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91 Reviews of Interstate Ford - Service Center
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June 01, 2020
Nick Miller is hands down the best saleman! We have purchased 3 vehicles from him so far,he is very easy to work with and knowledgeable. We highly recommend him for all of your vehicle needs. purchased 3 vehicles from him so far,he is very easy to work with and knowledgeable. We highly recommend him for all of your vehicle needs. More
by Big Papa
Employees Worked With
Jason (Finance Dept), Nick Miller
May 10, 2020
Angel was super sweet and displayed great customer service. When I called about my check engine light coming on, she told me that I could come to the service department to figure everything out. I spe service. When I called about my check engine light coming on, she told me that I could come to the service department to figure everything out. I spent 1.5 waiting but it was worth the wait due to the great service that was done on my car! More
by P. Oliver
Employees Worked With
Angel Collins
April 19, 2020
What a great experience in the body shop. Thanks Jason for answering all my questions. And doing everything in such a timely matter. Thanks again Theresa for answering all my questions. And doing everything in such a timely matter. Thanks again Theresa More
by Theresa
Employees Worked With
Jason
April 02, 2020
Had a great experience with Interstate Ford purchasing my 2018 F150. Adam did a great job putting a deal together and working through the strains of the COVID 19 epidemic to keep me updated to make vehicles 2018 F150. Adam did a great job putting a deal together and working through the strains of the COVID 19 epidemic to keep me updated to make vehicles changing happen. More
by Eschaub
Employees Worked With
Adam Gilbert
March 24, 2020
During this epidemic, knowing Interstate Ford remains open, makes me wonder how much do they care about their employees. Its not like people will die without cars, everyone is supposed to stay home anyho open, makes me wonder how much do they care about their employees. Its not like people will die without cars, everyone is supposed to stay home anyhow. All these workers have families. This is not the Integrity Ford should be showing. More
by Concerned Family
Employees Worked With
All , Josh Ward, Aaron Robinson, Ron Spitz, Todd Langford, Pat Rucker, Joey Isaac
March 17, 2020
in a hurry, left tools behind They bent the air bag cover, it was sticking up out of the ridge. Made second trip and it was improved but is still not in right, The service technici They bent the air bag cover, it was sticking up out of the ridge. Made second trip and it was improved but is still not in right, The service technician left a pick on the floor of the car. I took i back in, Stared to leave again and saw a dirty flat head screwdriver on the dashboard on the passenger's side. Made a second rip inside and this time took all the paper coverings left in the car to put in the trash and return the second tool. On he way home I looked over and saw that half of the cover was sticking up out of the the ridge. I made a second trip down to have i fixed. I think the tech used the pick to pulled off the cover to do the job fast and bent the cover because hey could not get it flush. I was told that it was because of the sun damaging it. It was not "sun Damaged" when I brought it in. The only thing good I can say about it is they are better than Germain. Next Year I buy a new car. It will not be a ford. More
by w
Employees Worked With
don't k ow the tech's name
March 07, 2020
Good First TimeExperience I was greeted promptly by one of the service department employees.. He directed me to Timothy, a service adviser who checked me, asked if I would be I was greeted promptly by one of the service department employees.. He directed me to Timothy, a service adviser who checked me, asked if I would be waiting while the work was performed and directed me to the waiting area. I was advised that the work would take about an hour and at a little more than an hour, Timothy came to the waiting area and told me that the work was complete and advised I had a small leak and that they had the part available to fix it. I advised him that I had another appointment and therefore could not have it done that day. He told me he would have the technician finish up with my vehicle and that the leak was not serious and could be done another time. Timothy checked me out when my vehicle was ready and never tried to pressure me into anything. More
by patriotfan
Employees Worked With
Timothy, Beal
March 06, 2020
Visiting From Out of State Needed Service I was in the Dayton area visiting my brother at collage and when i was driving in from Illinois I heard a very very bad noise clang whatever you call I was in the Dayton area visiting my brother at collage and when i was driving in from Illinois I heard a very very bad noise clang whatever you call it sounded like something fell off the front end of my Ford Edge. Being as the trip takes about 6 hours with stops and I am traveling alone I wanted to get it looked at. My steering to me wasn't feeling the same . I went in first thing in the morning and was asked by Pete to come back around 10 am he would get me in . Thank you Pete! And he did ! i have worked at a dealership for 19 years in fleet /commercial sales. So i know the difficulties of a service department and scheduling , handling the appointments they all ready have , and fitting in the pop in customer of unexpected vehicle issues . Expecting to have to be there for a while seen as i was a drop in I brought some work with me . They had me out in about an 1h 30 min as there was nothing wrong with the vehicle. They inspected for me . I am thankful they were able to this as it eased my mind traveling alone on the highways to get back home. i was prepared for something to be wrong and thankful there wasn't. thank you again for fitting me in and looking at my vehicle with the busy schedule of your service department . More
by jsmensching
Employees Worked With
Pete Scambilis
February 11, 2020
2019 F250 recall fix. In 2 hours I was in and out. My service advisor was very helpful. He explained everything and got it doe efficiently. Can’t thank him enough. In 2 hours I was in and out. My service advisor was very helpful. He explained everything and got it doe efficiently. Can’t thank him enough. More
by wlane3
Employees Worked With
Timothy Beal service advisor
January 27, 2020
Customer Service Excellent customer service. Thank You, Nicholas Anthony for all your patience with me. Was also impressed with your waiting area. Like the idea of mak Excellent customer service. Thank You, Nicholas Anthony for all your patience with me. Was also impressed with your waiting area. Like the idea of making an appointment for a check up. More
by backo
Employees Worked With
Nicholas Anthony
