Inver Grove Toyota

I've purchased 5 cars over my lifetime and by far-and-away, this has been the best car-buying experience either I or my husband has ever had. Mike Althoff was friendly, efficient and professiona far-and-away, this has been the best car-buying experience either I or my husband has ever had. Mike Althoff was friendly, efficient and professional. I received a big smile-producing dollar amount for my 8-year-old trade-in and good advice about how to configure the options I wanted most for my new Prius without paying more than I wanted to--and get options I didn't really care about. Inver Grove did after-market leather and seat heaters and gave me a new Camry loaner to drive. I loved the seat heaters and was tepid about the way the leather was fitting on two head rests, a door and part of a seat. I called Mike and left a message stating my concerns about the leather. He called back the next day and said, if I'm not happy, bring it back and they'd re-do it. I did and it was perfect. Prior to the Prius brake recall, I called Inver Grove's service. It was in the midst of the accelerator recall. I spoke with Steve within a couple of rings of the phone, he listened to my concerns, patiently explained that there currently wasn't a recall, but that what I was experiencing seemed to be related to a software fuction for the anti-lock break and told me that he was documenting my concerns and would send them to Toyota for me. I received an e-mail from Mike Althoff the next day after the Prius recall was announced, stating what the recall entailed and telling me my options for service. I clicked on the link to Inver Grove's Web site, clicked on the service menu (I noticed prices were listed for common services) and was scheduled for my recall work at a day and time convenient for me. I was in-and-out of the service in 40 minutes with a free car wash and flowers to boot. There's been nothing that I haven't really liked about this dealership and I personally visited the manager to let him know that and to congratulate him (this intentional customer care comes from the top down). I've NEVER done that before. More

My past experiences with automotive salespeople has been less than satisfying; I've been pressured, belittled, schmoozed and worse. As a result, I have never really felt that great about the car-buying dec less than satisfying; I've been pressured, belittled, schmoozed and worse. As a result, I have never really felt that great about the car-buying decisions I've made; in fact, I've been left with a bad taste in my mouth time and again. My experience at Toyota was the complete opposite of this. My salesperson, Mike, was fantastic. He was extremely respectful and I never once felt pressured. In fact, when I asked to have the night to mull over my decision, he encouraged it. When I decided to buy my Scion, he walked me through everything step-by-step, making sure that I understood everything and was comfortable. Jessica and Ann, the two finance managers I worked with, were equally excellent and enthusiastic. Upon buying my car, I was also introduced to the general manager, who was very friendly. I got the overall feeling that these people really like their jobs. I've had my new car about a week, and I absolutely love it. I feel great about my decision, and would definitely recommend this dealership. Pushy salespeople, take note! More

Bridget was a pleasure to work with which was refreshing after dealing with other dealerships. She was energetic, polite and knowledgeable. She helped us understand why the vehicle was priced the way it w after dealing with other dealerships. She was energetic, polite and knowledgeable. She helped us understand why the vehicle was priced the way it was and didn't get annoyed when we sought to negotiate the price. I would definitely work with Bridget again and will recommend my friends to see her when they need a car. Great job! More

I've always dreaded the hassle of purchasing a new car. Shook my self-confidence to the core. But all the people at Inver Grove Toyota, and especially our sales person Wayne Holten (a deadringer for Johnny Shook my self-confidence to the core. But all the people at Inver Grove Toyota, and especially our sales person Wayne Holten (a deadringer for Johnny Carson!), made it a relaxing and confidence-building experience. No "vultures," no surprises. Seems to be a dealership that prides itself in customer service and satisfaction. I feel we got a quality car at a great price from an ethical company. And that's what it's all about. Since our purchase, we've had follow-up phone calls on our level of satisfaction from the manager, from Wayne, and from Toyota headquarters. We feel like VIPs! We'll definitely go back to Inver Grove Toyota for our next car purchase. More

Leased a 2010 Sienna. My first experience with leasing. Wayne and the entire staff were very helpful and patient with us. Customer service is obviously number one with this dealer. The whole experience w Wayne and the entire staff were very helpful and patient with us. Customer service is obviously number one with this dealer. The whole experience was A plus. I highly recommend this dealer. More

I leased a new 1010 Camry. Linda was top notch to work with. She explained all details thoroughly. I had a price point for the payment and Linda worked really hard to meet the number! This by far has b with. She explained all details thoroughly. I had a price point for the payment and Linda worked really hard to meet the number! This by far has been my most pleasant car purchasing experience and I have had many! Thanks Linda! More

I had a great experience with inver grove toyota dealership they was very friendly and met my needs for my new car I did the cash for clunker to buy my new toyota prius and I am very happy with my c dealership they was very friendly and met my needs for my new car I did the cash for clunker to buy my new toyota prius and I am very happy with my car my salesman tyler le did a very excellent job on helping me through the whole process , he is a very good salesman very polite and helpful I would recommend this dealership and to use tyler as the salesman to buy your next car. More

I lease. This was my first experience with this dealership. Every part of the transaction went smoothly, with no pressure and no surprises. The salesman was professional in every regard and was wil dealership. Every part of the transaction went smoothly, with no pressure and no surprises. The salesman was professional in every regard and was willing to answered all of my questions. The finance person was made the final chapter of the experience very easy for me. I highly recommend this new dealership. More

Very pleased with the sales and service staff. We got the vehicle we wanted at at the price we wanted to pay. They also where very fair on the value of our trade in. The finance department was very frie the vehicle we wanted at at the price we wanted to pay. They also where very fair on the value of our trade in. The finance department was very friendly. Very accommodating and patient with us. I would definitely buy from them again. More