Ira Acura Westwood

Excellent telephone etiquette and professionalism; returned calls on time, always courteous and helpful. Won my business from another dealer based on courteousness and aggressive pricing. This was the returned calls on time, always courteous and helpful. Won my business from another dealer based on courteousness and aggressive pricing. This was the first time that I bought my car and drove it off the lot on the same day. More

We worked with Ellen Gallagher who made the buying experience a pleasant one......very knowledgable about the vehicle (MDX), and took the time to answer any and all questions. Never felt hassled or h experience a pleasant one......very knowledgable about the vehicle (MDX), and took the time to answer any and all questions. Never felt hassled or high pressured sales tactics, would definitely recommend her to anyone who was looking to buy an Acura. More

I recently purchased a new MDX from Prime Acura and was quite surprised, and extremely pleased, with the way they do business. Ellen thoroughly answered all my questions, took me on several test drives, co quite surprised, and extremely pleased, with the way they do business. Ellen thoroughly answered all my questions, took me on several test drives, compared pricing and car reviews with me and always went the extra mile to make sure I was happy. She was truly a pleasure to work with. More

I have been a happy Acura owner since 1990 - the last 2 cars have been purchased at Prime Acura and although not convenient, I have always had my car serviced there. My experience with George and Chris has cars have been purchased at Prime Acura and although not convenient, I have always had my car serviced there. My experience with George and Chris has been wonderful and when my TL Transmission recently died, Chris was extremely sympathetic and understanding.When I decided not to fix the car, he introduced me to Ellen Kramer Gallagher to look at a "new to me car". She was very pleasant and professional and provided me links to the web site to review cars. She followed up regularly until I was able to make it to the showroom to test drive. I was pleasantly surprised when I got there and an RL had recently been returned after a 3 year lease. She was very familiar with the car and throughout the negotiation process (which I hate) she was not pushy and I felt she was on my side while trying to get the price I was looking for. Needless to say, I am driving around in an RL now!!!!!!!! I would recommend Ellen and Prime Acura to anyone looking for a great car and a wonderful overall experience. More

My car purchasing experience at Prime Acura was definitely not what I expected, I am happy to say. I was not looking forward to what I thought would have to take place in order to buy my new car. I definitely not what I expected, I am happy to say. I was not looking forward to what I thought would have to take place in order to buy my new car. I am new to the Boston area, and drove past the dealership one afternoon. I was greeted by Ellen and after sitting and talking with her for only a few minutes, I felt at ease right away and I could see why she had all the awards on her desk! She is professional, intelligent, and cared about what was important to me. I appreciated working with someone who was not pushy, and took the time with me that I needed in order to make my decision. We went on two test drives because I didn't know which car I wanted and she went over all the features in each and did not make my feel like I was wasting her time, even when I told her I would also be going to drive a Lexus and Audi. (She even gave me the name of someone at Audi to work with, which I thought was very nice.) She realized that my time is important as well and that this is a big decision. I ended up purchasing at Prime Acura because not only do I love my Acura TSX, but I really enjoyed working with Ellen! I also met Joe Rivera, one of the Sales Mgrs and he had the same pleasant and caring manner. This turned out to be such a nice experience that I would definitely recommend that you work with Ellen Kramer Gallagher if you are looking to purchase a vehicle. More

Prime Acura is a GREAT place to buy or lease a vehicle. Everyone is super friendly and honest. They do not attack you and jump down your throat like other dealerships. I currently have a lease with them an Everyone is super friendly and honest. They do not attack you and jump down your throat like other dealerships. I currently have a lease with them and have used them for Service. The service department(George) is EXCELLENT!!! I lease with Ellen Gallagher and have referred her to my parents who both have bought from Prime too! Ellen is EXCELLENT to work with and simple the BEST! I look forward to doing business again with Ellen!! More

I was looking for a used ACURA MDX and visited this dealership to test drive one. It was my luck that Ellen was chosen to help me. She treated me and, subsequentle, my wife very well. She was very prof dealership to test drive one. It was my luck that Ellen was chosen to help me. She treated me and, subsequentle, my wife very well. She was very professional, courteous and helpfull. Ellen does not fit your typical car-salesperson mold, and I felt no pressure coming from her what-so-ever. These first impressions and experience with her are what led me to come back and buy from Prime Acura. I wish that all car-salerpersons are like Ellen. I certainly hope that Prime Acura realize what a gem they have in Ellen. More

It was a great new vehicle purchasing experience. I got the price and the vehicle I was looking for. Ellen's communication and professionalism were excellent before, during, and after the sale. I would rec the price and the vehicle I was looking for. Ellen's communication and professionalism were excellent before, during, and after the sale. I would recommend Prime Acura and Ellen to anybody in the market for a new Acura. More

My husband Bobby had met Ellen in May'09, and on Labor Day I met her as well, and that's when we made our decision to purchase the car. Meeting Ellen was the most pleasant experience we've ever had with Day I met her as well, and that's when we made our decision to purchase the car. Meeting Ellen was the most pleasant experience we've ever had with a car sales person. Ellen was always courteous, even-tempered and communicated with us in a straight-forward manner. We believe that Ellen is a unique kind of sales person who breaks all the stereotypes of a "car salesman" and that she represents Prime Accura in a unique way. More

Ellen was very professional and respectful of my time. I specified the terms of the lease on the vehicle I was intersted in and she was able to structure the lease as requested. Definitely plan on returning specified the terms of the lease on the vehicle I was intersted in and she was able to structure the lease as requested. Definitely plan on returning to the dealership when current lease expires. More