Interstate Ford

I recently purchased a very lightly used luxury car from Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to sign the paperwork and take delivery on the car. We reached and agreement and signed the paperwork, and left that night with the car of my dreams--'08 BMW M3. They called me back 3 days later saying that they could not get financing to go through even though my credit rating was phenomenal. They wanted a huge downpayment in order for me to keep the car after I had already signed the paperwork. After I told them that I was not going to put anymore money down they told me that I needed to return 'their' car. On top of that, I had purchase special winter tires and wheels for this car. I had one xxxx of a time trying to get BMW to take these back after I told them that my car had basically been taken back from me. Their financing department is a joke--is it standard practice to sign all paperwork and then drive off the lot only to return 3 days later and have to return the car you think you just bought? They offered me no good solutions and basically said 'sorry about your luck.' They then tried to get me to buy a Ford from them, why would I want that when I initially went there to purchase a BMW, come on guys!! I would NEVER buy another vehicle from them. More

the price on the car was great! but when i had my first problem with the car, they simply said it wasent under warranty, then with out my permission started to mess with the car, thus destroying my cam, l problem with the car, they simply said it wasent under warranty, then with out my permission started to mess with the car, thus destroying my cam, left cyly head, catalytic converter and muffler. their responce, sorry not our fault it broke. cost of head, 900, cost of cat ,1600, cost of muffler 400. needles to say now im running on a broken cyl head, 1 cat and a a broke muffler. my car has has a horrible miss in it now all thanks to ford. then they treated me bad, refused to answer any questions and simply refered me to ford customer relations, ( who then said let me check the status of report, oh dealer says they cant do nothing so sorry we cant help you ) and proceeded to treat me like dirt as well, i forone will never buy another ford again. More

Long Story Short: I walked away from a deal before signing because they wouldn't give me the discount I requested. The manager (Josh), began to belittle me on the phone when I told him, so when h signing because they wouldn't give me the discount I requested. The manager (Josh), began to belittle me on the phone when I told him, so when he asked me why I walked, I said, "I guess it's because I don't like you, Josh." He got more pushy so I hung up. He sent me the following text message: "I never did anything to u but try and find u the vehicle u desired. Im sorry that u are immature and dont know how to conduct good business! Dave took time out of his day to drive and go get this vehicle. So thank u for nothing." (Dave is good. Josh is bad.) He then called me four times in 5-10 minutes from a different cell number. I didn't answer. There was no reason to. On the fifth time I called, a friend answered, told him she would report him to the BBB if he continued to call, and that he couldn't leave a message. He then called again. I gave the phone to her again, and she said that she would report him to the BBB and that he was harassing me. He asked to leave a message, and she said sure - just to see what it would be. It was a medium-toned rant, telling me I wasted 4 of their hours and that I should think next time I want to buy a $20k car, and that I'm immature. The next statement he made could only have come from a place of insanity, unless he was being sarcastic. I couldn't tell because I wasn't the one talking to him. He asked whether there was anything he could do to earn my business. Creepy. The truth is, they will try to make you feel like you owe them, but you don't, until you sign. They try to use your sense of common courtesy against you, so you give more money than you can or buy more than you can afford because they made you feel a rapport with them. They do this on purpose. You can walk any time until you sign the papers. If you don't like them, walk. In this economy, people will be falling all over each other to sell you a car. **************************************************************************** ********* Short Story Long: (Here are more details filling in my motivation for insulting the nut, and possibly slightly exonerating the nut on a few counts above. No need to read unless you're really curious.) I wanted a yellow car. They didn't have it. They found a dealership that had one that was what I wanted, but had a lot of cosmetic modifications on it - some looked good and some would make me look like a poser. I wanted the yellow car, but I didn't want to pay for all the mods. They could have taken some off, and left me with one I wouldn't have bought on my own. First, Josh continued to press for the full price of all the mods I wanted. So, I considered the red car. Josh wanted to close, so he tried to get me to buy the red car. I turned my back to him because I didn't want to let him manipulate me. I already knew from the prices he was offering he wouldn't yield and wasn't interested in giving me anything that would make me feel I had a good deal. From now on, Dave could relay what Josh had to say. Josh actually made me spend more time at their dealership because when people push me to make a decision, I have to make sure I'm not deciding one way or another because of their interference. Bad move. They weren't swamped - there were sales people standing around. There was no need to push. They also practiced the "technique" of making us sit for far too long while they searched for the car I wanted with dealer trade. It is the end of the 2000's. The internet is fast. It doesn't take that long to pull up a page unless you are in a rural area with dialup. Not only that, but they couldn't reach a sales person at the dealer that had the yellow car. The dealer had gone bankrupt, so the people there were only administrative. They could have asked one of them to go out and describe what he or she saw, even if that person didn't have the detail vocabulary, the modifications were pretty easy to describe. They didn't. The choices were to have one of them go there to take photos of it and the image would get to us through some email relay, or my buddy could go out to the dealer (.5 hours away) and check the mods himself. He's awesome, so he did that for me. I have identity protection. They couldn't get my info without a special phone number that I hadn't memorized. I went home to get the number, spoke with Dave on the phone about the 2 cars in a 3 way call with the car guy buddy who was helping me negotiate. They wouldn't sell me the mods I didn't want for less than $800 above price. I said I wanted the red car. I fully intended to close with them the next day. I gave Dave the number to call to get my credit info. (I realized a little later that they didn't give me anything at all. They had the full deal on the car, with no extras for me.) I had to More

We were going to buy a 2007 Fusion, signed loan papers for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%. I just got a l for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%. I just got a loan for a new 150 Ford van last year for 0% thru Ford credit. This is no big deal but what happened next is. The dealer said they could get financing at a higher rate of interest and a larger monthly payment. My wife said we do not want a higher monthly payment or a higher interest rate, Paul (from finance) said we do not have to accept these terms and could return the car. When we returned the car the next morning, they had several talk to us about higher interest rates and higher payments but we said we felt if Ford credit did not want to finace the car they did not want our business very bad. We were told by two people that our down payment check had not been cashed and would be returned to us in a few minutes. In the meantime a Paul (from finance) came out and wanted to know what the real reason we were bringing this car back. We said we talked to you last night and you told us if we did not want new terms to bring the car back. At this point Paul told us we were going to be charged a rental fee for the car. I signed no rental agreement and I was out of town for the week and did not even drive the car. My wife asked for our check back and Paul said he would mail us a check some time next week, my wife said we are already here we would like the check now. Paul said the check had already been cashed and my wife told him two people had just told her the check had not been cashed. Finally he stomped off and returned to my wife and flipped the check on the table and told my wife very rudely "Don't come back!". We have bought 4 new Ford vehicles from Interstate Ford down thru the years and I will tell you after this we will never own another Ford. Very shady practices going on here. More

I purchased a new 2003 Ford Focus in 03 and I started having problems with the car by april 04. After taking the car back to dealership several times there was not a fix for the car. They never offered having problems with the car by april 04. After taking the car back to dealership several times there was not a fix for the car. They never offered me a rental to problem shoot instead I was told I needed to wait for a recall. After being upset with Interstate I took the car to Eastgate and they did offer me rental and kept the car over night and still no solution to the problem,but I felt like atleast they triied. I have a ticking bomb car and no one can help me. If I kill someone with this faulty car it will be on Ford not me. Sometimes prob.are beyond the eye,just keep looking. More

Chuck George Writeup - June 20, 2005 In Sept 2003 I Chuck George Writeup - June 20, 2005<br><br>In Sept 2003 I purchased a new Taurus 24V 4 door SEL. from Chuck Georges Interstate Ford in Miamisburg, OH Chuck George Writeup - June 20, 2005<br><br>In Sept 2003 I purchased a new Taurus 24V 4 door SEL. from Chuck Georges Interstate Ford in Miamisburg, OH.<br><br>By the time that I had about 8900 miles on the car, it had been in the shop 3 times. After three personal attempts to see or get a call from, or talk to the Owner, Chuck George, I was finally able to reach him while I was out of town. He did not want to hear that "MY" new car was defective. I suppose that he did not want it because he sold it right?<br><br>He wanted me to talk with their service adviser about servicing the vehicle and then he transfered the phone. I explained to the service advisor that I wanted a new car. This was due to the electrical wiring failure, computer failure, headlights going out, tach misreading, gas gauge failure and false reading, and rough idle and surging. The vehicle quit on me one night about 3months and 3 weeks after I purchased it. <br><br>The net result, Ford had it inspected, and we had it inspected, They found nothing, our inspector found a bad battery, false transmission indications, poor idle control (Ford even has a tech service bulletin about that one and their own inspector did not know about any of these items. ) Window grinding noises, engine growlling, flasher actuation and the worst thing after the head light failure, sudden increase in engine speed, even with the brake engaged.<br><br>Needeless to say, after being told there was nothing wrong, I had no recourse other than to get the best attorney in Ohio to fight the case. <br><br>It was decided in early June 2005 in Montgomery County Common Pleas Court, OH, by a jury that the car was a lemon and that Ford had not lived up to their warrenties. As of this writing, I am still waiting for the payment of all of my costs from this automobile fiasco. The worst thing I did was to believe that Chuck George's dealership would stand behind the Ford product. <br><br>The best thing that I ever did was to hire Attorney Ron Burdge for my plantiff claim. Mr. Burdge and Attorney Elizabeth Wells did a great job !! If it had not been for them, I would have gotten nothing from Ford Motor and even less from Chuck George Interstate Ford.<br><br>My thoughts, DON't use Interstate Ford for anything. My next car or truck will definately not be a Ford. For the record, I have owned or driven a 74 Gran torino, and new cars 2 windstar vans, a new Expedition, a new 2001 Taurus, a used 99 Taurus, a new 2003 Taurus, and we have a new 2001Focus and a new 2003 Focus in the family now as well.<br><br>My dealer rating : -10 out of 10 ( yes, thats a negative 10 !!!)<br><br>Respectfully submitted:<br>T . Harris in Dayton, OH More