Ira Acura Westwood

I am extremely disappointed with this dealership. The customer service is terrible and when I wrote to the management including the General Manager and the President of the Corporation on issues (which I customer service is terrible and when I wrote to the management including the General Manager and the President of the Corporation on issues (which I will detail later), no one considered it important to respond. The General Manager has promised a response many days ago but I still did not get a reply. The President of the company was copied also on e-mails but he did not even acknowledge it. The dealership was good only up to the time sales after that they took advantage of me in service appointments on many issues. I will NEVER buy anything from this dealership. I am thinking of writing to Acura, perhaps it can resolve my issues with the dealership. More

We have purchased well over 30 vehicle combined and rarely have I ever had such a pleasurable experience with any salesperson. Dale Weaver is not only a gentleman, but truely a respectful professional rarely have I ever had such a pleasurable experience with any salesperson. Dale Weaver is not only a gentleman, but truely a respectful professional that Prime Acura should not only be proud that he represents Prime, but that which they should demand from every team member. Dale gave the time my wife and I needed, without the uncomfortable pressure. My true honest opinion that my wife will be trading in her lease in 3 years hopefully to do business with Dale again. She loves the MDX-Thanks Dale! More

I just leased my 7th Acura TL - great dealership, great people, great service, great technicians, great prices. It was great when it was Clair Acura, and it is even better now when it became Prime Acura people, great service, great technicians, great prices. It was great when it was Clair Acura, and it is even better now when it became Prime Acura More

I just purchased a 2009 TSX from Prime Acura and it was by far the best car buying experience I have ever had. I was looking for a particular car that was advertised on the Internet and didn't see it on by far the best car buying experience I have ever had. I was looking for a particular car that was advertised on the Internet and didn't see it on the lot. Dale looked and couldn't find it either, but offered to take my name and number and search for a similar car at their other dealerships. I hadn't even driven off the lot before Dale called my cell to say the car was just out being detailed and should be back on Monday. I test drove a similar model with him and purchased the original car I had wanted literally sight unseen based on the trust I developed with Dale. I returned to the dealer a couple days later to switch out my plates and handed in my trade to find the car was in even better shape than I imagined. The sales process was completely no pressure and Dale was straight up and honest with me the entire time. The only thing more impressive than the dealership experience at Prime is the car itself, which is amazing. Thanks! More

Our overall experience rating relates to the sound system Our overall experience rating relates to the sound system in the MDX. The sound system in our new car stinks!!! We are told that it is a result of b Our overall experience rating relates to the sound system in the MDX. The sound system in our new car stinks!!! We are told that it is a result of buying the technology package. In cars without the package, the sound is terrific. You should be ashamed that you cannot provide decent sound systems when offering an upgarde. We were very excieted to buy the new Acura and that exceitment has been greatly diminished by the lousy sound of the radio and we will pass that info on to others. Please note it has nothing to do with the salesperson, Ms. Chamoun, who we always deal with and is always very helpful. This problem is not a good ad for Acura !! Diane M. Dunbar More

Fernando was helpful, courteous and respectful. We are very happy with our purchase and will definitely recommend Prime Acura of Walpole (and Fernando) to others. very happy with our purchase and will definitely recommend Prime Acura of Walpole (and Fernando) to others. More

I had a great experience doing business with Prime Acura. The eployees there were wonderfull and very knowledgable. One employee in particular, Christian Kassis, I just adored. He was very helpful and friend The eployees there were wonderfull and very knowledgable. One employee in particular, Christian Kassis, I just adored. He was very helpful and friendly which made my purchase even more easier. He answered all my questions to the best of his ability and if he didn't know the answer he always made an effort to find out. The price that I got on my new acura was amazing. I was very satisfied with my purchase experience at Prime Acura. I would definitely go to Prime Acura for my second purchase. More

compared to the other acura dealership in RI, the whole experience was wonderful! from the moment we came in to the time we left and days afterward, it was a pleasurable car buying experience experience was wonderful! from the moment we came in to the time we left and days afterward, it was a pleasurable car buying experience More

Sales team was friendly, knowledgeable and resourceful. No high-pressure sales tactics. The dealership is clean and well-organized, and the employees appear to work cooperatively as a team. Overall it was No high-pressure sales tactics. The dealership is clean and well-organized, and the employees appear to work cooperatively as a team. Overall it was an enjoyable experience and I plan to bring my car back to this dealer for future service and maintenance. Thanks Larry! More

Third TSX leased thru Prime Acura, Walpole. Second car through Melissa. Melissa is great! Very personable, professional and more than willing to work with the customer to find the right car at the right through Melissa. Melissa is great! Very personable, professional and more than willing to work with the customer to find the right car at the right price. More