Ira Acura Westwood

This dealer, particularly the Rochefort family, offered my best car buying experience to date. Nick's effort in making me comfortable and happy with my decision and purchase was outstanding. He went abov my best car buying experience to date. Nick's effort in making me comfortable and happy with my decision and purchase was outstanding. He went above and beyond to be sure Prime Acura was my last stop for car buying. Denis Sr. and Denis Jr. were very knowledgable about the finance options and made the transaction very easy administratively. More

We recently purchased a new RDX with the help of Ellen. She kept working on our behalf until we finally found just the car that we were looking for at a fair price. Ellen was extremely friendly and knowle She kept working on our behalf until we finally found just the car that we were looking for at a fair price. Ellen was extremely friendly and knowledgeable, and the buying experience was very easy and pressure free. She continued to follow up with us after the sale to make sure that we were happy with the vehicle and to help resolve a billing issue. More

I have bought my last 4 vehicles from Richard and he has always taken excellent care of us and made it a very easy transaction. My reason for buying from Prime was Richard. If someone asked about the cars I always taken excellent care of us and made it a very easy transaction. My reason for buying from Prime was Richard. If someone asked about the cars I have purchased I always recommend they go to Prime and ask for Richard Conroy. More

Great experience. Ellen and staff were never pushy. Everyone was just very laied back and let the car do the taking. My husband and I were amazed at the attention and service we were given. They were a Everyone was just very laied back and let the car do the taking. My husband and I were amazed at the attention and service we were given. They were absolutely great! We love our new car! There could not have been a better experience in buying a new car. More

My wife and I have been shopping for a car for our daughter for the past month. many dealers that we visited did not provide the level of service that the Jay Dapolito & Richard Conroy provided to us daughter for the past month. many dealers that we visited did not provide the level of service that the Jay Dapolito & Richard Conroy provided to us. Both of these gentlemen were very professional and treated both my wife and I with respect. I would highly recommend friends and families to purchase an automobile from Price Acura. More

Ellen is awesome, she exceeded my expectations - along with the rest of the staff. There was no "selling" just superb customer service, where I got exactly what I wanted! Nick was the most patient, knowle with the rest of the staff. There was no "selling" just superb customer service, where I got exactly what I wanted! Nick was the most patient, knowledgable finance manager I have dealt with ever! He explained the entire process and worked with me, so that I felt totally comfortable. I felt right at home, Prime Acura is truly one big family!! Thank you!! More

I inquired about a new Acura lease with Prime Acura and received the worst customer service that I have ever experienced at any dealership. My questions about the lease terms were ignored regardless of as received the worst customer service that I have ever experienced at any dealership. My questions about the lease terms were ignored regardless of asking for a simple answer to my questions on 3 occasions. In addition, I received price quotes that were not calculated correctly and when I asked for an explanation as to why the numbers were not adding up my questions were again ignored. Eventually, I ended up corresponding with the General Manager of the dealership and his service level was the most abhorrent of all. I do not trust this dealership and was treated with disrespect at this dealership (by having my repeated requests for information ignored) and would recommend that others seek a different dealership where the management staff respects potential customers and provides them with honest information. More

My 2005 Acura TL drives like the first day I got it after having the 45k service done. The entire car was immaculate inside and out. Kudos to the Service and Car Care specialists that worked on my vehicle! Y having the 45k service done. The entire car was immaculate inside and out. Kudos to the Service and Car Care specialists that worked on my vehicle! You guys should really take care of them as they really took care of me! -Louis A Christopher More

I purchased a used 2006 TL at Prime Acura. I had been searching for a car for approximately a month and had not many pleasant experiences during the search. I was pleasantly surprised at Prime Acura the searching for a car for approximately a month and had not many pleasant experiences during the search. I was pleasantly surprised at Prime Acura the sales representative (Melissa Reavill) was very helpful and knowledgeable. I picked the car up the next day and notice a couple of minor issues. I called the dealership and was told just come on in to the service department. The service representative (George Flaherty) was very helpful, when the repair took slightly longer than expected, I was provided an loaner car until my repairs were completed. The Prime Acura Sales and Service Departments are first rate and I highly recommend this dealership. More