears he has my best interest. My last experience was with Bernardi Honda in Natick and in less then 10 hours of signing, I was contacted by Boch Honda who assured me I could make the switch EVEN though I signed a contract! Not only were they wrong, as by law one does NOT have 3 days for a legally binding contract when it comes to car dealerships, but Bernardi whom I had a relationship with for 3 leases prior, decided to keep my down payment of $1200! Although, it is a law to protect them,they have the right, should they decide to on good faith give back the deposit....most do from what I had learned, but not them! Being that I have been a loyal customer I thought they would have taken that into consideration... I felt taken, by not one, but both dealerships, my experience has left me weary and I cringe whenever it's time to renew. When I researched Acura dealerships I naturally looked up the reviews and what people had to say about any said experience. Although, Framingham is closer to home for me, I found Framingham Acura reviews to be consistently negative. While I was surprised that Prime Acura's reviews where not only consistent, they were 9x out of 10 awesome! How can that be, I wondered, "THEY'RE car dealers?!!!" Sorry, I am not a judgemental person, and I hate to stereotype, but the majority do not shine with integrity as far as I'm concerned. It goes without say I was still pretty reluctant. When I walked into the Prime dealership, I was greeted by Ellen. This surprised and pleased me because she seemed to be the one, along with Joe, that stood out on this site in a positive light. She immediately put me at ease and worked with me to find me the car I wanted. Not only has she been excellent with following up after the sale- something you do not often find...but, I accidentally left my "Easy pass" in my old vehicle and twice she has tried to connect with me and offer to drop it off to me in Natick. Who does that after the fact?! She did, and I am quite impressed. I love my new TSX, and am happy to say that I have changed my opinion on "the car buying experience". Ellen and Joe made it painless and enjoyable. I would definitely recommend them. If you are looking for a new vehicle, and want to experience someone who cares and offers a great product, go to Prime Acura in Walpole and ask for Ellen Gallagher! More

Prime Acura is great. This is the second car I bought there. Leandra was especially helpful and made me very comfortable in making my car choice. Even though I was planning just to look she helped me m there. Leandra was especially helpful and made me very comfortable in making my car choice. Even though I was planning just to look she helped me make a decision and I left with my new car today, but there was no pressure. She is truly an asset to Acura! More

My wife was initially looking for a car last September, and evethough she didn't choose an Acura, we were introduced at that time to Henry Silva who was extremely professional and very responsive to our in and evethough she didn't choose an Acura, we were introduced at that time to Henry Silva who was extremely professional and very responsive to our inquiries. At that time Henry learned that my current Acura TL lease was expiring in March and pro-actively provided me alternative options to end my lease early. While I did not choose those options Henry kept me informed through the period to the end of my lease . The team above did everything possible to make the option to purchase a 2011 TL the most attractive option for me. Very please wth the professionalism and responsiveness through out the process. More

I went to Prime Acura to test drive a certified TL. I was introduced to Henry Silva. Henry was extremely knowledgeable and helpful. I had test drove a Lexus and was still unsure what car I was going to was introduced to Henry Silva. Henry was extremely knowledgeable and helpful. I had test drove a Lexus and was still unsure what car I was going to purchase. Henry and Thomas worked with me on the price of the TL and my trade. I told them I wanted to take a night to think about it. Unlike other dealerships there was no pressure to make a decision right there on the spot. I decided the next day to purchase the TL. There were a couple of minor cosmetic issues with the car (normal wear and tear) and they fixed them with no questions asked. This was the first time that I left a dealership feeling completely satisfied. If you are looking for a no pressure sales experience, from a reputable delearship, I would highly recommend dealing with Henry Silva at Prime Acura. More

Henry Silva was the reason why I purchased my new MDX at Prime Acura. He consistent and helpful nature was invaluable to the sales process. Henry was always honest and up front throughout all our dealings Prime Acura. He consistent and helpful nature was invaluable to the sales process. Henry was always honest and up front throughout all our dealings. Following the process he made several personal phone calls to ensure I was completely satisfied. I look forward to buying from him again. More

My experience with this dealership began before it was Prime in 2007, when I leased my first RDX. It was Claire acura at that time. I finished the lease in November 2010 but had incentive offers from pri Prime in 2007, when I leased my first RDX. It was Claire acura at that time. I finished the lease in November 2010 but had incentive offers from prime Acura to turn the lease in early. I leased a 2010 RDX from Henry Silva. Henry was extremely helpful and accomodating towards all my requests. 5 months later in January 2011, I was in a car accident with my new car. I was stopped in rush hour traffic on the highway when I was struck. Initially I was told the car would be repaired, later it was declared totaled because the rear axel had snapped. I called Henry on a Friday and he was able to find the exact same car and held it for 7 days while my insurance paperwork was finalized. If you go to prime in Walpole ask for Mr Henry Silva. The dealership is great, they allowed me to drive the car home with dealer plates that night when we all realized my plates had expired. More

Mr. Powers presents the best possible dealer sales experience. No unpleasant haggling or baloney promises. Closing a deal is quick and easy. Dawna Greenfield assisted in getting an inspection sticker experience. No unpleasant haggling or baloney promises. Closing a deal is quick and easy. Dawna Greenfield assisted in getting an inspection sticker and her professional demeanor will make me seriously consider using this dealer for service, even though it is not close to my home. More