Ira Acura Westwood

We had an extremely favorable experience working with Ellen Gallagher at Prime Motor and love our new MDX :-) Ellen was very professional, had good knowledge of the product, and made the whole buying ex Ellen Gallagher at Prime Motor and love our new MDX :-) Ellen was very professional, had good knowledge of the product, and made the whole buying experience very smooth and pleasant. I would not hesitate recommending Ellen or Prime Motors. More

I had a really great experience working with Dale Weaver to purchase a brand new 2011 Acura MDX. The entire staff at Prime Acura were exceptional. Everyone that I came into contact with provided excellent c to purchase a brand new 2011 Acura MDX. The entire staff at Prime Acura were exceptional. Everyone that I came into contact with provided excellent customer service. All questions were answered (I had many:) and I left the dealership extremely excited about my purchase. I would definately recommend Dale Weaver as a sales rep and feel confident that he and the the rest of he Prime Acura staff will provide quality customer service! More

I was so happy with Ellen's friendly approach, her attentiveness and attention to detail that I bought a new RL. Dale was the agent I went to see but he was with a customer, so Ellen asked if she attentiveness and attention to detail that I bought a new RL. Dale was the agent I went to see but he was with a customer, so Ellen asked if she could answer any questions until Dale became available. Dale’s commitment to his customer took longer than either of us expected, so Ellen carried the ball. She let me know that it was my interest that was most important, and they would work things out with Dales after the fact. Being in sales myself, that was important to me. Thanks Ellen for such a professional yet personal experience. More

I had a great car buying experience here. I was looking for a CPO 2007-2008 Acura TL and had a reasonable idea of what I wanted to pay. I found the perfect car, and told them what I wanted to pay. They c for a CPO 2007-2008 Acura TL and had a reasonable idea of what I wanted to pay. I found the perfect car, and told them what I wanted to pay. They came back the first time and met my price. There was no going back and forth multiple times to agree upon the price and I never felt pressured. When it came to negotiating my trade in, once again I was a fair price and did not have to go back and forth with them. I would definitely recommend this dealership to a friend and also recommend Leandra. More

Jake Wallace might not be the most seasoned sales guy at Prime Auto Group but for a customer that's where you strike gold. No hidden sales guy tricks that have been school through years of handed down bait Prime Auto Group but for a customer that's where you strike gold. No hidden sales guy tricks that have been school through years of handed down bait and switch trade bull. Just straight talk from someone who wants to help you find a new car to drive. We talked about the price, we talked about the trade-in value. Once we agreed on the details, Jake delivered what he promised. Since my purchase he's called twice just to make sure i was happy with my new car. BTW buying a car is stressful. Jake gives you back your peace of mind. next time you're interested in a new or used car. Call Jake. Sincerely, Matt Rockett More

I first went to the Acura dealership in Walpole to have my car serviced and renew my registration. After careful inspection, I was informed that my car was in need of some serious repairs. Joe, the gentl my car serviced and renew my registration. After careful inspection, I was informed that my car was in need of some serious repairs. Joe, the gentleman who helped me, was kind enough to break down every cost to get my car back on the road. When I realized I wanted to trade in my car, they had mine appraised and I was introduced to Henry. He immediately made my feel comfortable and went out of his way to help me out (he even came in on his day off to meet me). I would highly recommend Henry and the entire sales team in Walpole and I thank them for their efforts in getting me a new car!! More

I have been a customer of this dealership for quite a while. Went in to discuss my options at the end of a lease. Met with Dale who showed me the latest in the line I was looking for. Shortly thereaft while. Went in to discuss my options at the end of a lease. Met with Dale who showed me the latest in the line I was looking for. Shortly thereafter I walked out with an excellent price and the paperwork for a new TL which was coming in from another state (in order to meet with colors and options that I wanted) Car came in--paperwork with Dale and the manager was a breeze, set up was equally so and off I went. I take all my service right back to the dealer as well. They know me and my car and I can always get a loaner if routing mantainance will take longer than an hour. Dealership takes pride in knowing their customers and repeat business. Its clean, easily accessible and a pleasure to do business with. More

Checked out a lot of vehicals on line. Hit a few of the dealers just to narrow the selection. Honda and Audi never made an attempt to talk to me. Hard to believe. Went to Prima Acura. They met me at the do dealers just to narrow the selection. Honda and Audi never made an attempt to talk to me. Hard to believe. Went to Prima Acura. They met me at the door, gave brochures, showed me the RDX and asked how they could help. I went home did my home work and understood the pricing,options and accessories. Came back and went for a test drive. Everypart of the buying process was a easy, quality experience. They found the car I wanted. The pricing was lower that I exspected. No haggling. The salesman actually went a 100 miles away to picked it up. They installed all the accessories perfectly. Car was perfect. They ran me through how to opertare all the bells and whistles. Send several emails to ask if everything was ok and could they make my expeience any better. It's a sweet ride and nice company to deal with! John from Norfolk More

I absolutely and whole heartedly offer this review about Prime Acura of Walpole because of the outstanding committment to the quality of service and the professionalism of everyone there, especially, Fadia Prime Acura of Walpole because of the outstanding committment to the quality of service and the professionalism of everyone there, especially, Fadia Chamoun. My husband and I both own Acura's both RL's and have to date been very pleased with them, we would defintely recommend the dealership, especially Fadia for the most pleasant experience that we could have possibly had at a dealership. Hopefully sometime in the very near future we will be sending our daughter to Fadia, as there is no other consultant that we would send her to and we feel that trust is #1 and she defintely holds ours. More

Working with Ellen was one of the most positive sales experiences that I have had. After doing a substantial amount of internet research, I narrowed my choices down to three cars, one of which was locate experiences that I have had. After doing a substantial amount of internet research, I narrowed my choices down to three cars, one of which was located at Prime Acura. I was about two weeks ahead of my planned purchase window, but wanted to check out this car. Ellen was my assigned sales rep, and I would not hesitate to recommend her to any car buyer. She is extremely professional and knows the sales process well. Her follow-up and lack of fear in asking what she could do to earn my business got her the sale- she was willing to match the price of one of my other selections. Not surprisingly, she has followed up since the sale to ensure that I am a happy customer. More