International Subaru Orland Park - Service Center

I expressed concern over an issue and it was ignored. In addition, I was never consulted on anything that was found as to whether I wanted those items addressed during the appt In addition, I was never consulted on anything that was found as to whether I wanted those items addressed during the appt More

Since I bought my first Forester, I am so please and happy to come to this dealer for service. Very good costumer attention, and majority of the time very fast service without making an appointment! happy to come to this dealer for service. Very good costumer attention, and majority of the time very fast service without making an appointment! More

Had my new Crosstrek serviced today. Sam went above and beyond providing excellent service. Sam's the man. Sam went above and beyond providing excellent service. Sam's the man. More

Had a remote starting unit put on my wife’s 2014 Forrester on 12/5/20 and everything went flawlessly. My thanks to Dale Rowden. Forrester on 12/5/20 and everything went flawlessly. My thanks to Dale Rowden. More

Had such a great experience at the Subaru dealer! So excited about my new car!! Ken was so accommodating and attentive to my needs!! Thanks Ken you’re the best!! excited about my new car!! Ken was so accommodating and attentive to my needs!! Thanks Ken you’re the best!! More

Disappointed with managment;did not follow through on sales Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they Brought in new car on April 10 for a scheduled oil change that we were told would be free at time of purchase. Girl at service desk told my wife they could service it right away instead of leaving it and asked my wife about rotating the tires. My wife agreed and figured it went with the first time oil change. After servicing vehicle, front desk girl told my wife it would be $109. Wife told her it was supposed to be free. Girl said that promo has stopped the Monday before (April 8). Two days later, April 12 I called and talked to a manager named Carlos. He told me that Eric was service manager and that would e-mail him are concerns and that Eric would call us back. He Didn’t. I called Eric on April 18. He apologized about incident and that we were to get a full refund. He told me we would receive a check in 7 to 10 days. No Check Came. I called May 22 and asked to talk with General Manager of International Motors. I talked with women who answered and asked reason for call. I told her. She put me on hold and tried to contact Eric. She told me Eric wasn’t picking up, but assured me that he will get message and call me back. No Call. We are very disappointed with the management lack of response and poor business ethics. Wish we had bought elsewhere More

Terrible service I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to dif I had a question about my service bill. I was first transferred to a voice mail with no name. An hour later I called back and was transferred to different voicemail. this on at least had a name. After an hour and a half I called back an left another voicemail message. I went back to the dealership to speak to someone directly but was told no one was available, and no one had business cards! Not even the General manger of the entire dealership, seriously. Every time I go there I feel like i am annoying them. No more! I also own a Hyundai. I get treated much better there. my next car will not be the Legacy I like. I will be buying another Hyundai! More