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Interstate Ford
Miamisburg, OH
456 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 456 reviews
March 06, 2017
Very easy buying experience. Built the F150 I wanted on the Ford.com site. Shopped around to get it ordered at an acceptable price. One dealer pretty much ignored what I wanted an Built the F150 I wanted on the Ford.com site. Shopped around to get it ordered at an acceptable price. One dealer pretty much ignored what I wanted and kept trying to sell me one from their stock. Another dealer up north wouldn't talk price over the phone or email. Another dealer didn't respond to my email at all. Interstate Ford (Travis) responded almost immediately to my email. I sent him my build sheet and within a few exchanges we had arrived on an out the door price on ordering exactly the truck I wanted. Travis was very courteous, professional and did not try to push the in stock inventory on me. It took almost four weeks from ordering to it getting built and it was on their lot within two days after build. The only minor issue I had is the interior could have been cleaned better during prep. Subsequently, both Travis and the sales manager (Darrell) texted me saying I could bring it back at my convenience for a thorough cleaning by their detailing crew. When doing the delivery paperwork, (Bob) had everything ready and didn't try to sell me a lot of extras. I will recommend Interstate Ford to my friends and family. Very easy buying experience. More
by F150Buyer
Employees Worked With
Travis Willis, Bob Barnes, Darrell Gericke
March 05, 2017
Awesome experience I was very pleased with my experience with Aaron and the dealership. Aaron was very helpful and pleasant and made the process of finding a new car ver I was very pleased with my experience with Aaron and the dealership. Aaron was very helpful and pleasant and made the process of finding a new car very easy. He was not pushy and really listened to what I was looking for in a vehicle. I will definitely be coming back to this dealership and Aaron for my future car purchases. More
by Brianna
Employees Worked With
Aaron Robinson
March 01, 2017
Will be back for sure!!!! We just stopped in to look At the 2017 Explorers, But,after talking with Nick Miller and his vast knowledge of the Explorers,we will definitely be bac We just stopped in to look At the 2017 Explorers, But,after talking with Nick Miller and his vast knowledge of the Explorers,we will definitely be back to see him for purchase. More
by Nailgirl93
Employees Worked With
Nick Miller
February 27, 2017
Very helpful, not pushy Great experience with Aaron, very helpful and friendly. Nice going somewhere and not feeling pushed but really informed and helped to make a good purc Great experience with Aaron, very helpful and friendly. Nice going somewhere and not feeling pushed but really informed and helped to make a good purchase. I will be coming back for future car needs and spreading the word. It's not often you find a dealership like this. Everyone was wonderful to us. Love my new ride and the place is 5 stars for sure! More
by Mailmeheather
Employees Worked With
Aaron Robinson
February 27, 2017
Extremely satisfied - Nevin Have known and bought vehicles and parts from Interstate Ford for years. This purchase was a spur of the moment. Just wanted a new car. Got my choices Have known and bought vehicles and parts from Interstate Ford for years. This purchase was a spur of the moment. Just wanted a new car. Got my choices down to two, a Ford Fusion and a Cadillac xxx. Nick was extremely helpful and not pushy. Bought a Titanium Fusion. Glad I did. Thanks Nick. More
by Nem
Employees Worked With
Nick Miller
February 26, 2017
Great selection and staff! They had the exact truck I was looking for and there wasn't one for a better price with 400 miles. The salesman Nick was very helpful and not pushy at They had the exact truck I was looking for and there wasn't one for a better price with 400 miles. The salesman Nick was very helpful and not pushy at all. Would recommend to anyone. More
by Tippnick98
Employees Worked With
Nick
February 26, 2017
Made the process very fast and easy Very helpful and pleasant experience. The people here were very helpful to find the car thats perfect for you. When you were doing the paperwork it wa Very helpful and pleasant experience. The people here were very helpful to find the car thats perfect for you. When you were doing the paperwork it was fast and easy. More
by Phil Parker
Employees Worked With
Matt Sandera
January 26, 2017
There like unwrapping a not known but unwanted gift They accomadate you like no other when youre purchasing vehicle,first class.... Then the shaft shows up no techs available on weekends, well guess wha They accomadate you like no other when youre purchasing vehicle,first class.... Then the shaft shows up no techs available on weekends, well guess what people work during the week! You have an issue with your car better hope it shows up on there computers or they cant fix a problem thats not throwing a code out. I will never let them even air my tires up.$40,000 and treated like i bought a 500 dollar vehicle More
by Adam Betts
Employees Worked With
A lot of them and most were crappy
November 10, 2016
Five Star +++ Best ever car buying experience! We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next da We bought a new F-150 at Interstate Ford but after driving it home my husband knew he had bought the wrong type of vehicle. We returned it the next day and traded for a Ford Edge SUV. Our salesman, Adam Gilbert was a perfect gentlemen and never once seemed aggravated that we wanted to trade the truck, instead he was "over the top" helpful in getting us into the right car! We highly recommend Adam and Interstate Ford! More
by Rrleath
Employees Worked With
Adam Gilbert
August 08, 2016
Delivery and take back because of their so called financing On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable of pulling our camper. After a couple hours of shopping and pricing, we chose a 2013 F-250 Super Duty with the Powerstroke diesel, extended bed and XLT package. Finally we were told that I met the criteria for the financing company(to remain unnamed) and that we would be taking delivery right then, on a Sunday (a spot delivery). I questioned this numerous times but I was each time told that it was approved. All of the paperwork was signed, accepting delivery, financing and trading in our current truck and I left feeling like a satisfied customer. The next day I used the truck to pick up our camper from the repair shop and was totally ecstatic with its performance while towing. On 8/3/2016 I was informed by this dealer that they were not able to get me financed and they wanted the truck back. The were citing marks on both mine and my wife's credit reports for the reason. So now I ask this: As everything was signed, sealed and delivered, should that not have been a done deal? Should they not have made a more genuine attempt to locate financing? During the process of signing all of the paperwork, NOT ONE MENTION OF THE "TRUTH IN LENDING ACT(OR TILA)" was made verbally. They were in a big hurry to get the paperwork signed and us out the door. On 8/5/2016 the 2013 F-250 was turned back in and I took the 2013 RAM 1500 back. During that exchanged I informed the salesperson whom I had been dealing with that I had already been in contact with legal counsel and with the State Attorney General's Office. In the meantime, numerous people saw me driving the truck and I received a number of compliments. Now how do I deal with the embarrassment of explaining this to them? For those of you thinking of shopping there my best word of advise is DON'T! If you must, go there, have your financing prearranged or cash in hand and remember the old latin saying "CAVEAT EMPTOR" or simply "BUYER BEWARE." For those of you wondering about occurrences of this type of situation, it''s a little more common than you think. Look up Patton Vs. Wyler Eastgate Inc and you will see a similar situation. Good luck all! More
by hltibbs
Employees Worked With
Sales, finance
