Ira Acura Westwood

Richard Conroy is a consummate professional. His communication and follow through far exceeded my expectations. He has an innate ability to efficiently assess the customer's needs and then execute. communication and follow through far exceeded my expectations. He has an innate ability to efficiently assess the customer's needs and then execute. He delivered on service, quality, price and all around satisfaction. More

As I did my research on what new vehicle I wanted, I had a suspicion that I'd be returning to Acura (have owned an '04 TL and have an '05 MDX) for my next car. Taking the debates of the 2011 TL styling out a suspicion that I'd be returning to Acura (have owned an '04 TL and have an '05 MDX) for my next car. Taking the debates of the 2011 TL styling out of the picture, I knew the car represented a great value and hit the right mix of features and price. And I knew what I wanted to pay for it. I initially contacted Prime Acura through an Internet quote and Melissa Reavill got me an amazing price. She connected me with Richard Conroy, who provided the most effortless car buying purchase I've ever had. Richard is a true professional and realized that I knew what I wanted and made sure Prime could deliver for this potential customer. What really set the experience apart was Richard's flexibility -- as a working parent, time is at a premium and my schedule is very tight. Even though the end of the quarter was at hand, I never felt rushed or pressured. All in all, I love my new car and am happy that the experience to get it was easy and quick! More

I was very pleased with the service and help I got from Ellen when I purchased my car back in 2009. I will recommend any body to her. She took the time,very friedly and give me all the details informatio Ellen when I purchased my car back in 2009. I will recommend any body to her. She took the time,very friedly and give me all the details information that I needed. She still remember me as a previous customer every time I go for car service. That is very good and important when people are doing business.... Thanks! Carline Elas More

I recently purchased a 2011 TSX with Tech from Prime Acura and had a great experience. It all started with a phone call with the internet sales team, Leigh I believe, where she provided a no-nonsense Acura and had a great experience. It all started with a phone call with the internet sales team, Leigh I believe, where she provided a no-nonsense quote. After this I set up a meet with Ron Cohen, sales and began talking about the details of the various trims/years. After a little research on my own time I decided on the 2011 TSX. Ron immediately got the ball rolling, found the car at their sister lot and even drove it to the Walpole dealership himself, which makes me feel good. While drawing up the purchase and sale I chose to trade in my car which they gave me a great quote on, just a little under private party sale, which was awesome. In fact the only part I dreaded about the car buying purchase was the Business Manager and even that was a breeze at Prime. Mike went over the possible additions, drew up the required documents and I was out in about 20 minutes. When I came back to give my down payment check and pick up the car they had washed/cleaned it all (from the trip to them). Applied the plates from my trade and Ron personally installed the locking lug nuts. Once everything was good to go Ron sat and explained the navigation system, XM controls and answered some other questions I had about the car. Just as I was about to leave Ron went into the dealer to grab a gas card and road up to fill the tank before I left. Now if you ask me that is rockstar service, I didn't expect any less and I didn't get any less. Highly recommended. As an aside I made the mistake of getting some minor work done on my brand new baby at another dealer (closer to my home) and am dealing with xxxx itself, look for that review soon. Should have just gone back to Prime Acura in Walpole! ;( More

This is the 4 car i have leased at this dealership and i have to say this experience by far was the best experience i have ever had. Everything that i had a slight question on was answered in such a profess have to say this experience by far was the best experience i have ever had. Everything that i had a slight question on was answered in such a professional manner and to my satisfaction. Everyone that i have dealt with in the 12 years i have been leasing a Acura car with them has been fantastic and the service department is one of the most accomidating/knowledgeable service departments i have even been at. They all go out of their way to make the customer happy!!!! I cant express how satisfied i was with my current lease that i would definately recommend this dealership to any/all my friends!!! THANKS PRIME ACURA, see you in 3 years!!!! More

I purchased my car here because Leandra was so thorough I purchased my car here because Leandra was so thorough and attentive. I called her a few times on her cell phone and she was always available. She a I purchased my car here because Leandra was so thorough and attentive. I called her a few times on her cell phone and she was always available. She answered every question and the whole process went quickly and smoothly. She kept me informed every step of the way. It was a pleasure working with her. I'll be back. More

Had a great experience. We were met right at the door, no waiting and got to test drive the vehicle 10 mins after stepping in the door. We got a great trade in value and financing options. The internet no waiting and got to test drive the vehicle 10 mins after stepping in the door. We got a great trade in value and financing options. The internet team replied to my inquiry with in a couple hours of my message. Very impressed by how smoothly the whole transaction went. More

I never thought that a sales person can make a difference in buying a car. Well, I found out first hand, when after visiting BMW dealership I knew I do not want a BMW X5 anymore for my experience with a sale in buying a car. Well, I found out first hand, when after visiting BMW dealership I knew I do not want a BMW X5 anymore for my experience with a sales person was not what I call pleasant. Acura MDX was the second car on my list of favorite cars and I ended up getting it because Ellen Gallagher, who was my sales person at Prime Acura, made my experience of buying a car quite nice. Paperwork was done promptly, Ellen made sure that i got the car that I wanted and it suited my lifestyle. I can't stop telling my friends about my new car. And will definitely recommend Prime Acura to my friends. Tatiana Tosi More

I have purchase 2 cars from this Acura Dealership, a 2004 MDX and most recently since it became Prime Acura, a 2008 TL. Our salesperson for the TL was Ellen Gallagher. She was knowlegable, friendly, and MDX and most recently since it became Prime Acura, a 2008 TL. Our salesperson for the TL was Ellen Gallagher. She was knowlegable, friendly, and we never felt any pressure. She made our test drives of both the TL and TSX a joy, and took time to explain everything about both cars. Having gone through the car purchase experience countless times in over 30 years of driving, dealing with Ellen was without doubt the most enjoyable one, and she is the only salesperson I remember by name. Whe it comes time to purchase our next car, Ellen will surely be someone we visit. More

Ron Cohen, our sales person was great, he went out of his way to make sure that our car was ready on time. He gave us a very thorough overview of the car and gave us his cell phone number if we had any othe way to make sure that our car was ready on time. He gave us a very thorough overview of the car and gave us his cell phone number if we had any other questions, and told us to feel free to call him. We had an issue at the beginning with a vehicle we wanted to purchase, but Ron was quick to resolve it and he was a pleasure to deal with. More