Interstate Toyota - Service Center

Management has serious anger issues and no idea how to actually handle a business. Behavior was xxxx-poor. Severely inflated quote with huge markups wherever they could squeeze them in. actually handle a business. Behavior was xxxx-poor. Severely inflated quote with huge markups wherever they could squeeze them in. More

Not only Zero service at Interstate Toyota Scion service department but negative service. Made appointment for routine maintenance. Was told car would be with service department for 1 1/2 hours. 3 hours lat department but negative service. Made appointment for routine maintenance. Was told car would be with service department for 1 1/2 hours. 3 hours later I texted to ask when car would be ready. No reply. At 4 hours in, I called and was told would get a call back with info shortly. Nothing. At 5 hours in, called Service manager. He had a major attitude, was rude and found nothing wrong with a car that was to be ready at 1 1/2 hours still not ready at 5 hours. Finally at 6 hours, I got my car back. however without the maintenance entered into the car's program, so had to find someone to do that (Orlando, who corrected that, was the only one who was helpful). The final insult to injury, was that before I had scheduled, I had asked the price of the oil change. When I got the bill, the price of the oil change was approximately 40% higher. Interstate's reply on that was the employee who quoted made a mistake. Her mistake and I paid. And in line with No-Service Interstate Toyota's attitude,, no apology was offered for 1 1/2 hours of routine maintenance becoming 6 hours, nor for the unreturned call/text re status of car. More

I am beyond upset with this dealer ship and i no longer plan on going back. Horrible time management. My car sat there for 3 hours untouched when i scheduled my appointment. I am disgusted and pissed. My plan on going back. Horrible time management. My car sat there for 3 hours untouched when i scheduled my appointment. I am disgusted and pissed. My service rep did not make it any better. I am highly unsatisfied. Never again More

Customer experience, Prius C The employee I worked with was Anthony Deschanmps. Anthony did an excellent job. There was a lot of work that needed to be done on my car which also The employee I worked with was Anthony Deschanmps. Anthony did an excellent job. There was a lot of work that needed to be done on my car which also cost a lot of money. Anthony was very cordial, explained everything well, was patient, and very friendly. He cared that the job was done correctly and he also cared that I as a customer was satisfied with the work that was being done. Anthony is a competent, enthusiastic employee and is especially good with customer relations. More

GREAT!!!!!!!!!!! Courteous staff, easy to deal with. Efficient !!!!!! knowledgeable helpful .JOSE was the person I dealt with he is the very best . Definitely would r Courteous staff, easy to deal with. Efficient !!!!!! knowledgeable helpful .JOSE was the person I dealt with he is the very best . Definitely would recommend it to friends More

maintenance the people are very friendly, every time I go to maintenance I do not need to wait for a very long time even without an appointment.Thank You so much the people are very friendly, every time I go to maintenance I do not need to wait for a very long time even without an appointment.Thank You so much Anthony and Orlando.😀 More