International Subaru Orland Park - Service Center

Very attentive and attuned to my car concerns! Work was completed on a timely basis. Work was completed on a timely basis. More

I brought my car into International Subaru of Orland Park for service, only to be told after they had it that they didn’t want to work on it—simply because it has high mileage and wasn’t purchased at their d for service, only to be told after they had it that they didn’t want to work on it—simply because it has high mileage and wasn’t purchased at their dealership. This is incredibly unprofessional and a complete waste of my time. If there are policies like that, they should be communicated before accepting a vehicle for service, not after it’s already been dropped off and presumably looked at. I expected a Subaru dealership to stand behind the brand and support all Subaru owners—not just the ones who bought from their lot. Unfortunately, that was clearly not the case here. I won’t be returning, and I would strongly encourage others with older or out-of-warranty vehicles to think twice before bringing your car here. More

TERRIBLE! !! Their prices are 2-3 times others and their service is terrible. My car was brought in on a weekday before 3:00 and they had no mechanics to work !! Their prices are 2-3 times others and their service is terrible. My car was brought in on a weekday before 3:00 and they had no mechanics to work on the car because “the mechanics go home at 4:00”, no loaner vehicles because “2 other people are coming in later and want the loaners” and no shuttle to take me home because “the shuttle is gone and will be back in 30-40 minutes at the most. However, it’s been over an hour, and there is still no shuttle. This place is so bad! They have a service department with no mechanics to Work on my car today, not enough loaner cars for customers who drop off their vehicle for service, and not enough shuttles to take customers home sooner than an hour who have dropped off their vehicles for service. When I purchased my Subaru, other Subaru owners told me “never take your vehicle to international Subaru in Tinley Park. They are terrible.” I had no idea they were this bad until now. I will never be back here and warn everyone I know with a Subaru to not go to International Subaru in Tinley Park. Also, they charge a fee if you use a credit card. How cheap is that!? As stated previously they drastically overcharge for everything, then try to nickel and dime the customer with a fee if the customer uses a credit card. I can’t begin to describe how bad this dealership is! More

During a routine oil change a problem was found with my oil pan in my 2022 Subaru which was still under warranty. My service manager immediately arranged a loaner for me and clearly discussed the problem oil pan in my 2022 Subaru which was still under warranty. My service manager immediately arranged a loaner for me and clearly discussed the problem that had been found with the oil pan and explained the remedy that the technician were taking with it and the time that would be involved, with me. I deeply appreciate the honesty and work of the members of the service dept. who helped me out with this problem, More

My service was great! I had trouble connecting my phone to my car. Alex looked at it and suggested I try a specific type of cord. When trying to purchase the cord, I could I had trouble connecting my phone to my car. Alex looked at it and suggested I try a specific type of cord. When trying to purchase the cord, I could not explain the specific cord type. I phoned Alex, he was able to provide that information to the salesman. The connection problem was solved. I appreciate the patience that was shown towards me. More

There after service department hours help was nonexistent --it was a chore for anyone, salesmen. young men sitting in service department, to look up from their phones to answer my questions or pr nonexistent --it was a chore for anyone, salesmen. young men sitting in service department, to look up from their phones to answer my questions or provide me with assistance. Luckily the dealership computer technician heard my problem and tried to assist. Hopefully, they have finally corrected a problem that has existed for five years. More

These people take really good care of you from the time you pull up they get the ball rolling and if you are waiting for your car the waiting area is comfortable and there's coffee and breakfast bars. They you pull up they get the ball rolling and if you are waiting for your car the waiting area is comfortable and there's coffee and breakfast bars. They bring your car out washed. Can't beat them. More

Oil change and tire rotation completed well and quickly. Savings coupon applied. Extra services at no charge: key fob battery replacement. tire pressure trouble light investigated and resolved Savings coupon applied. Extra services at no charge: key fob battery replacement. tire pressure trouble light investigated and resolved More

My experience with International Subaru Orland Park has been nothing but professional services. My thanks to the staff. been nothing but professional services. My thanks to the staff. More

Completely dissatisfied with the service and communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable to be diagnosed at Auto Zone. I was charged $195 for the inspection of my vehicle and my quote. Upon completion, I was informed that the repair would run $1600 plus tax an d would be upwaards of a month to complete due to shipping of parts. It was also expressed that the vehicle might not be worth the repair, but I could consider trading in. I asked if I could contact my insurance company and go through them for the claim, and I was told by Dominik that they did not work with insurance, and that if I wanted to file a claim, I would have to pay them and file a claim/work with State Farm for my money back. In addition to the concern that caused the indicator light to come on, which was an airbag issue cased by a spill, they informed me that they had inspected my vehicle thoroughly and that I needed other routine repairs, including a tune-up, spark plugs replaced, etc. I'd had the car in with my mechanic for a tune-up two weeks before, so it was clear that the thorough inspection they'd claimed to do had not happened. Because of this, I wound up having my car towed to a State Farm contracted repair shop. I received my repair estimate yesterday, and the total estimate was $323.02 with a one-week turnaround. I reached out to the shop manager asking for a refund on the estimate fee, as the estimate seemed inflated with the intention of getting me to look into purchasing a new car. He offered to complete my repair f or $1315 + tax, stating that they use only Genuine Subaru OEM parts and that clearly the repair shop was not doing so. He also informed me that they were authorized to work with State Farm, and that there 'Must have been a miscommunication' when his staff told me they would not work with my insurance company. The service manager, Sam, also informed me that the spark plugs are too difficult to reach for inspection, so they just guessed based on what maintenance is recommended at a certain mileage. However, I told Dominik at the time of the quote that I'd had the work done on my car recently, yet there was no change to my estimate. I'm sure this dealership has great service on a car that's still under warranty, but I would advise others not to bring an older car to this location. While Sam told me "his team doesn't make money if a car isn't serviced, so wouldn't try to sell me a new car", when suggesting I sell, they stated they would need to fix the car up to sell it, which no doubt is compensated at the sale of my car. I appreciate that the shop is running a business, but this excessive quote designed to inspire me to sell my Subaru to them has me rethinking. My husband and I did make the decision to start looking at new cars after our insurance repair is made. We will not be considering a purchase from Subaru any longer, and will move forward on a Hyundai. More