International Subaru Orland Park

Completely dissatisfied with the service and communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable to be diagnosed at Auto Zone. I was charged $195 for the inspection of my vehicle and my quote. Upon completion, I was informed that the repair would run $1600 plus tax an d would be upwaards of a month to complete due to shipping of parts. It was also expressed that the vehicle might not be worth the repair, but I could consider trading in. I asked if I could contact my insurance company and go through them for the claim, and I was told by Dominik that they did not work with insurance, and that if I wanted to file a claim, I would have to pay them and file a claim/work with State Farm for my money back. In addition to the concern that caused the indicator light to come on, which was an airbag issue cased by a spill, they informed me that they had inspected my vehicle thoroughly and that I needed other routine repairs, including a tune-up, spark plugs replaced, etc. I'd had the car in with my mechanic for a tune-up two weeks before, so it was clear that the thorough inspection they'd claimed to do had not happened. Because of this, I wound up having my car towed to a State Farm contracted repair shop. I received my repair estimate yesterday, and the total estimate was $323.02 with a one-week turnaround. I reached out to the shop manager asking for a refund on the estimate fee, as the estimate seemed inflated with the intention of getting me to look into purchasing a new car. He offered to complete my repair f or $1315 + tax, stating that they use only Genuine Subaru OEM parts and that clearly the repair shop was not doing so. He also informed me that they were authorized to work with State Farm, and that there 'Must have been a miscommunication' when his staff told me they would not work with my insurance company. The service manager, Sam, also informed me that the spark plugs are too difficult to reach for inspection, so they just guessed based on what maintenance is recommended at a certain mileage. However, I told Dominik at the time of the quote that I'd had the work done on my car recently, yet there was no change to my estimate. I'm sure this dealership has great service on a car that's still under warranty, but I would advise others not to bring an older car to this location. While Sam told me "his team doesn't make money if a car isn't serviced, so wouldn't try to sell me a new car", when suggesting I sell, they stated they would need to fix the car up to sell it, which no doubt is compensated at the sale of my car. I appreciate that the shop is running a business, but this excessive quote designed to inspire me to sell my Subaru to them has me rethinking. My husband and I did make the decision to start looking at new cars after our insurance repair is made. We will not be considering a purchase from Subaru any longer, and will move forward on a Hyundai. More

Always pleasant, makes time for u. Goes above and beyond to make your visit short. Goes above and beyond to make your visit short. More

Recently purchased a 2024 Crosstrek with the assistance from sales consultant Bill Kappel. I initially went into dealership just to scout it out and do a test drive. Bill was very nice , courteous and pr from sales consultant Bill Kappel. I initially went into dealership just to scout it out and do a test drive. Bill was very nice , courteous and professional. (Not at all pushy or preoccupied). When I returned a second time, he wasn't there which made me a bit bummed because he made me feel comfortable since I really don't enjoy this whole process. His co worker rang him up at home and he came into the dealership to assist me with the purchase. Wow, that's when I felt I was in the right place. And when I traded in my own car at CarMax, Bill picked me up and gave me a ride back to dealership so I could drive off in my new Subaru. I found him to be a very kind gentleman which made for an easy smooth experience. Thanks so much Bill! More

The best car buying experience that I have had in a while. I would recommend this dealership to those looking for a straightforward and stress-free purchase experience. I appreciate their willingness while. I would recommend this dealership to those looking for a straightforward and stress-free purchase experience. I appreciate their willingness to price match and not mark-up or include unnecessary add-ons to the price of the vehicle. More

WORK DONE IN LESS TIME EXPECTED! SEVICE JUST GETS BETTER EACH TIME I GO BACK. SEVICE JUST GETS BETTER EACH TIME I GO BACK. More

This was one of the better experiences buying a car. The sales associate Alex Widlacki did a great job. I would highly recommend buying a car from International Subaru of Orland Park The sales associate Alex Widlacki did a great job. I would highly recommend buying a car from International Subaru of Orland Park More

This was our first time buying a Subaru and let me just say that Ernie was a great salesman who guided us through this process. Also, Tony in financing was key to helping us understand the terms and close say that Ernie was a great salesman who guided us through this process. Also, Tony in financing was key to helping us understand the terms and close the deal. What was nice was we worked through my credit union for the loan and rate which Tony made a smooth transition overall. Would definitely recommend this dealership for all the nice interactions, no hassle transaction and just overall great deal! More

My family have used Orland Park Subaru now for over ten years and recently purchased more cars because we believe that all wheel drive is needed because of our cold & snowy unpredictable weather. W years and recently purchased more cars because we believe that all wheel drive is needed because of our cold & snowy unpredictable weather. We have developed a trusting relationship with staff members, and that has encouraged us to do business with them. A friend of mine from my local gym recently purchased a new suv and he’s very satisfied with the way he was treated. My new WRX purchase yesterday was fun and trouble free. Jeff and Jenine have made us feel like family. More

We found everyone to be very informative and helpful throughout our entire car buying experience throughout our entire car buying experience More

My experience was great , i have not purchased a car in over 11 years they made it simple and strait forward over 11 years they made it simple and strait forward More