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Ira Acura Westwood
Westwood, MA
1,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,253 reviews
May 07, 2025
Excellent service department,quick, efficient, and courteous. They kept me informed throughout the process and ensured everything was handled smoothly. Truly a stress free experience. courteous. They kept me informed throughout the process and ensured everything was handled smoothly. Truly a stress free experience. More
by Frankie
Employees Worked With
Steven Jolly
May 06, 2025
Welcoming, informing, professional dealership. First visit for service, Matt welcomed us, took the particulars for our 2024 Acura RDX Aspec. He provided a timeline, work to be completed and means First visit for service, Matt welcomed us, took the particulars for our 2024 Acura RDX Aspec. He provided a timeline, work to be completed and means to communicate with us while we waited. The facility was clean and comfortable and provided refreshments. We were surprised to receive a text indicating the inspection summary results along with a video of the actual inspection of our vehicle! Will definitely have all of our services performed here! Kudos to Matt and IRA Acura More
by marshrain
Employees Worked With
Matt Andrade
May 05, 2025
This dealership is extremely helpful and courteous. Trevor went above and beyond getting my new RDX ready for me to take home. This is a 5 star dealership. I will be returning when I am ready for my ne Trevor went above and beyond getting my new RDX ready for me to take home. This is a 5 star dealership. I will be returning when I am ready for my next car. More
by mlebrun5
Employees Worked With
Trevor
May 01, 2025
I went in for service. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. The service rep, Stephen I believe, was great. Greeted, friendly all good. I told him my issue and he got my car in and was realistic about the time. I was there at about 8:35 He mentioned might be about 1-2 hours to get a better understanding what’s going on. I got an answer around the 10:30ish mark. So by now it’s almost 11 I was told it will be about 30-40 minutes they are working on my recall by my initial issue currently was resolved the dashboard was clear. He then mentioned we will clean it and vacuum, I said no need but then I was like okay a vacuum will be good. It’s now 12:50 my car is still being looked at. I am getting annoyed because I was told 30-40 minutes. By around 1 another rep asked if he can assist me because he can see I was upset. He said the car should be ready and we just need to do a quick wash and vacuum (i thought this was done already) so I said no I just want to leave. I get checked out and was told the lights are no longer on the dashboard if it pops back on come on in and we will do a deeper dive. Before I even step into my car the lights that I went in for were still there. Nothing was resolved, I was there for almost 5 hours and now I have to go back to drop it off again. Within those five hours it should have been looked at and not dependent on a code being erased. I appreciate the friendliness and the professionalism but 5 hours is a long time and not have anything resolved. Yes my recall was done but that wasn’t what I went in for. More
by amorrabal
Employees Worked With
Stephen
April 30, 2025
Accurate reporting and timeliness. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs. Good customer relations. Constant communication and updates during repairs. Great follow upon completion of repairs. More
by Addy
Employees Worked With
Noah Stern
