Ira Acura Westwood

I was just rolling into yet another lease (my eyes cross eyed at the thought), my sixth to be exact. Personally, I would rather have a root canal than go sit in front of yet another dealer who swears he has eyed at the thought), my sixth to be exact. Personally, I would rather have a root canal than go sit in front of yet another dealer who swears he has my best interest. My last experience was with Bernardi Honda in Natick and in less then 10 hours of signing, I was contacted by Boch Honda who assured me I could make the switch EVEN though I signed a contract! Not only were they wrong, as by law one does NOT have 3 days for a legally binding contract when it comes to car dealerships, but Bernardi whom I had a relationship with for 3 leases prior, decided to keep my down payment of $1200! Although, it is a law to protect them,they have the right, should they decide to on good faith give back the deposit....most do from what I had learned, but not them! Being that I have been a loyal customer I thought they would have taken that into consideration... I felt taken, by not one, but both dealerships, my experience has left me weary and I cringe whenever it's time to renew. When I researched Acura dealerships I naturally looked up the reviews and what people had to say about any said experience. Although, Framingham is closer to home for me, I found Framingham Acura reviews to be consistently negative. While I was surprised that Prime Acura's reviews where not only consistent, they were 9x out of 10 awesome! How can that be, I wondered, "THEY'RE car dealers?!!!" Sorry, I am not a judgemental person, and I hate to stereotype, but the majority do not shine with integrity as far as I'm concerned. It goes without say I was still pretty reluctant. When I walked into the Prime dealership, I was greeted by Ellen. This surprised and pleased me because she seemed to be the one, along with Joe, that stood out on this site in a positive light. She immediately put me at ease and worked with me to find me the car I wanted. Not only has she been excellent with following up after the sale- something you do not often find...but, I accidentally left my "Easy pass" in my old vehicle and twice she has tried to connect with me and offer to drop it off to me in Natick. Who does that after the fact?! She did, and I am quite impressed. I love my new TSX, and am happy to say that I have changed my opinion on "the car buying experience". Ellen and Joe made it painless and enjoyable. I would definitely recommend them. If you are looking for a new vehicle, and want to experience someone who cares and offers a great product, go to Prime Acura in Walpole and ask for Ellen Gallagher! More

I had been going to Prime Acura for service on a vehicle that I did not purchase there simply because it was conveniently close to home. The service was amazing and I always felt a personal touch, so when i that I did not purchase there simply because it was conveniently close to home. The service was amazing and I always felt a personal touch, so when it came time to purchase another vehicle, I was more than happy to give my business to them. When it came to dealing with my unusual situation and less than perfect credit, Scott Powers was incredibly accommodating and very reassuring. He went above and beyond the service I expected to get, and even further above what I had experienced from other dealers in the past. I have since moved much further away from Prime Acura, but I couldn't imagine going anywhere else, so I still get all my service from them and am happy to make the drive. More

Prime Acura is great. This is the second car I bought there. Leandra was especially helpful and made me very comfortable in making my car choice. Even though I was planning just to look she helped me m there. Leandra was especially helpful and made me very comfortable in making my car choice. Even though I was planning just to look she helped me make a decision and I left with my new car today, but there was no pressure. She is truly an asset to Acura! More

My wife was initially looking for a car last September, and evethough she didn't choose an Acura, we were introduced at that time to Henry Silva who was extremely professional and very responsive to our in and evethough she didn't choose an Acura, we were introduced at that time to Henry Silva who was extremely professional and very responsive to our inquiries. At that time Henry learned that my current Acura TL lease was expiring in March and pro-actively provided me alternative options to end my lease early. While I did not choose those options Henry kept me informed through the period to the end of my lease . The team above did everything possible to make the option to purchase a 2011 TL the most attractive option for me. Very please wth the professionalism and responsiveness through out the process. More

I went to Prime Acura to test drive a certified TL. I was introduced to Henry Silva. Henry was extremely knowledgeable and helpful. I had test drove a Lexus and was still unsure what car I was going to was introduced to Henry Silva. Henry was extremely knowledgeable and helpful. I had test drove a Lexus and was still unsure what car I was going to purchase. Henry and Thomas worked with me on the price of the TL and my trade. I told them I wanted to take a night to think about it. Unlike other dealerships there was no pressure to make a decision right there on the spot. I decided the next day to purchase the TL. There were a couple of minor cosmetic issues with the car (normal wear and tear) and they fixed them with no questions asked. This was the first time that I left a dealership feeling completely satisfied. If you are looking for a no pressure sales experience, from a reputable delearship, I would highly recommend dealing with Henry Silva at Prime Acura. More

Henry Silva was the reason why I purchased my new MDX at Prime Acura. He consistent and helpful nature was invaluable to the sales process. Henry was always honest and up front throughout all our dealings Prime Acura. He consistent and helpful nature was invaluable to the sales process. Henry was always honest and up front throughout all our dealings. Following the process he made several personal phone calls to ensure I was completely satisfied. I look forward to buying from him again. More

My experience with this dealership began before it was Prime in 2007, when I leased my first RDX. It was Claire acura at that time. I finished the lease in November 2010 but had incentive offers from pri Prime in 2007, when I leased my first RDX. It was Claire acura at that time. I finished the lease in November 2010 but had incentive offers from prime Acura to turn the lease in early. I leased a 2010 RDX from Henry Silva. Henry was extremely helpful and accomodating towards all my requests. 5 months later in January 2011, I was in a car accident with my new car. I was stopped in rush hour traffic on the highway when I was struck. Initially I was told the car would be repaired, later it was declared totaled because the rear axel had snapped. I called Henry on a Friday and he was able to find the exact same car and held it for 7 days while my insurance paperwork was finalized. If you go to prime in Walpole ask for Mr Henry Silva. The dealership is great, they allowed me to drive the car home with dealer plates that night when we all realized my plates had expired. More

Mr. Powers presents the best possible dealer sales experience. No unpleasant haggling or baloney promises. Closing a deal is quick and easy. Dawna Greenfield assisted in getting an inspection sticker experience. No unpleasant haggling or baloney promises. Closing a deal is quick and easy. Dawna Greenfield assisted in getting an inspection sticker and her professional demeanor will make me seriously consider using this dealer for service, even though it is not close to my home. More

Initial inquiry was Online sales request to quote price of 2010 Acura MDX Nes..last july,2010. stated model looking for and options, First quote came back very NICE:}}}!!/. Contacted Person by phone who ga of 2010 Acura MDX Nes..last july,2010. stated model looking for and options, First quote came back very NICE:}}}!!/. Contacted Person by phone who gave me quote (ONLY does internet quotes} who set up appoinment for me with Ellen Gallagher. I went in (35 minute drive from home vs 50 min. to boston} and we talked..and talked..and talked. I left without signing a deal....pondered my purchase and emailed Ellen my final and only offer...With trade included...She called me within an hour and told me she would work on my offer and call me..it was late in the day and she was going to be off the following day. Much to my suprise( and liking } ellen called mre the following morning and told me my final offer was accepted,,it included trade in,dealer fees.StateSalestax and registration/sticker on car,,,An out yhe door total price,,all or nothing offer.....I am very pleased with our new MDX and the continued service and attention from Prime Acura Walpole Ma. and Ellen. IMHO A Winning Combination on the path to Car Buying. More

I recently relocated to the Boston area from MN and needed to trade in my sedan for a SUV for my wife. I had the pleasure of working with Leandra Khouri who was the best auto sales person I have EVER needed to trade in my sedan for a SUV for my wife. I had the pleasure of working with Leandra Khouri who was the best auto sales person I have EVER worked with. Not only is she very good at what she does, she gives a no pressure approach, is so friendly, and I would refer her to everyone I know. Prime did a great job of accommodating my needs and unique situation. Tracy was wonderful to finalize the purchase with and made everything fun instead of nerve racking and boring. Thomas, the GM of Prime, was incredibly accommodating and eager to meet my requests. Prime will be my dealer of choice as long as I live in the MA! By the way, my experience was so great I ended up buying 2 cars the 1st day I met with Leandra! More